Alcedo Care Wirral

101-102 Woodside Business Park, Shore Road, Birkenhead CH41 1EL
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Top 20 award
10 13 Reviews
  • Alcedo Care Wirral, Birkenhead
Alcedo Care Wirral delivers personalised home care services and support that allows people to continue living independently in their own homes.

Care services include dementia care, elderly care, supported living and respite care with the team able to offer personal care, help around the house and much more. Each person will be assessed on an individual basis to ensure the team are able to deliver care that suits them and meets their unique health and wellbeing needs.

The team offer support for all ages, specialising in child support and complex care.

All care professionals are highly experienced and trained to provide the best care and support to all clients. They are also compassionate and kind, with a commitment to delivering respectful and dignified care.

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Care Provided by Alcedo Care Wirral

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Clare Hannaway (Manager)

Funding & Fees Guide for Alcedo Care Wirral

  • Prices

  • Our hourly rates start from £32

  • Please contact the office for information about fees.

Alcedo Care Wirral Reviews (13)

10

Alcedo Care Wirral has a Review Score of 10 (9.987) out of 10, based on 13 reviews in the last 2 years. Over all time Alcedo Care Wirral has 13 reviews.

Overall Experience

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Review from Jamie-Leigh D (Client) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff have been so helpful and made me feel comfortable and like family. I enjoy them coming to visit they have helped build my confidence and also made me realise that I can trust people.

Reply from Clare Hannaway, Registered Manager at Alcedo Care Wirral

Thank you so much for the very kind review. We have appreciated being part of your journey and providing the care.


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Review from C R (Wife of Client) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Alcedo Care for all your care needs they are very kind and helpful and most of all they care for not just the client but all their family. I highly recommend this company.

Reply from Sara Mckie, Registered Manager at Alcedo Care Wirral

Thank you for such a positive review we appreciate your feedback, it is a pleasure to provide care for your husband and to support you and your family.


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Review from P S (Daughter of Client) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who looked after my Mum were amazing! They were caring, thoughtful, and professional. My Mum has advanced dementia and she was treated with dignity and respect. The service provided from the care assessment to the care itself was first class. I can highly recommend Alcedo Care Wirral!

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Review from J T (Wife of Client) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Any problems are dealt with quickly. All staff members have been courteous, friendly and understanding.

Reply from Julie Gault, Care Manager at Alcedo Care Wirral

Thank you for your positive review we appreciate your feedback and the carers enjoy looking after your husband and look forward to his calls.


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Review from K S (Client) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am made up with the company.

Reply from Julie Gault, Care Manager at Alcedo Care Wirral

Thank you for your lovely review. The carers look forward to seeing you on a daily basis and love the chats that are had. It's a pleasure to be able to support you!


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Review from E G (Client) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care I receive and all staff are friendly and reliable. The staff are also amazing and always go the extra mile. I would therefore highly recommend Alcedo Care.

Reply from Julie Gault, Care Manager at Alcedo Care Wirral

Thank you for your lovely review, it is a pleasure to support you daily and the carers always look forward to seeing you!


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Review from P M (Father of Client) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alcedo have been fantastic since we have started with them. The communication is always great and staff training and rotas are always up to date. We have been particularly impressed with the management and their willingness to support to ensure that we always have the cover we need. We would highly
recommend Alcedo.

Reply from Julie Gault, Care Manager at Alcedo Care Wirral

Thank you for your lovely review, it is a pleasure to support and the carers always look forward to their time together!


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Review from L M (Client) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are kind, considerate and compassionate. All staff are presented well with clean uniform and PPE as necessary. Everyone is supportive of all of my needs including mental/emotional. Very impressed with the quality of care I have received.
All contact with the office has been professional
and nothing is too much trouble. Would highly recommend.

Reply from Julie Gault, Care Manager at Alcedo Care Wirral

Thank you for your lovely review! It is a pleasure to support you and our carers look forward to your visits each day.


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Review from Michelle B (Granddaughter of Client) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan and I have had a great experience so far with Alcedo Care, the ladies/carers are all lovely and very caring.

Reply from Claire Culshaw, Registered Manager at Alcedo Care Wirral

Thank you so much for your lovely review, we will pass on your kind words to the team.


