Alcedo Care South Lakes

6 Market Place, Kendal LA9 4TN
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10 25 Reviews
  • Alcedo Care South Lakes, Kendal
Alcedo Care South Lakes provides home care services across Kendal and the surrounding areas and they also cover Workington.

As part of the Alcedo Care group, the agency is dedicated to delivering high quality care. They do this by sourcing carers who not only have a wealth of experience in the care sector, but also have the compassion and kindness needed to provide respectful and dignified care.

Home care services are varied and care plans are always designed to match the needs of the person needing care. This ensures they receive the care that they need, and are fully supported to maintain their quality of life wherever possible. Services include companionship, personal care, medication assistance, dementia care and much more.

Alcedo Care South Lakes can provide support for people of all ages, from a few hours a week to full-time, live-in care. There is a nurse-led team which can care for people with even the most complex needs in the comfort of their own homes.

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Care Provided by Alcedo Care South Lakes

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Katie McKenzie (Registered Manager)

Funding & Fees Guide for Alcedo Care South Lakes

  • Prices

  • £32-£40 per hour.

  • We offer a full range of services for all ages, please contact the office for more information

Alcedo Care South Lakes Reviews (25)

Total of 25, showing 1-20
10

Alcedo Care South Lakes has a Review Score of 10 (9.977) out of 10, based on 22 reviews in the last 2 years. Over all time Alcedo Care South Lakes has 25 reviews.

Overall Experience

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Date Published

25
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Review from Neal D (Son of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alcedo Care were a godsend to my parents. Whilst trying to retain their independence we arranged a support package provided by Alcedo to make sure Mum and Dad were well looked after. There was no job too small and the team really stepped in and provided excellent personal care. Frequent contact with
the managers ensured we identified and resolved any issues or care gaps.
Couldn't recommend the group enough, thank you from the bottom of my heart!

Reply from Magenta Barrow, Deputy Manager at Alcedo Care South Lakes

Thank you so much for your kind and thoughtful message. We are truly delighted to hear that Alcedo Care was able to provide the support and care your parents needed to maintain their independence. It's wonderful to know that the team was able to make a positive difference in their lives. We take great pride in delivering personalised care and it's feedback like yours that reassures us we are on the right path. We're also grateful for the open communication with you, which helped us to continuously improve the care we provided. Your recommendation means the world to us, and we're honoured to have been able to assist you and your family.


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Review from C P (Wife of Client) assisted by family/friend published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Makes it possible to keep my husband at home safe and comfortable - he's happy that way and so am I!

Reply from Katie Mckenzie, care manager at Alcedo Care South Lakes

Thank you for taking the time to leave a lovely review, we're so glad you're happy with the service.


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Review from B R (Daughter of Client) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oh gosh, what can I say? On holiday in the Lakes with my mum who has dementia. They made her feel cared for better than at home. They were respectful and most of all made her laugh which was so good to see. They didn't rush and gave her the time she needed. If only we lived in Windermere we would have
them all the time. When we come back also will use it again. If only I could reward them all but hopefully this will help. Do not hesitate to give them a call, worth every penny.

Reply from Magenta Barrow, Deputy Manager at Alcedo Care South Lakes

Thank you so much for the lovely review. We are really pleased that you and your mum were happy with the service whilst you came to the lakes for a lovely holiday.


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Review from Angela C (Mother of Client) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been 12 years, and 6 care agencies later since my 39-year-old son fell off his bike and sustained a high-level spinal injury. Alcedo took over his care package on 01/03/24. We as a family cannot believe the difference Alcedo have already made to our lives. For the first time, we have a manager
who is hands-on, compassionate, understanding, intelligent and responds immediately to every message and query from either the care team or my son. The nurse-led training has been detailed, timely and appropriate. It is also supportive and kind and also sensitive to my son and his care needs. The care staff are wonderful and for the first time they feel value and supported. We had begun to feel that there wasn't a decent and kind care provider out there. Alcedo have worked so hard to get everything right... I am grateful for all they have done/are doing to provide quality care for my son and to restore our faith in good care provision. Thank you. I mean this, thank you so much!

Reply from Katie Mckenzie, care manager at Alcedo Care South Lakes

Thank you so much for taking the time to leave such a kind review and sharing your positive experience with Alcedo Care. It's a pleasure to work alongside you and your son and I'm so happy we're making a difference.


