Visiting Angels South Oxfordshire, Berkshire and West Berkshire

13 C Horseshoe Park, Pangbourne, Reading RG8 7JW
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8.9 5 Reviews
  • Visiting Angels South Oxfordshire, Berkshire and West Berkshire, Reading
A premium quality home care company providing personalised care.

At Visiting Angels Oxfordshire, Berkshire and West Berkshire, the team believe that home care can be different. They strive to provide the highest quality care to their clients and believe that to achieve this, caregivers need to be at the heart of the business. By investing in staff, they stay with the company longer and in turn, clients receive consistency and continuity of care and form a valuable and strong relationship with their caregiver.

Visiting Angels provide personalised companionship care, traditional home help, medication assistance, personal care and complex home care, including palliative care, to help people remain living in their own homes as independently as possible for as long as possible.

They cover most RG and OX postcodes and look forward to serving the communities in Berkshire, West Berkshire and Oxfordshire.

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Care Provided by Visiting Angels South Oxfordshire, Berkshire and West Berkshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Verity Carrington (Registered Manager)

Visiting Angels South Oxfordshire, Berkshire and West Berkshire Reviews (5)

8.9

Visiting Angels South Oxfordshire, Berkshire and West Berkshire has a Review Score of 8.9 (8.875) out of 10, based on 3 reviews in the last 2 years. Over all time Visiting Angels South Oxfordshire, Berkshire and West Berkshire has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
0
1
3
2

Review from Tracey J (Daughter of Client) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffers from Alzheimer's, and lives alone, and was starting to struggle and needing more support than I was able to offer. The time had come to have a daily care package, and to be frank I was dreading this, as my mother was totally in denial, and very resistant to help outside of the family.
Right from the initial call with a staff member and the setting up of the package, I felt comfortable and confident, with their professional and friendly approach. Visiting Angels treat their clients individually, with dignity with respect, and after a few months, have eased themselves into my mother's life with a softly approach, and now she is accepting of them, they are able to help her in all sorts of ways, even caring for Toby the dog, who is my mother's lifeline. I have no hesitation in recommending them, they've given me peace of mind, that Mum has them looking out for her, when I cannot be there.

Reply from James Charlton, Director at Visiting Angels South Oxfordshire, Berkshire and West Berkshire

Thanks for such a great review, it's an absolute pleasure to help look after your Mum... and Toby!


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Treated with Dignity

Value for Money

Review from G H (Client) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since one of their carers first came to me just over a year ago, she has been kind, caring, helpful and cheerful in so many way. Nothing is to much trouble for her and she will always see and do things that I can't myself. I really enjoy our days out and my dog Koko enjoys her too.

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Treated with Dignity

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Review from S J (Client) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience I have found this service to be personalised and tailored to meet individual needs, all staff have been kind, caring and approachable including management and very efficient. I would recommend them highly.

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Review from N P (Mother of Client) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Visiting Angels since September 2022 and the care and support they have provided have exceeded our expectations.
All the staff we have had contact with have been extremely efficient and sensitive to my son's needs and also very proactive.
We cannot fault them in any way.

Reply from James, Director, Visiting Angels at Visiting Angels South Oxfordshire, Berkshire and West Berkshire

Thanks for such a great review, we are really pleased that you are so satisfied with the service.


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Management

Treated with Dignity

Value for Money

Review from Denise O (Client) published on 9 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a new care company that has great empathy and is caring, is well-trained and treats me with dignity. Communication both by management and carers is excellent. I also am listened to and dealt with, with respect.

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Current Review Score: 8.9 (8.875)

Overview of Review Score

The Review Score of 8.9 (8.875) out of 10 for Visiting Angels South Oxfordshire, Berkshire and West Berkshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Visiting Angels South Oxfordshire, Berkshire and West Berkshire is calculated as follows: ( (14 Excellents x 5) + (2 Goods x 4) ) ÷ 16 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels South Oxfordshire, Berkshire and West Berkshire is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Visiting Angels South Oxfordshire, Berkshire and West Berkshire

What Type of Services does Visiting Angels South Oxfordshire, Berkshire and West Berkshire offer?

Visiting Angels South Oxfordshire, Berkshire and West Berkshire offers Home Care.

How many Carers does Visiting Angels South Oxfordshire, Berkshire and West Berkshire employ?

Visiting Angels South Oxfordshire, Berkshire and West Berkshire employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels South Oxfordshire, Berkshire and West Berkshire to verify any information. View our terms and conditions. Visiting Angels South Oxfordshire, Berkshire and West Berkshire has an Enhanced Service – more info.