Hever Care

C/O 2 Turnbull Place, Riding Lane, Hildenborough, Tonbridge TN11 9LN
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9.2 4 Reviews
  • Hever Care, Tonbridge
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Care Provided by Hever Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Hever Care Ltd
  • Person in charge
  • Jack Wise (Registered Manager)

Funding & Fees Guide for Hever Care

  • Prices

  • Care starting at £23 per hour.
Are you the Owner/Manager of Hever Care? View your Advertising Options

Hever Care Reviews (4)

9.2

Hever Care has a Review Score of 9.2 (9.167) out of 10, based on 4 reviews in the last 2 years. Over all time Hever Care has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
1
1
4
0

Review from Kevin F (Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't know what I would do without the carers. After having a stroke, life changed completely for me and I was only 50 at the time! I have help with a bath in the mornings and they always make sure I have my medication. More recently we have been able to get out much more into town which is great
for me and back to the park. I use a wheelchair because walking is really difficult but we always manage just fine. They always arrive when they say they will, helpful always have a laugh as well. If anyone is looking for home care I couldn't recommend them highly enough.

Reply from Jack Wise, Director / Registered Manager at Hever Care

Kevin thank you ever so much for your kind review - we're so pleased that we're making a difference and that you are happy. It's such a joy to support you and I know all the team think highly of your sense of humour.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Louise H (Daughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad to have found Hever Care, their support has proved outstanding - way ahead of previous companies I have worked with.
We use their 24 hour live-in care service at weekends and holidays to care for my elderly mother who lives with Mixed Dementia.
The carers themselves are caring and attentive,
knowing when Mum needs help and when she needs space to herself. I find them to be reliable and trustworthy and leave feeling confident Mum is in safe hands.
The direct company support for scheduling visits, admin and day to day questions is excellent - friendly, open, honest and above all realistic.
All in all the support they provide and the way they deliver it is invaluable to us. I wouldn’t hesitate to recommend them.

Reply from Jack Wise, Director / Registered Manager at Hever Care

Thank you so much for your kind review - we’re overwhelmed with your comments and we’re so happy that your experience has been good, though we don’t intend on resting on our laurels. It’s such a pleasure to be able to support you both.


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Review from R O (Son-in-law of Client) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very quick to set up in live-in care. Experienced team, very stable. Providing great choice. Management stays involved, always contactable and reacts quickly.

Reply from Jack Wise, Director / Registered Manager at Hever Care

We're delighted to hear that our team has had a positive impact. Thank you for sharing your kind words and we look forward to continuing to support you.


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Management

Treated with Dignity

Value for Money

Review from J M (Client) assisted by family/friend published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a client with severe quadriplegic cerebral palsy, I have been really impressed with the service and care I receive from Hever Care. I have been 100% satisfied with the care I have received. The carers have been excellent in every way, giving the best quality of care and exceeding any care received
from previous care agencies. I would whole heartedly recommend them to others.

Reply from Jack Wise, Director / Registered Manager at Hever Care

Thank you so much for your kind words. We're thrilled to hear that your experience with us is a positive one. We hope to have the pleasure of continuing to support you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.2 (9.167)

Overview of Review Score

The Review Score of 9.2 (9.167) out of 10 for Hever Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Hever Care is calculated as follows: ( (22 Excellents x 5) + (2 Goods x 4) ) ÷ 24 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hever Care is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Hever Care

What Type of Services does Hever Care offer?

Hever Care offers Home Care.

How many Carers does Hever Care employ?

Hever Care employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hever Care to verify any information. View our terms and conditions. Hever Care has a Basic Service – more info.