Passion Home Care Huddersfield

St Johns Resource Centre, 29 St Johns Road, Huddersfield HD1 5DX
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9.8 13 Reviews
  • Passion Home Care Huddersfield, Huddersfield
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Care Provided by Passion Home Care Huddersfield

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Passion Home Care Ltd
  • Person in charge
  • Clara Muswe (Manager)

Funding & Fees Guide for Passion Home Care Huddersfield

  • Prices

  • Our charges depends on the assessment of needs. Our basic rate is equivalent to that paid by the council
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Passion Home Care Huddersfield Reviews (13)

9.8

Passion Home Care Huddersfield has a Review Score of 9.8 (9.833) out of 10, based on 12 reviews in the last 2 years. Over all time Passion Home Care Huddersfield has 13 reviews.

Overall Experience

  • 9
  • 3
  • 0
  • 0
  • 1

Date Published

13
1
3
12
1

Review from T V (Daughter of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Passion Home Care supported my dad from July 2024 until September 2024. This was a very stressful time for my dad and me and Passion Home Care was very kind, supportive, and accommodating to my dad's ever-changing care needs. They were very supportive and understanding with regard to care, and time
changing due to medical appointments. The staff was regularly updated about my dad's care needs from their manager and I had access all the time to my dad's daily rota and log notes.

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Review from Sarah M (Daughter of Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

To date, the care provided has been great. The carers have been kind, compassionate and patient. We had one occasion when the house key was not left in the safe which caused a problem. This has been recorded and hopefully, it won't happen again. The management has been very helpful, efficient and communication
has been great.
Thank you!

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Review from R K (Daughter-in-law of Client) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trying to find the correct support for our mother/grandma has proven difficult; we have had extemely negative experiences with NHS carers leading to a total distrust of professionals. However, the support that has been implemented from Passion Home Care has been outstanding. The entire team have ensured
that our family member has been cared for with the utmost of dignity, respect and kindness. Communication with the team has consistently been clear, direct and rapid. The team and management have also been very inclusive, taking into account the needs of the immediate family members who also live in the house. The team have really gone above and beyond, showing so much empathy, compassion and genuine care towards the entire family - we cannot thank you enough for everything that you do.

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Review from Jacqui W (Daughter of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Passion for Care when mum needed the support of double-up carers. From the very beginning, I felt listened to and supported throughout the whole process of getting the right care for mum. Passion for Care are committed to putting the correct care in place and are happy to change things if
it’s not working for mum. They wanted to know all about mum, her personality, likes/dislikes as well as her care needs. They have kept me informed throughout and we have discussed any changes that are required. The carers who come to mums are always polite, respectful and above all caring. They take things at mum's pace and make sure she is comfortable and has everything she needs when they leave.

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Review from Rachel P (Daughter of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After being extremely nervous and apprehensive to step down from my full-time care role for my mother and handing care over to a care company, I could not have wished for a smoother transition than the amazing staff at Passion.
My mum loves all the ladies who do her care visits and I can tell she has
felt comfortable and safe with them from the offset. They treat her with dignity and respect and they communicate with us about her care and her needs.
Management contacts me regularly to check things are ok and answers any questions or queries I have.
I would and have recommended Passion to anyone looking for care for themselves or a loved one.

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Review from Christopher D (Son of Client) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care is good for my mum, however the family have to prompt the carers regularly regarding items such as:
Clothing when cold add more layers.
Clothing when hot to remove layers.
How to position her in bed.
Not to leave the home unlocked.

Reply from ben muswe, Manager at Passion Home Care Huddersfield

Thank you for the feedback. Our aim is to to do the best for your mum. We are going to have a session with all carers who support your mum and address your concerns. Someone from the office is going to call you and explain what we have done to address these.


