Qualis Home Care (Horsham & Crawley)

Unit 120, Greens Farm, Rusper Road, Newdigate, Dorking RH5 5DD
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9.9 14 Reviews
  • Qualis Home Care (Horsham & Crawley), Dorking
Qualis Home Care is committed to providing high quality care where clients will be treated with dignity and respect by caring competent and compassionate staff.

The team provides care and support to adults living in their own homes in and around the Horsham and Crawley areas of West Sussex and Live-in care services anywhere in the South East of England.

Qualis Home Care provides person-centred care to everyone who uses their service, they do this by putting you at the centre of your care planning because they understand that everybody has different needs and preferences.

The carers at Qualis Home Care will always provide care with dignity and respect in a kind and compassionate manner. All carers are employed directly by Qualis Home Care and have enhanced DBS checks and up to date training to ensure that the best possible care is provided.

Qualis Home Care is registered with the Care Quality Commission (CQC).

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Care Provided by Qualis Home Care (Horsham & Crawley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Qualis Home Care Ltd
  • Person in charge
  • David Barber (Manager)

Funding & Fees Guide for Qualis Home Care (Horsham & Crawley)

  • Prices

  • Starting at £ 13.50 per 30 mins

  • Based on assesment and call duration

Qualis Home Care (Horsham & Crawley) Reviews (14)

9.9

Qualis Home Care (Horsham & Crawley) has a Review Score of 9.9 (9.857) out of 10, based on 12 reviews in the last 2 years. Over all time Qualis Home Care (Horsham & Crawley) has 14 reviews.

Overall Experience

  • 12
  • 2
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Date Published

14
2
9
12
2

Review from A L (Client) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was unfortunate in that I was born with a spinal deformity of Scoliosis and incomplete facet bones at L5/S1. I also developed spondylosis. Despite the insertion of titanium rods at L5/S1 I still have very restricted mobility. My wife was my carer for forty years but she died of Pulmonary Fibrosis
after a very short illness.
As I needed assistance about the house a neighbour recommended Qualis Home Care, who have been my carers since March 2024.
They are the most kind and helpful ladies/girls that one could wish for. They are smart, polite, friendly, professional, reliable and efficient. I look forward to their visits and could not manage without them.
I have no hesitation in thoroughly recommending them.

Reply from Georgina James, Marketing at Qualis Home Care (Horsham & Crawley)

Thank you very much for your lovely review, it is a pleasure to be able to provide you with the support you need at home.


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Review from K B (Friend of Client) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a friend and health care professional myself I am so impressed by the care Qualis Home Care give. They go above and beyond. When you phone them with a query or concern the response is both compassionate and responsive. I would highly recommend them.

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Review from Jamie Samuel M (Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was referred by the Extra Care Housing Team Horsham WSCC. My Care has improved significantly. My health in recent years has markedly deteriorated due to untreatable Osteoporosis my L4 Lumber left side irretrievable damage surgery is not possible.
Vascular Dementia now becoming more noticeable Qualis
Carers have experience supporting clients with patience as I also have OCD and Bipolar Affective Disorder type II.
Had a Malignant Melanoma removed near my Spine in 2022 and 2023 7 weeks of Linear Beam Radiotherapy for Prostate Cancer stage II. Am on 5 years of PSA Testosterone blood Surveillance.
I feel very safe under Qualis Home Care Ltd. My Bowel has been damaged due to intensive Radiation.
I highly recommend this Care Agency, especially to people with complex medical conditions.

Reply from Georgina James, Marketing at Qualis Home Care (Horsham & Crawley)

Thank you Jamie. We are all pleased to be providing a service to you that meets your care needs.


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Review from Linda P (Wife of Client) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been with Qualis for over one year. I can't fault any of the staff. They are all so caring. Nothing is ever too much trouble, and they are all totally reliable. They treat him with so much respect and relax him with the confidence they exude. I would recommend Qualis every time

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Review from Sheila B (Client) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can fully recommend Qualis Home Care. The staff are competent and completely reliable. They are caring and cheerful. I am completely satisfied with their service.

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Review from S G (Nephew of Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Qualis are an excellent care company. They really do genuinely care. The carers are all excellent, and I would highly recommend anyone who is thinking of using them. You can be assured your loved one will be in very safe hands.

Reply from Georgina James, Marketing at Qualis Home Care (Horsham & Crawley)

Thank you so much your review is really appreciated. Providing care for her is a privilege, and the team all enjoy seeing her.


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Review from D C (Wife of Client) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband who has Alzheimer's and various health problems has excellent care from two very experienced carers. He needs the routine of the same carers otherwise he will become anxious and more confused.

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Review from S C (Client) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was referred to Qualis Home Care this year, 2024 by the NHS. The care I am receiving from Qualis has enabled me to start finding my feet again when I returned home from the hospital. Their continued professionalism, kindness and daily visits have been a tremendous help to me in my present situation
and I thank them for it.

