Alcedo Care Blackburn

Unit 2, Anchor Court, Darwen BB3 0DB
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9.8 25 Reviews
  • Alcedo Care Blackburn, Darwen
Alcedo Care delivers reliable home care to people in Blackburn and the surrounding areas.

Offering a wide range of home care services, the team have a wealth of knowledge and compassion for the people they care for. They spend time getting to know each person, with the aim of building a positive relationship, fully understanding their care needs and delivering the care that is required.

Care services include dementia care, elderly care, personal care, companionship and respite care and the team provide support to children and adults.

They also provide complex 24 hour Nurse Led Care for both Children and Adults.

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Care Provided by Alcedo Care Blackburn

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Tyler Kelly (Registered Area Manager)

Funding & Fees Guide for Alcedo Care Blackburn

  • Prices

  • From £34.00 Per Hour

  • We offer a full range of services for all ages, please contact the office for more information

Alcedo Care Blackburn Reviews (25)

Total of 25, showing 1-20
9.8

Alcedo Care Blackburn has a Review Score of 9.8 (9.824) out of 10, based on 25 reviews in the last 2 years. Over all time Alcedo Care Blackburn has 25 reviews.

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Review from Naomi R (Mother of Client) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has taken really well to his new carers. Both carers encourage him to be independent where possible. He has been on multiple activities and the carers have engaged well with him. Great communication from office staff who are friendly and make me feel at ease.

Reply from Tyler Kelly, Area Manager at Alcedo Care Blackburn

Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that your son has settled in well with his carers and that they are supporting his independence while engaging him in activities. Ensuring a person-centred approach is at the heart of what we do and it's wonderful to know that our carers and office team have made you feel at ease. We truly appreciate your feedback and look forward to continuing to provide the best possible care for your son.


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Review from Michelle H (Mother of Client) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far everything has been fab, the carers have been very nice. The office staff have been very helpful and they were amazing at setting things up for us!

Reply from Tyler Kelly, Area Manager at Alcedo Care Blackburn

Thank you for your kind words! We're delighted to hear that you've had a positive experience with our carers and office team. Providing excellent care and support from the very start is our priority and it's wonderful to know we've met your expectations. If you ever need anything, please don't hesitate to reach out. We truly appreciate your feedback!


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Review from N B (Mother of Client) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son feels comfortable with some members of staff. Always happy when he is with one particular man. I feel like the office communicates well with me, if I've had a problem there is always someone there.

Reply from Tyler Kelly, Area Manager at Alcedo Care Blackburn

Thank you for your feedback! We are so pleased to hear that your son feels comfortable with our team, especially with a particular member of staff. Building strong, trusting relationships is at the heart of what we do. It's also great to know that our office team has been responsive and supportive whenever needed. If there's anything more we can do to enhance your experience, please don't hesitate to reach out. We truly appreciate your support!


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Review from S J (Client) assisted by family/friend published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the carers to be highly professional. They show me a lot of respect, they are very helpful and cannot do enough for me.
I would certainly recommend any of my family members and friends should they require any of the services.

Reply from Jennifer Esler, Registered Manager at Alcedo Care Blackburn

Thank you so much for your kind words and positive feedback. We are thrilled to hear that you find our carers to be professional, respectful, and helpful. It's our goal to ensure that you receive the best possible care, and your recommendation means a lot to us. We truly appreciate your trust and support, and we're here for you whenever needed.


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Review from Valerie W (Daughter of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service we have received has been excellent. All the staff that have been involved with the caring have been courteous, met all caring needs and very respectful of the property. The family account that is used to report every carer's visit has been invaluable to us all. We have been able to check
every visit which shows that all aspects of the caring required was met.

