New Age Care

Unit 2&3 Pure Offices, 3 Plato Close, Warwick CV34 6WE
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9.8 44 Reviews
  • New Age Care, Warwick
New Age Care Ltd provides bespoke Home care and Live in services to support people over the age of 18 years old who would like to continue to live in their own homes for as long as possible.

New Age Care is a Regulated service, as recognised by the Care Quality Commission (CQC).

New Age Care have a team of experienced and friendly management and caregivers who are dedicated to provide bespoke outstanding care from Hour calls per day to 24 hours per day seven days a week live in Care.

Care plans are designed to meet the clients individual and specific needs and wishes from short term periods, respite to long term care, and offer services with personal care, medication support, housekeeping, transportation, meal preparation to companionship.

All management and caregivers receive mandatory training and specific training to peoples needs dementia, Parkinson's, end of life care, peg feeding ensuring your family member receives the care they deserve.
New Age Care cover areas within Warwickshire and surrounding areas and live in services nationwide. New age care match you with the right carer for consistency and are transparent throughout the service.

Care Provided by New Age Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • New Age Care Ltd
  • Person in charge
  • Samantha Jane Whittaker (Director)

Funding & Fees Guide for New Age Care

  • Prices
  • Our prices start from £20.50 ph for cleaning up to £34.99 ph for Complex care.


  • Every one of our care packages are tailored and unique to the client and their circumstances so our pricing generally varies.


    Please call for information


Total of 44, showing 41-44
9.8

New Age Care has a Review Score of 9.8 (9.758) out of 10, based on 38 reviews in the last 2 years. Over all time New Age Care has 44 reviews.

Overall Experience

  • 37
  • 6
  • 1
  • 0
  • 0

Date Published

44
10
26
38
6
Overall Experience  Overall Experience 5.0 out of 5

We have been using New Age Care for several months. We have been very pleased with the care they have provided for my mother with Alzheimer's and frail stepfather. All the staff are friendly and professional, and their service is very reliable. On the two occasions where they have had to slightly amend
the arrangement they have been very communicative. Would definitely recommend them. In fact I passed their details to the nurse who specialises in care of the elderly at the local GP's and she has other patients who have used them too. Also pleased with the care and attention received.

Reply from Samantha Mawby, Manager at New Age Care

thank you for your kind words, this is really appreciated and will pass the comments on to carers/office staff thank you also for your support with New Age Care


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Great care company.
Recommended by a Yorkshire friend.
Live in care carers are outstanding with my mum.
Communication is good
Handovers are excellent from Carer to Carer.
From the first phone call I have felt happy and it was going to work.
Not happened with a care company before!
The management
can’t do enough, very kind and super professional 5* from me. Thank you ladies.

Reply from Samantha Mawby, Manager at New Age Care

Thank you for your response we are pleased you are happy with the care provided and value all feedback


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I feel New Age work well for me to provide the difference and the match between personalised care and personal care they try hard to provide dignity for me. As I have never been dependent before it often comes hard to me. I trust my carers as professionals. I do not use ready meals often and carers
are mostly able to cook for me to an acceptable level care is taken with my kitchen equipment and crockery etc.
All in all, good comms and care.

Reply from Samantha Mawby, Manager at New Age Care

Thank you for the fantastic review, We are pleased that you are happy with the service provided and will pass the feedback to the carers thank you once again


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Overall Experience  Overall Experience 5.0 out of 5

Delighted I found them, it's been a game-changer for me and my work.
Communication is amazing far better than the last Care Company.
Support whenever I need it, never mind my mum!
Carers are well presented, well trained and best of all they understand my mum’s complex condition.

Reply from Samantha Mawby, Manager at New Age Care

Thank you for your lovely review we really appreciate the feedback , we always aim to provide the highest standard of care and we are pleased this is working well for yourself and Mum thank you once again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for New Age Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for New Age Care is calculated as follows: ( (178 Excellents x 5) + (37 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 223 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for New Age Care is based on 37 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Sep 2024

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (10)

Samantha

Samantha Whittaker

Job Title: Director/Owner

Joined: 2021

I want to make the care of clients the number one priority. I will achieve this by working closely with the customer and their family to understand their wishes and needs and providing the best work environment for my staff...


