Candela Healthcare

No 5a, Former Magistrate Court, Gaol Street, Hereford HR1 2HU
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9.3 5 Reviews
  • Candela Healthcare, Hereford
Candela Healthcare offers home care to people living in Herefordshire enabling people to continue living in their own homes. The team recruit highly qualified and experienced carers to ensure that they deliver care that is tailored to the individual and their needs. They deliver homecare that is compassionate and you will always remember how they made you feel.

The team goes above and beyond to ensure every person receives dignified care; promoting independence is at the core of the care they give.

Transition Home from Hospital - They provide support clients leaving hospitals to recover at home.

Domiciliary Care- Your loved one can continue to stay in the place you feel most comfortable – at home. The team provide ongoing support that is tailor-made to your loved one's needs and routines.

Live-in Care- The experienced staff provide 24 hour care to enable them to stay in their cherished home.

Respite care- They offer temporary home care for when your normal carers are not available and or to cover long term leave.

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Care Provided by Candela Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Candela Healthcare Ltd
  • Person in charge
  • Shelly Khumalo (Manager)

Funding & Fees Guide for Candela Healthcare

  • Prices

  • Care starts from £28.50 per hour

  • Please get in touch for further fee information.

Candela Healthcare Reviews (5)

9.3

Candela Healthcare has a Review Score of 9.3 (9.321) out of 10, based on 5 reviews in the last 2 years. Over all time Candela Healthcare has 5 reviews.

Overall Experience

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Date Published

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Review from R D (Son of Client) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are efficient, punctual and always immaculately turned out (all of them). The service provided is superb. I would recommend Candela to anyone.

Reply from Shelly Khumalo, Registered Manager at Candela Healthcare

Thank you for taking time to give us feedback, our aim is to continue providing high quality care to your loved ones.


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Review from K H (Relative of Client) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Candela Healthcare very trustworthy after all they are looking after your loved ones. They are on time, pleasant in their manner, always ask 'is there anything else they can do before they leave?'. I would recommend them to my family and friends, I can't fault them. They are caring, pleasant
and punctual. Highly recommend.

Reply from Shelly Khumalo, Registered Manager at Candela Healthcare

Thank you very much for you review. We are glad that you are happy with the care that your loved one is receiving, our aim is to provide good quality care at all times.


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Review from J P (Daughter of Client) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother received excellent care in her last 2 weeks of life. The carers were excellent in caring for my Mother. They were very caring and made her comfortable. They were also very supportive of my Father at such a difficult time.

Reply from Shelly Khumalo, Registered Manager at Candela Healthcare

Thankyou for reviewing our service, we are glad you had a positive experience with us and you found the staff supportive at a difficult time for you and family. Best wishes in the future.


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Review from P D (Son of Client) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care, they cared for my Mum on the last week of her life the best care was provided. The staff were kind and caring and acted professionally. Highly recommend them. Person-centred care was given to a high class. Were always on time and represented the company well.

Reply from Shelly Khumalo, Registered Manager at Candela Healthcare

Thank you very much for your review, we are glad you had a positive experience with us. Best wishes from Candela Healthcare.


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Review from Charlotte J (Client) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Candela is an amazing health service that I've ever experienced. They are always kind, polite and helpful. Candela has given me a life again. If it wasn't for the care from Candela I wouldn't be able to live in the community. The help they give with my medication lets me live a life out of the hospital
and the activities help me lead a happy, fulfilled life. Taking my shopping helps with my anxiety as I don't like crowds. The care is outstanding, they are always flexible and on hand when needed.

Reply from Shelly Khumalo, Registered Manager at Candela Healthcare

Thank you for you review, it is very much valued. I am happy that you are our service is meeting your needs and is making a difference in your day to day life. We aim to continue providing the same level of high quality care.


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Current Review Score: 9.3 (9.321)

Overview of Review Score

The Review Score of 9.3 (9.321) out of 10 for Candela Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.821 for Candela Healthcare is calculated as follows: ( (23 Excellents x 5) + (5 Goods x 4) ) ÷ 28 Ratings = 4.821

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Candela Healthcare is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Candela Healthcare

What Type of Services does Candela Healthcare offer?

Candela Healthcare offers Home Care.

How many Carers does Candela Healthcare employ?

Candela Healthcare employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candela Healthcare to verify any information. View our terms and conditions. Candela Healthcare has a Platinum Service – more info.