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Review from Barry W (Client) assisted by family/friend published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good group of carers providing an impressive service, a very well-run company. Carers are all friendly and provide a sympathetic and supportive service to the whole family including our cats. We are all looked after with empathy, dignity and humour.

Reply from Georgina James, Marketing at Qualis Home Care (Horsham & Crawley)

Thank you for the lovely review. All our team enjoy supporting you both, and the cats. We are very pleased you're happy with the service provided.


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Review from Zoe B (Sister of Client) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't ask for a better team or service. Always go the extra mile to make sure my brother is happy and comfortable. They have become part of the family and are much more than just his carers.

Reply from Georgina James, Marketing at Qualis Home Care (Horsham & Crawley)

Thank you! It is a pleasure to provide care for your brother.


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Review from A B (Son of Client) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Qualis Home Care have now been providing home care services to my mother for almost 12 months.
The staff are all very friendly and courteous and treat my mother with dignity and respect - in very difficult circumstances.
The management team go beyond what might reasonably be expected of them to
ensure that all my mother's requirements - and there are many - are delivered. This includes any liaison with the doctor/ nurse and and coordination of prescriptions and medication in general.
The management team are also able to call on other support services when necessary.
Communication between myself and the management team is excellent with issues being resolved within 24 hours. This being via a messaging group.

Reply from Georgina James, Marketing at Qualis Home Care (Horsham & Crawley)

Thank you for this review, it is a pleasure to be able to care for your mother.


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Review from J B (Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone I have met has been extremely polite and accommodating. A great service and a friendly team. Helpful would be an understatement! I have built up a very good working and personal relationship. The staff not only know your name but also your needs. They do anything I ask of them. Even some things
that are outside their job description. They know me on a personal level and always seem concerned about me. I do feel very well looked after and in safe hands. I'd recommend them to anyone, any day.

Reply from Georgina James, Marketing at Qualis Home Care (Horsham & Crawley)

Thank you very much for taking the time to provide feedback. Your kind words are much appreciated.


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Review from Jackie A (Daughter of Client) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Qualis Home Care looked after my elderly mother for four years, from the time she had a fall, which made her bed-bound, until recently when she sadly passed away. Mum was 91 years old and also had late-onset Alzheimer's, so her care needs were fairly large. Throughout the whole of this time, as her
needs changed, the lovely ladies (and men!) cared for her with such kindness, sensitivity and dignity that they truly made her last years the best they could be. I will always be thankful to them for all their help and would highly recommend them to anyone looking for care.

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Review from Anne D (Sister of Client) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Qualis Home Care are looking after my terminally ill brother and I could not manage without them. They are so kind and efficient and give me a lot of support as well. I know my brother is well looked after and I have absolute faith in them and highly recommend their services.

Reply from Georgina James, Marketing at Qualis Home Care (Horsham & Crawley)

Thank you very much for your review, it really is valued. It’s a pleasure to care for your brother and we are so pleased we are able to support you too.


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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Qualis Home Care (Horsham & Crawley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Qualis Home Care (Horsham & Crawley) is calculated as follows: ( (62 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 70 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Qualis Home Care (Horsham & Crawley) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

David

David Barber

Job Title: Director & Registered Manager

David is the Director and CQC Registered Manager for Qualis Home Care. David's responsibility is to oversee all aspects of the care provided by the Qualis Home Care team, support the business development, and manage finances.


David is committed to making sure that Qualis Home Care provides the very best domiciliary care in a person-centred way. He is proud to work alongside a fantastic team who are all delivering excellent care in the Horsham district.


Georgina

Georgina James

Job Title: Director & Deputy Care Manager

Georgina is a Director of Qualis Home Care and Deputy Care Manager.


Georgina provides hands-on care in the community as well as supporting David the Registered Manager with Care Planning, and Recruitment.


Georgina has over 16 years experience of working in the care industry in a variety of different settings


Tracey

Tracey Giblett

Job Title: Senior Care Coordinator

Tracey is the Senior Care Coordinator for Qualis Home Care.


She started her career in care 8 years ago as a Home Care Assistant and has since grown in knowledge and skills.


Tracey oversees the Care coordination team, rostering, and staff management.


Tracey also very much enjoys working hands-on in the community and getting to know all the clients.


Frequently Asked Questions about Qualis Home Care (Horsham & Crawley)

What Type of Services does Qualis Home Care (Horsham & Crawley) offer?

Qualis Home Care (Horsham & Crawley) offers Home Care.

How many Carers does Qualis Home Care (Horsham & Crawley) employ?

Qualis Home Care (Horsham & Crawley) employs 22 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Qualis Home Care (Horsham & Crawley) to verify any information. View our terms and conditions. Qualis Home Care (Horsham & Crawley) has an Enhanced Service – more info.