I am originally from a successful family business in Yorkshire. I became involved in care as a result of losing my father to pancreatic cancer and my mother to complications from cancer.


This is how my journey in care began. The reason I decided to start New Age Care was because I didn’t like the ethos in the office of a large care company. I could see a better way to do things.


Josh

Josh Allen

Job Title: Director

Joined: 2022

Joshua Allen is one of Samantha Whittaker’s sons. Josh is currently serving in the British Army and was recently promoted to Lieutenant, Josh has taken a keen interest in the business.


He has plans to take a more active role in the business when he has finished his service.


Nav

Nav Singh

Job Title: Head of Governance & Quality Assurance

Joined: 2024

My name is Nav and I’ve just started work as the Head of Governance & Quality Assurance at New Age Care. I am really excited about the opportunity of working with great people who are passionate about delivering outstanding care to people in their local community.


A little about me and what I hope to bring to my new role is my previous work experience, I have over 17 years’ experience working in various healthcare environments, ranging from regulatory organisations such as MHRA where I worked within the enforcement division to safeguard public health. The CQC where I worked in the role of an acute inspector and for Healthwatch Hull, as a delivery manager. I have also worked in other roles as a Registered Manager for Secure Care UK, which is a mental health transport service. As a governance manager for the Proudfoot Care Group (residential care homes) and in my previous role as head of governance for Comforting Hands Limited which is a Domiciliary Care service.


On a personal level, I am a committed Manchester United fan and love travelling the country with my children visiting all the major theme parks. Well, it’s more like I get dragged to all the theme parks by my kids, I’m no good with heights so find myself crying like a big girl on most of the rides. The kids find it funny, so I guess I’m doing my job as dad. When I’m not spending time with the kids, I’m being dragged around by the other half mostly on shopping trips where I act as a driver. I also use my skills as a baggage handler to good effect and have got really good at fitting different-sized shopping bags into my boot.


Caroline

Caroline Treanor

Job Title: Head of Client Experience

Caroline started her career as a support worker, over 25 years ago. She loved the job from the start and knew that it was the type of work she wanted to do. Over the years she has worked with a range of people of all ages and backgrounds, with care and support needs, in various settings.


There have been some situations during her career that she has found challenging, but by overcoming these challenges and helping someone else through a difficult time, she believes this is part of her vocation that she finds particularly rewarding.


Caroline is passionate about supporting others to maintain their independence and achieve their own personal goals in life.


Outside of work, she enjoys socialising with family and friends and trying to meet up with them as much as she can. She loves to read, especially books about psychology, or true stories. She also enjoys going to the theatre, and music concerts and loves to travel. She finds it fascinating to go to new places and learn about other cultures and traditions.


Danielle

Danielle Corden

Job Title: Operations Manager

Joined: 2024

Bio coming soon


Deena

Deena Marsh

Job Title: Deputy Manager

Joined: 2022

Bio coming soon.


Chloe-Jai

Chloe-Jai Rheams

Job Title: Live in Care Manager

Joined: 2023

Bio coming soon


Amy

Amy James

Job Title: Regional Manager Staffordshire

Joined: 2023

With 11 years of experience in the health and social care sector, Amy has dedicated a significant portion of her career to delivering high-quality frontline care to service users.


In addition to her hands-on experience, she has spent the remaining years contributing to the operational and managerial aspects of care provision.


Most recently Amy successfully developed care services and staff at a regional level in England and Wales. She focuses on upskilling her team of healthcare professionals, ensuring they deliver the best possible service.


Amy aims to ensure that professional and compassionate care is easily and readily available to anyone in need of support, with a focus on minimising any obstacles that individuals and families commonly face.


Charlotte

Charlotte Comley

Job Title: Regional Manager Birmingham

Joined: 2024

Bio coming soon


Katherine

Katherine Attreed

Job Title: Marketing

Joined: 2021

I’m an experienced marketing consultant who has worked in marketing and sales for over 28 years.


I started my own marketing business, AtKat Marketing, 5 years ago and have helped a variety of local small businesses, across a range of industries, to market and grow their businesses. I am very excited to be a part of the New Age Care team and look forward to working with them to make a difference in the care industry.


When I’m not working, I love spending time with family, exploring the local area, going for walks, eating good food and reading.