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Review from S K (Daughter-in-law of Client) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers came four times a day to look after my mother-in-law after being discharged from the hospital following a fall. I cannot fault this care provider at all.
The love, care, respect and dignity my mother-in-law was given by these truly wonderful ladies was genuine. They were always happy, friendly
and kind. Any concerns and questions were answered by them promptly, and nothing was ever too much trouble. We came to look at these carers as a part of our family. Their daily interactions with my mother-in-law were heartwarming, and she would be thrilled to see them. On days when she felt very unwell and depressed, they understood this and were caring and compassionate.
Their core values are what makes this care provider 10 out of 10.
We will always be grateful to them for helping us during such a challenging time as a family.

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Review from Julie D (Daughter of Client) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you Passion Home Care for looking after my mum (and more recently also her dog) following her stroke last year. I appreciate the care you have taken over encouraging her to do the physio prescribed exercises which improved her ankles and mobility. You have all done your jobs well, efficiently
and with compassion, contacted me with queries and taken my calls as needed and I have no complaints.

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Review from Robert H (Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant service from lovely caring people, always happy and very efficient!
I enjoy the time spent with all of the carers!
I was unhappy about having carers at first but very soon I warmed to them because of how warm and friendly they are. Also, they are fabulous with my dog.

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Review from R M (Brother of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff that come to see to my brother are very friendly and caring. They are also very helpful by letting me know when we need more cream or things they use when they come to see him. I have spoken with my brother myself about how happy he is with the carers that come and he is also happy with them.

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Review from Peter D (Husband of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly efficient and timely care for my wife, who suffers from mixed dementia.
Four times a day, she is visited, and her needs are seen to by the Passion Healthcare Team.
She is always treated with respect and in good humour, even though, at times, she can be difficult.
True, caring attitude at
all times.

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Review from Jimmy S (Nephew of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers for my uncle do an excellent job. They make sure he's fully washed and provide him with meals, coffee and water at the side of his bed. They wash his clothes and change his bedding, and they are really nice people to get on with and talk to plus, if they notice anything he needs, they phone
me to let me know. He feels comfortable with these carers as they talk to him, which is great. Thank you.

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Review from T R (Son of Client) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad has been receiving care from these people for a few months now.
Every time they come out they don't clean his house, they put the washer on with no soap powder in, and they make my dad, who is very ill, sandwiches with no butter on.
They broke his dryer which was really expensive. When I go
visit my dad I have to clean up every time, even though these carers go out about 5 times daily the house is absolutely disgusting. I would never recommend using this company to care for loved ones. It seems like they just come and go as quick as they can even if my dad is left uncomfortable. After ringing the Manager today about my brother's belongings being damaged he said we can care for your dad no more because I asked them about the stuff that was always vanishing or ending up broken. Very poor.

Reply from Ben Muswe, Manager at Passion Home Care Huddersfield

Thank you for your feedback. We aim to provide the best care for your dad given the following. 1. No washing powder and other resources. We bought them with our money. 2. The client shouting, name calling carers regularly. The client was assessed for 24 hours, taken to 2 care homes, and was discharged due to challenging behaviour. 3. Client asking carers to prepare meals when there is nothing to use. Carers collected food parcels from food banks. 4. Client unsafely self-discharged with no aftercare plan, we did our best to make him safe at home. 5. Sons cooking their meals between calls and not washing, leaving this to carers. 6. You complained of missing your pack of tobacco, we offered to pay, and you declined. Recently your brother said he left his teeth braces in your dad's room, later found them crushed. I promised to investigate and come back to him the same day. A few minutes later you rang me demanding payment of £90 and I said I wanted to talk to the carers first.


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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Passion Home Care Huddersfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Passion Home Care Huddersfield is calculated as follows: ( (56 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 66 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Passion Home Care Huddersfield is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Passion Home Care Huddersfield

What Type of Services does Passion Home Care Huddersfield offer?

Passion Home Care Huddersfield offers Home Care.

How many Carers does Passion Home Care Huddersfield employ?

Passion Home Care Huddersfield employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Passion Home Care Huddersfield to verify any information. View our terms and conditions. Passion Home Care Huddersfield has a Basic Service – more info.