Reply from Jane Williamson, Operations manager at Alcedo Care Blackburn

Thank you for your feedback, we are delighted that the service you have experienced has been excellent, and that our carers have demonstrated our values at all times. We pay our staff significantly above market rates as we value their skills and experience and believe that this should be recognised in their pay. I am pleased to hear that our digital records and family access have proved invaluable and that the staff notes have been helpful in the family being able to see the details of all care and support provided. We wish you and your family all the best and thank you for the time taken to share your positive experience.


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Review from Kirsty M (Mother of Client) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My young son has been receiving care from Alcedo Care Blackburn for a number of months now, and I couldn’t be happier. My son is also evidently happy with his carers and his time out with them. Being nonverbal, he still makes himself heard. There’s no doubt he looks forward to his carers coming. All
the staff at Alcedo that I’ve personally had dealings with have been incredibly helpful, patient, and understanding. Go above and beyond. As a worrier myself (like a proper worrier), I can honestly say my worries were unfounded and completely put to rest. Another thing I’m sure some people will resonate with is the feeling of isolation. Apart from seeing my son visibly happy and content, the other biggest positive for myself is not feeling like I’m completely alone. It’s an amazing feeling knowing you have support. And Alcedo exceeds in all aspects. Completely. I couldn’t be happier. I would recommend Alcedo to anyone in need of extra care/support. They’re an amazing team.

Reply from Jane Williamson, Operations manager at Alcedo Care Blackburn

We are delighted to receive your review and glowing feedback for our team. We are delighted to hear what a massive positive difference we have been able to make for you and your family. It is our privilege to support you. Thank you so much for the recommendation, we will share your kind words with our amazing team!


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Review from S W (Client) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are great, very helpful, nothing is too much trouble.

Reply from Jane Williamson, Operations manager at Alcedo Care Blackburn

Thank you very much for your review, we appreciate your feedback. We are delighted to hear that our carers are so helpful. We pride ourselves with going over and above for all our clients. We will share your kind words with our amazing team. Thanks again for sharing your experience. It's our pleasure to support you.


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Review from E N (Mother of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alcedo came into the home for respite. The care received was excellent from start to finish.
Usual day-to-day care is exemplary for our family member. She needs familiarity with the same staff.
Usually waiting in bed at 7.30 am starting Monday and Wednesday, which is centre day. Every other day 8
am.

Reply from Jane Williamson, Operations manager at Alcedo Care Blackburn

Thank you very much for your review, we appreciate your feedback. We are delighted to hear that the care your family member receives is excellent and consistent. Our team works hard to ensure our teams are consistent and provide quality care at all times.


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Review from Chris H (Son of Client) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are professional and reliable and very, very good when dealing with my Mum who is 90 and has vascular dementia. They are clearly well-trained and vetted. They arrive on time and, if there are exceptional reasons why they will be delayed, communications from the office are timely. Having the same
carers (as far as possible) is always good when dealing with someone with dementia and this regularity and consistency is largely provided. By far the best care agency I have dealt with and I would have no hesitation in recommending them to others.

Reply from Jane Williamson, Operations manager at Alcedo Care Blackburn

Thank you for your wonderful feedback. Our team work hard to ensure a consistent and well trained team, that know each of our client's well and are able to provide the best possible personalised care. Thank you for the recommendation!


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Review from Ian P (Great-grandson of Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really delighted with the standards of care my granddad received.
The staff are wonderful and so caring, never had to worry when it was home time, as I knew he'd be looked after so well. Keep up the good work.

Reply from Jane Williamson, Operations manager at Alcedo Care Blackburn

Thank you for your feedback, we are really pleased that you are delighted with the standards of care received by your family member.


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Review from April O (Daughter of Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the care received from the carers towards my mum. She has fantastic carers who always go above and beyond. The office team are lovely and always helpful and listens. Five-star care!

Reply from Jane Williamson, Operations manager at Alcedo Care Blackburn

Thank you for sharing your experience of excellent care from our team at Alcedo Care Blackburn. We are really pleased to hear that our fantastic carers 'go over and above' to provide a truly five-star experience.


