Palm2Palm Home Care

594 Green Lanes, Palmers Green, London N13 5RY
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10 16 Reviews
  • Palm2Palm Home Care, London
Palm2Palm is a family run care agency, which delivers high quality care for individuals who wish to stay in their own homes.

They believe continuity of care is necessary to build a strong relationship between yourself and the carer. Palm2Palm’s carers are fully trained, competent and confident in the care they deliver.

Their carers promote independence and understand the importance of person centred care.

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Care Provided by Palm2Palm Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Oya Onbasi (Manager)

Palm2Palm Home Care Reviews (16)

10

Palm2Palm Home Care has a Review Score of 10 (10.000) out of 10, based on 13 reviews in the last 2 years. Over all time Palm2Palm Home Care has 16 reviews.

Overall Experience

  • 14
  • 1
  • 1
  • 0
  • 0

Date Published

16
1
1
13
3

Review from J B (Son of Client) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have worked in social care for many years so have first-hand experience of the quality of care and what that looks like. I have to say on behalf of Mum, myself, and my brother Mum's care cannot be faltered in any way. From the initial assessment of needs meeting to the very last day of support for
Mum. 10/10!
Going the extra mile cannot always be afforded care providers and individuals but most definitely can be used as a way of positive feedback in our experience.
Being on the end of the telephone day and night was such a comfort giving us peace of mind and a friendly empathetic ear when needed. Second to none.
You should be very proud of the way you and the staff have conducted themselves as they are a credit not only to the company but the care sector.
Many many thanks.

Reply from Oya Onbasi, Manager at Palm2Palm Home Care

Thank you for your kind comment, I will pass this message to the carers.


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Review from Y K (Daughter of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To anyone needing home care, Palm2Palm is the company to use. I have had help for my mother in the past but nothing compares to the lovely friendly carers, who always greet Mum with a great big smile. They are gentle, attentive, reliable and very professional. They also take the time to listen
encourage
and compliment her, which she loves. Nothing is too much for them. I’d like to say a big thank you to every member of the team, and keep up the good work! 10/10.

Reply from Oya Onbasi, Manager at Palm2Palm Home Care

Thank you for your kind comment, I will pass this message to the carers.


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Review from D T (Daughter of Client) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's life has dramatically improved since her carer came to her house. The carer treats my mother delicately and with compassionate care. She has transformed my mother's quality of life. She is patient, understanding, and ensures my mother's needs are met with dignity and care. The carer's attention
never waivers and her attention to detail is always 100%. My mother describes her carer as an angel that she has been blessed with.

Reply from Oya Onbasi, Manager at Palm2Palm Home Care

Thank you for taking time out of your day to leave a review. I will pass your kind message to the carer.


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Review from Sharon J (Daughter of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say I am very happy and so is my brother who lives with my mum with the quality of care my mum receives, my mum can be very challenging at times and the staff always remain both friendly and professional and do provide an excellent service and I know my mum is being looked after and
treated with respect from the care staff at all times which gives us peace of mind.

Reply from Oya Onbasi, Manager at Palm2Palm Home Care

Thank you for taking time out of your day to leave us a review, I will pass this on to the carers.


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Review from K K (Son of Client) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend the company, service and individuals enough. To a person all without exception who are all caring, thoughtful and courteous. Nothing was too much trouble. You won’t be disappointed!

Reply from Oya Onbasi, Manager at Palm2Palm Home Care

Thank you for sharing your experience with Palm2Palm.


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Review from Demetra C (Daughter of Client) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Palm2Palm is an exceptional company and provides exceptional services in caring. The carers/staff are fantastic and go beyond their duties to make their client feel special, and helpful to the family too. My mother was under their care for almost two years and we wouldn't have it otherwise. They give
excellent service and support. Unfortunately, I lost my mother in December 2023 but having a father who will need caring too in the near future we will not hesitate to use Palm2Palm again. All we can say is a big thank you to them. They made my mum's difficult life feel easy. She always looked forward to seeing the carers - they were her friends and shared any problems that she had in her dementia mind. She was treated like a queen.
As for me, I was at ease knowing that mum was cared exceptionally well and I did not have to be with her at all times during the day which has given me the freedom to work and carry on with other daily chores. A big thank you from me.

Reply from Oya Onbasi, Manager at Palm2Palm Home Care

Thank you for taking time to leave such a kind review, I will leave your message to the carer.


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Review from S R (Daughter of Client) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service provided to my father. He is making excellent progress and it is so reassuring to see him happy and comfortable with the carers. I would definitely recommend their services to my friends and family.

Reply from Oya Onbasi, Manager at Palm2Palm Home Care

Thank you for taking time to leave a review about our services. I will pass your review to the carers.


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Review from I S (Daughter of Client) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and support provided by Palm2Palm. The carers providing care for my mum are exceptional. In addition to their professionalism, they are kind, and thoughtful and go above and beyond their duties.
The service provided from the point of assessment to the care provided has been exemplary.
The relief to know that my mum is in safe hands cannot be measured, especially for what has been a difficult and challenging time, caring for mum and navigating additional support for her.
One of my jobs whilst working in local government, was to approve domiciliary agencies, Palm2Palm are of an extremely high quality and standard, which sadly is rare.
Cannot praise and thank this agency enough.

Reply from Oya Onbasi, Manager at Palm2Palm Home Care

Thank you so much for taking time to give us a review. I will relay this back to the carers.


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Review from Sophianos M (Son of Client) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers always considerate to my mum. Am very pleased with the service provided. Always courteous.

Reply from Oya Onbasi, Manager at Palm2Palm Home Care

Thank you very much for your review and for your kind words. I will share your feedback with the team.


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Review from K K (Son of Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Palm2Palm very receptive to my mum's needs and provided a carer who clearly enjoys her job of caring and helping those who need care and attention. My mum's carer was very proactive in attending to her by asking what her needs were for the day and making the effort to converse with her the entire
session. Palm2Palm are a professional company with a plethora of choices where some companies fall short of caring. I would absolutely recommend this company if you’re searching for care for a loved one.

Reply from Oya Onbasi, Manager at Palm2Palm Home Care

We really appreciate the positive feedback. Thank you.


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Review from Sheila P (Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the carers. They make a good connection with the service user and I feel that they are doing an excellent job.

Reply from Oya Onbasi, Manager at Palm2Palm Home Care

Thank you for your kind words, I will pass these onto the carers.


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Review from P W (Daughter of Client) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cares and management are very polite ad understanding.

Reply from Oya Onbasi, Manager at Palm2Palm Home Care

We thank you so much for your review and kind words.


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Review from G G (Client) assisted by family/friend published on 31 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I've been getting, can't thank the team enough. They are very accommodating. Can't recommend this company enough. