Alcedo Care South Lakes

6 Market Place, Kendal LA9 4TN
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10 25 Reviews
  • Alcedo Care South Lakes, Kendal
Alcedo Care South Lakes provides home care services across Kendal and the surrounding areas and they also cover Workington.

As part of the Alcedo Care group, the agency is dedicated to delivering high quality care. They do this by sourcing carers who not only have a wealth of experience in the care sector, but also have the compassion and kindness needed to provide respectful and dignified care.

Home care services are varied and care plans are always designed to match the needs of the person needing care. This ensures they receive the care that they need, and are fully supported to maintain their quality of life wherever possible. Services include companionship, personal care, medication assistance, dementia care and much more.

Alcedo Care South Lakes can provide support for people of all ages, from a few hours a week to full-time, live-in care. There is a nurse-led team which can care for people with even the most complex needs in the comfort of their own homes.

Care Provided by Alcedo Care South Lakes

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Katie McKenzie (Registered Manager)

Funding & Fees Guide for Alcedo Care South Lakes

  • Prices
  • £32-£40 per hour.


  • We offer Domiciliary care, complex clinical and complex mental health care to both adults and children.
    We provide support from 30-minute visits right through to 24 hours.
    Please contact the office for more information on our fees and to arrange a FREE person-centred assessment.



Alcedo Care South Lakes Reviews (25)

Total of 25, showing 21-25
10

Alcedo Care South Lakes has a Review Score of 10 (9.977) out of 10, based on 22 reviews in the last 2 years. Over all time Alcedo Care South Lakes has 25 reviews.

Overall Experience

  • 24
  • 1
  • 0
  • 0
  • 0

Date Published

25
1
7
22
3
Overall Experience  Overall Experience 5.0 out of 5

I am happy with the present service being provided by all the carers.

Reply from Abigail Capstick, Care Manager at Alcedo Care South Lakes

Thanks so much for taking the time to review our service.
Kind regards
Abigail


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I think the staff are very considerate of my needs and very caring of my needs. They are always cheerful, smiling and I always look forward to them coming.

Reply from Victoria Leecy, TBA at Alcedo Care South Lakes

Thank you for your review.
Kind Regards
Vickie


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

In their care I have felt safe and relaxed, I do not see them as carers but as friends. They have an instinctive feel for what my care requirements are. They are very encouraging which has helped me through difficult times. An example of this is encouraging me to try standing when I am reluctant to
do so. I always look forward to my carers' arrival. They are an excellent team.

Reply from Victoria Leecy, Registered Manager at Alcedo Care South Lakes

Thank you for your lovely response. Kind regards, Vickie.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Alcedo looked after my husband during the last months of his life. They provided excellent care and companionship to him and great support to me. I would have no hesitation in recommending Alcedo Care.

Reply from Victoria Leecy, TBA at Alcedo Care South Lakes

Thank you for your response. Kind regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Very kind carers - can't speak highly enough of them. They are lovely with my husband and understanding of his needs. We cannot fault the carers or the company.

Reply from Victoria Leecy, Area Manager at Alcedo Care South Lakes

Thank you for your lovely review.
Kind Regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.977)

Overview of Review Score

The Review Score of 10 (9.977) out of 10 for Alcedo Care South Lakes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.977 for Alcedo Care South Lakes is calculated as follows: ( (127 Excellents x 5) + (3 Goods x 4) ) ÷ 130 Ratings = 4.977

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care South Lakes is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Oct 2024

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (5)

Vickie

Vickie Leecy

Job Title: Operations Manager

Joined: 2021

My name is Victoria Leecy, I am the Operations Manager for Alcedo Care in Blackpool, Lancaster and South Lakes. I have 8 years of experience in health and social care. I have worked with children and adults in a wide range of settings from children’s homes, rehabilitation, support units, care homes and home care.


I am currently in the process of completing my Level 5 in Leadership and Management.


Throughout my career, I have always been passionate about the care and support of clients and always going that extra mile for staff and clients to ensure we provide person-centred care.


I have a passion to make a difference. Alcedo Care has given me the support to achieve the best possible outcomes for my team, the clients and my own professional development.


Outside of work, I am a mum to two boys to whom I devote all my time, I love to spend quality time with my family and enjoy a bit of decorating and gardening.


Lisa

Lisa Floyd

Job Title: Area Manager for South Lakes - Kendal

Joined: 2021

My name is Lisa Floyd, I am the Area Manager for Alcedo Care. I have over 10 years of experience in the health and social care setting, and I have worked in a variety of roles throughout my career ranging from a healthcare assistant to a registered manager.


I have attended university and completed my foundation degree and bachelor’s degree in Health & Social Care.


My role as a manager is to enable and monitor compliance with the fundamental Standards across regulated activities and share legal responsibilities in relation to that position with the provider.


I strive to go above and beyond to ensure a proficient service is delivered and while working here at Alcedo Care my priority is to ensure we are delivering outstanding care to all clients as this will enhance the quality of lives.


I'm proud to be part of the Alcedo team.


Jamie

Jamie Pepper

Job Title: Care Manager

Joined: 2023

My name is Jamie and I am the Care manager for Alcedo Care South Lakes. My role in a nutshell is to oversee the day-to-day running of our homecare service. I am responsible for ensuring that our service meets all legal and regulatory requirements (according to CQC), and ultimately ensure that we are providing excellent quality, person-centred care to our clients.


Magenta

Magenta Barrow

Job Title: Deputy Manager

Joined: 2023

My name is Magenta Barrow. I am the Deputy Manager of Alcedo Care South Lakes. I joined Alcedo in January 2023 and I have 11 years’ experience in health and social care.


I have worked previously in care homes working with residential, nursing, and challenging behaviour clients and out in the community. I started off as a carer at the age of 18 and worked my way up becoming a team leader and gaining my Level 2 and Level 3 in Health and Social care.
I have a passion for care and there is nothing more that puts a smile on my face than seeing clients with a smile on their face ensuring they receive the love and care we would like our families to receive.


In my spare time, I like to go out walking the fells with my partner, cocker spaniel and Yorkshire terrier completing the Wainwrights and I enjoy spending time with my family and friends.


Callum

Callum McDougall

Job Title: Recruiter

Joined: 2024

My name is Callum and I’m the recruiter at Alcedo Care Kendal. I work to fill our care jobs in Kendal and the surrounding South Lakes areas, and I’m the first person you’ll be in touch with when you look to join Alcedo Care as a South Lakes care assistant or support worker. My role is to work with our operation team to identify where we need more staff, post adverts and review applications. I carry out interviews and guide our potential future carers through the application and compliance process, ensuring we are bringing through the best calibre of care professionals to provide outstanding quality care to our clients.