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Review from C H (Granddaughter of Client) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Five stars all around from me and my family. From day one all the staff at Alcedo Care have been very caring, patient and will go above and beyond, the care my nan has received and continues to receive is absolutely amazing. I know she's in very good hands. The standards at Alcedo are very high, everyone
I've met has been amazing and very passionate. I would definitely recommend them if anyone is looking for a care service!

Reply from Jane Williamson, Operations manager at Alcedo Care Blackburn

Thank you for your feedback, we really appreciate this. Thank you for the recommendation!


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Review from M W (Great-granddaughter of Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alcedo Care has fantastic standards and staff that are willing to go the extra mile. As a family, it provides us with great comfort to know that my great grandma is safe and content. I would highly recommend it to anyone looking for a care service.

Reply from Jane Williamson, Operations manager at Alcedo Care Blackburn

Thank you for the fantastic feedback. We are delighted to hear that our staff go 'over and above' and that you highly recommend our service.


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Review from S B (Grandson of Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are amazing, they go above and beyond for my grandad. Staff are very patient and present themselves as very caring towards residents. The level of care provided is top-class! I would definitely recommend Alcedo Care.

Reply from Jane Williamson, Operations manager at Alcedo Care Blackburn

Thank you for your kind words about our service. We are delighted to hear such fantastic feedback from you about our carers and service.


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Review from Jacinta C (Sister of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alcedo Care Blackburn is excellent overall from carers to office staff. They have looked after my sister for quite a while now and she is happy and as a family, we know she is safe and we are extremely grateful for their support.

Reply from Jane Williamson, Operations manager at Alcedo Care Blackburn

Thank you for taking the time to share your experience. We are delighted to hear about the excellent service from all our team members.


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Review from Tracy G (Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been with Alcedo Care for a few months, I am pleased with the service that I have received. The carer that I now have is very polite and caring even though there is an age difference between us we still find things to talk about. The office staff are always willing and helpful.

Reply from Jane Williamson, Operations manager at Alcedo Care Blackburn

Thank you for the overall five-star rating. We would be more than happy to have a chat with you about any area that you think we can also improve.


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Review from Sara S (Niece of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff and managers. Nothing was too much trouble for my aunty. She is well cared for and looked after. The care she receives is always amazing. I'm glad she is in good hands and getting the attention and care. A massive thank you to you all for all you do.

Reply from Kirstie Poole, TBC at Alcedo Care Blackburn

Thank you, Sara, for your review. We are glad you are happy with the care/service provided.


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Review from Catherine L (Wife of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to express my gratitude to this service for making such a difference in my husband's life, his final months were surrounded by joy, happiness and love and warmth from the carers. My husband was always so happy to see his carers and I appreciate all their support to us as a family even
after his passing. Such warm and kind-hearted people.

Reply from Jane Williamson, Operations manager at Alcedo Care Blackburn

Thank you for your lovely feedback and we wish you and your family all the best.


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Review from C B (Friend of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly carers. My friend was delighted with the care they provided. She was very worried about letting strangers into her home and being physically helped but her fears soon disappeared. Very professional company and highly recommended.

Reply from Jane Williamson, Operations manager at Alcedo Care Blackburn

Thank you for your five-star rating. We really appreciate you sharing your friend's experience with our service.


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Review from I B (Son of Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff always polite and helpful. Never had any issues at all when asking for things.
Hear a lot of nightmare stories coming from care homes and saw this for my grandparents but happy that it's not the case this time round.

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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Alcedo Care Blackburn is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for Alcedo Care Blackburn is calculated as follows: ( (128 Excellents x 5) + (14 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 148 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care Blackburn is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (6)

Faye

Faye Fenton

Job Title: Operations Manager

Hi, I am Faye Fenton and I am the Operations Manager for Preston, Blackburn, Bury and Trafford.
My role in short is to oversee the day-to-day running of our homecare service.
I am responsible for ensuring that our service meets all legal and regulatory requirements (according to CQC), and ultimately ensure that we are providing excellent quality, person-centred care to our clients. I have worked within the care sector since I was 18. I have always enjoyed working within the sector and have always wanted to make a difference in the way that home care is delivered.