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Review from Fiona D (Client) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I have found all of the staff at Alcedo Care to be polite, respectful and friendly.

Reply from Julie Gault, Care Manager at Alcedo Care Wirral

Thank you for your kind words, I will ensure this is fed back to our carers.


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Review from Yvonne R (Daughter of Client) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely pleased with the level of care from all the staff. They treat my dad with respect as he is not used to being reliant on anyone to wash/clean him. They are all really friendly and trustworthy. We could not cope without them. Or should I say my mum couldn't. It is an amazing service
you are providing. Thank you.

Reply from Claire Culshaw, Registered Manager at Alcedo Care Wirral

Thank you for your lovely review, we will pass your kind words to the care team.


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Review from Gemma V (Daughter of Client) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are just lovely; everyone is unique but with equally caring personalities.
Mum has been treated with dignity and respect at all times and nothing is too much trouble.
We look forward to our daily visits, seeing which member of staff is attending and chatting, not just about care, but
their own lives, which is refreshing. We consider our carers friends now, thank you Alcedo.

Reply from Claire Culshaw, Registered Manager at Alcedo Care Wirral

Thank you for your kind review, the team enjoy visiting your mum.


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Review from Ramona D (Daughter of Client) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have really appreciated the support my mum has received. She has grown in confidence over the past weeks with the help of the carers, who have been incredibly professional and supportive and caring with her recovery.

Reply from Julie Gault, Care Manager at Alcedo Care Wirral

Thank you for your lovely review, it was a pleasure to care for your mum when she needed support.


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Current Review Score: 10.0 (9.987)

Overview of Review Score

The Review Score of 10 (9.987) out of 10 for Alcedo Care Wirral is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.987 for Alcedo Care Wirral is calculated as follows: ( (76 Excellents x 5) + (1 Goods x 4) ) ÷ 77 Ratings = 4.987

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care Wirral is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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Meet the Team (5)

Jessica

Jessica Carrington

Job Title: Operations Manager

Joined: 2021

My name is Jess and I am the Operations Manager at Alcedo Care Wirral.


Clare

Clare Hannaway

Job Title: Area Manager

Joined: 2024

Hi, my name is Clare and I am the Area Manager at Alcedo Care Wirral. My role is to oversee the day-to-day running of our homecare service. I am responsible for ensuring that our service meets all legal and regulatory requirements (according to CQC), and ultimately ensure that we are providing excellent quality, person-centred care to our clients.


Jess

Jess Murray

Job Title: Recruiter

Joined: 2023

Hi, my name is Jess and I am the recruiter responsible for Wirral and surrounding areas.


My role here at Alcedo Care Wirral is to review all applications, focusing on skills matching the requirements required, interviewing candidates then processing all key information to ensure recruits are compliant with our high standards. I work to fill our care jobs in Wirral and the surrounding areas, and I’m the first person you’ll be in touch with when you look to join Alcedo Care as a care assistant or support worker.


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Joanne Down

Job Title: Coordinator

Joined: 2022

I have been with Alcedo Care since 2022. I have advanced in my career from carer to Field Care Supervisor and I am the Coordinator of the care staff.


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Claire Feihn

Job Title: Care Assessor

Joined: 2022

My name is Claire and I’m the Care Assessor at Alcedo Care Wirral. As a Care Assessor, my role is to prepare and adapt person-centred care plans for our clients and their families. These might be produced with the client alone, but sometimes might also involve other healthcare professionals. It is my responsibility to ensure our clients have the maximum amount of input possible into the care plan, and that it takes into account not only their personal and medical information, but their likes, dislikes, and what we can do to enrich their life and support independence.


I joined the company in August 2022 as a carer and within a year, got the chance to progress twice into this role. I share the same passion for helping people the same way my Nan did when she worked in care homes for over 30 years!


In my spare time, I spend a lot of time taking care of the many animals I have rescued over the years including ducks and have a strong passion for all things sport.


Frequently Asked Questions about Alcedo Care Wirral

What Type of Services does Alcedo Care Wirral offer?

Alcedo Care Wirral offers Home Care.

How many Carers does Alcedo Care Wirral employ?

Alcedo Care Wirral employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Wirral to verify any information. View our terms and conditions. Alcedo Care Wirral has a Platinum Service – more info.