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Review from Amanda C (Wife of Client) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find that Alcedo are very professional, they are very understanding when it comes to providing my husband with his personal care. All of our carers on the team have been wonderful. They also help me with some household chores. If there are any problems a phone call to Alcedo and they try to get things
sorted. I would recommend to anybody that needed care or help.

Reply from Katie Mckenzie, Registered Care Manager at Alcedo Care South Lakes

Thank you so much for taking the time to leave such a kind review and sharing your positive experience. It's a pleasure to work alongside you and your partner. Kind Regards


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Review from William N (Husband of Client) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of the company have been gentle and kind with my wife and also very careful when handling her. Also enjoyable when chatting with us.

Reply from Katie Mckenzie, Registered Care Manager at Alcedo Care South Lakes

Thank you for your kind review, I am really pleased you're happy with the service. Kind regards.


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Review from Hazel W (Partner of Client) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alcedo have been carers for my partner visiting 4 times daily and preparing meals.
Each and every one of the carers have been so good, professional, kind and have gone the extra mile.
As his partner, knowing the excellent care that he has received has eased the burden of worry.
I would not hesitate
to recommend Alcdeo.

Reply from Magenta Barrow, TBC at Alcedo Care South Lakes

Thank you for the lovely review, it was a pleasure to work alongside you and your partner. We wish you both all the best. Kind regards


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Review from S O (Sister of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Office staff are very friendly and always approachable. Carers are excellent, attentive to detail, well trained, cheerful and go above and beyond to cover my brother's needs. A very professional service which we hold in the highest regard. Would certainly recommend this company.

Reply from Magenta Barrow, TBC at Alcedo Care South Lakes

Thank you for your lovely review.
Kind regards.


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Review from Susan M (Wife of Client) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff is very good.

Reply from Magenta Barrow, TBC at Alcedo Care South Lakes

Thank you for taking the time to write this lovely review. I am really pleased you are happy with the service.
Kind regards.


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Review from Nadia M (Wife of Client) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the care is very good, could not be better. Every carer is excellent.

Reply from Magenta Barrow, Deputy Manager at Alcedo Care South Lakes

Thank you for taking the time to write this lovely review. I am really pleased you are happy with the service.


Kind regards,
Magenta


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Review from M W (Father of Client) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is good.

Reply from Victoria Leecy, TBA at Alcedo Care South Lakes

Thank you for your lovely review.
Kind regards.


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Review from M S (Wife of Client) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory - but the arrival times are understandably not very reliable. All the carers are kind, empathetic people and I appreciate it when they often ask if they can do anything extra for me personally. A very professional service and all carers seem very well trained.

Reply from Magenta Barrow, Deputy Manager at Alcedo Care South Lakes

Thank you for taking the time to write this lovely review. I am really pleased you are happy with the service. If there is anything you would like to speak about, please do not hesitate to contact us, we will be pleased to help.
Kind regards,
Magenta


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Review from Rachael A (Sister of Client) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, compassionate carers under very difficult circumstances. Treated with dignity and respect. Thank you for all the care and support you have given to my sister, enabling her to feel comfortable in a very distressing situation.

Reply from Magenta Barrow, TBC at Alcedo Care South Lakes

Thank you for your lovely response. Sending our regards to you and your family. Kind Regards,
Magenta


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Review from S R (Mother of Client) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with all of the carers that have come from Alcedo. They have been attentive and considerate towards my son.

Reply from Magenta Barrow, Deputy Manager at Alcedo Care South Lakes

Thank you for your lovely response. I am really pleased you are happy with our service.
Thank you for taking the time to leave such lovely feedback.


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Review from D C (Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All around service provided is excellent for my present needs.

Reply from Victoria Leecy at Alcedo Care South Lakes

Thank you for your lovely response. Kind Regards Vickie.


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Review from A S (Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the carers are very pleasant and cheerful. They make life happier.

Reply from Victoria Leecy at Alcedo Care South Lakes

Thank you for your lovely response. Kind Regards Vickie.


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Review from C B (Mother of Client) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've used this service since Jan this year. In this short time, I've been happy with new staff and the nurses responsible for training are exceptional. Office staff are friendly and approachable. Staff are always dressed smart and keen to learn new skills to fulfill my son's complex care needs.

Reply from Victoria Leecy, TBA at Alcedo Care South Lakes

Thank you for your lovely response.
Kind regards
Vickie


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Review from N H (Son of Client) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and great company. Mum has enjoyed their conduct. Staff very friendly. Highly recommend for care as I'm out in work during the day. Very respectful of home.