Tyler

Tyler Kelly

Job Title: Area Manager

Joined: 2024

Hi, my name is Tyler and I am the Area Manager for Alcedo Care Blackburn. I have worked with Alcedo Care since January 2023. I was attracted to working at Alcedo due to hearing good things from employees whom I had worked with at a previous care provider, I also was particularly attracted to the family values and the development opportunities that appeared available within the organisation.


Before joining Alcedo I had taken a 5-month break from work to foster a child as I got approved with Lancashire County Council earlier in the year. Before this, I had worked in health and social care for around 6 years, starting as a support worker and moving over to North West Ambulance Service to work in emergency triage. I then realised I wanted to be more hands-on with health care and returned to supported living as a deputy manager.


Outside of work, I enjoy spending time with my partner and son. We particularly enjoy walking the dogs, going out on activities such as local museums and trying to visit each zoo in the UK.


Hannah

Hannah Spence

Job Title: Deputy Manager

Joined: 2022

Hello, my name is Hannah. I have worked in the care industry since 2015 as a domiciliary home carer, I am currently working towards my NVQ level 3 in health and social care. I have been working for Alcedo Care since October 2022, I started as a domiciliary home carer but I have since then been promoted to a care coordinator and now a deputy manager.


I have a daughter who is 3 years old and spend my time outside of work caring for my daughter, keeping her happy and entertained. In my spare time, I enjoy day trips out, and watching crime, police and drama series. I hope to make a difference to both our carers and clients by giving them a sense of consistency and enjoyment with Alcedo Care.


Morgan

Morgan

Job Title: Care Assessor

Joined: 2023

Hi, my name is Morgan and I am the care assessor at Alcedo Care Blackburn. As a Care Assessor, my role is to prepare and adapt person-centred care plans for our clients and their families. These might be produced with the client alone, but sometimes might also involve other healthcare professionals. It is my responsibility to ensure our clients have the maximum amount of input possible into the care plan, and that it takes into account not only their personal and medical information, but their likes, dislikes, and what we can do to enrich their life and support independence.


Carrice

Carrice Dickinson

Job Title: Field Care Supervisor

My name is Carrice and I’m a Field Care Supervisor at Alcedo Care Blackburn. My role includes carrying out spot-checks and supervisions with carers, making sure they are providing the high standards of care we strive for. I support the development and well-being of carers, making sure they are happy in their work and our clients are happy with the care delivered.

I’ve been working in care for the last 8 years. I wanted to work for Alcedo because I knew it was a company that had a lot of potential to climb the career ladder.


In my spare time, I love cooking, baking and going for long walks.


Chloe

Chloe Rothwell

Job Title: Field Care Supervisor

Joined: 2022

Hello, My name is Chloe Rothwell. I am originally from Chorley but I now live in Darwen.


I have 7 years of care experience, and I have completed 2 years at university studying mental health nursing. I have worked within domiciliary care, mental health and complex care, looking after both children and adults. I have worked in complex care for the last 5 years with different service users, giving me vital experience in various health conditions and equipment.


I like going on walks with my two dogs and spending time with my family any chance I have.


I enjoy playing rugby and watching games too when I can. I enjoy days out and going to different places.
I look forward to supporting our clients and staff throughout my role at Alcedo Care Blackburn.


Frequently Asked Questions about Alcedo Care Blackburn

What Type of Services does Alcedo Care Blackburn offer?

Alcedo Care Blackburn offers Home Care.

How many Carers does Alcedo Care Blackburn employ?

Alcedo Care Blackburn employs 33 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Blackburn to verify any information. View our terms and conditions. Alcedo Care Blackburn has a Platinum Service – more info.