Reply from Victoria Leecy, TBA at Alcedo Care South Lakes

Thank you for your lovely review.
Kind regards


Vickie


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Review from S K (Client) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is very good.

Reply from Victoria Leecy, TBA at Alcedo Care South Lakes

Thank you for your lovely review.
Kind regards
Vickie


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Review from M B (Mother of Client) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with everything!

Reply from Victoria Leecy, TBA at Alcedo Care South Lakes

Thank you for your review.
Kind regards
Vickie


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Current Review Score: 10.0 (9.977)

Overview of Review Score

The Review Score of 10 (9.977) out of 10 for Alcedo Care South Lakes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.977 for Alcedo Care South Lakes is calculated as follows: ( (127 Excellents x 5) + (3 Goods x 4) ) ÷ 130 Ratings = 4.977

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care South Lakes is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (5)

Vickie

Vickie Leecy

Job Title: Operations Manager

Joined: 2021

My name is Victoria Leecy, I am the Operations Manager for Alcedo Care in Blackpool, Lancaster and South Lakes. I have 8 years of experience in health and social care. I have worked with children and adults in a wide range of settings from children’s homes, rehabilitation, support units, care homes and home care.


I am currently in the process of completing my Level 5 in Leadership and Management.


Throughout my career, I have always been passionate about the care and support of clients and always going that extra mile for staff and clients to ensure we provide person-centred care.


I have a passion to make a difference. Alcedo Care has given me the support to achieve the best possible outcomes for my team, the clients and my own professional development.


Outside of work, I am a mum to two boys to whom I devote all my time, I love to spend quality time with my family and enjoy a bit of decorating and gardening.


Lisa

Lisa Floyd

Job Title: Area Manager for South Lakes - Kendal

Joined: 2021

My name is Lisa Floyd, I am the Area Manager for Alcedo Care. I have over 10 years of experience in the health and social care setting, and I have worked in a variety of roles throughout my career ranging from a healthcare assistant to a registered manager.


I have attended university and completed my foundation degree and bachelor’s degree in Health & Social Care.


My role as a manager is to enable and monitor compliance with the fundamental Standards across regulated activities and share legal responsibilities in relation to that position with the provider.


I strive to go above and beyond to ensure a proficient service is delivered and while working here at Alcedo Care my priority is to ensure we are delivering outstanding care to all clients as this will enhance the quality of lives.


I'm proud to be part of the Alcedo team.


Jamie

Jamie Pepper

Job Title: Care Manager

Joined: 2023

My name is Jamie and I am the Care manager for Alcedo Care South Lakes. My role in a nutshell is to oversee the day-to-day running of our homecare service. I am responsible for ensuring that our service meets all legal and regulatory requirements (according to CQC), and ultimately ensure that we are providing excellent quality, person-centred care to our clients.


Magenta

Magenta Barrow

Job Title: Deputy Manager

Joined: 2023

My name is Magenta Barrow. I am the Deputy Manager of Alcedo Care South Lakes. I joined Alcedo in January 2023 and I have 11 years’ experience in health and social care.


I have worked previously in care homes working with residential, nursing, and challenging behaviour clients and out in the community. I started off as a carer at the age of 18 and worked my way up becoming a team leader and gaining my Level 2 and Level 3 in Health and Social care.
I have a passion for care and there is nothing more that puts a smile on my face than seeing clients with a smile on their face ensuring they receive the love and care we would like our families to receive.


In my spare time, I like to go out walking the fells with my partner, cocker spaniel and Yorkshire terrier completing the Wainwrights and I enjoy spending time with my family and friends.


Callum

Callum McDougall

Job Title: Recruiter

Joined: 2024

My name is Callum and I’m the recruiter at Alcedo Care Kendal. I work to fill our care jobs in Kendal and the surrounding South Lakes areas, and I’m the first person you’ll be in touch with when you look to join Alcedo Care as a South Lakes care assistant or support worker. My role is to work with our operation team to identify where we need more staff, post adverts and review applications. I carry out interviews and guide our potential future carers through the application and compliance process, ensuring we are bringing through the best calibre of care professionals to provide outstanding quality care to our clients.


Frequently Asked Questions about Alcedo Care South Lakes

What Type of Services does Alcedo Care South Lakes offer?

Alcedo Care South Lakes offers Home Care.

How many Carers does Alcedo Care South Lakes employ?

Alcedo Care South Lakes employs 29 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care South Lakes to verify any information. View our terms and conditions. Alcedo Care South Lakes has a Platinum Service – more info.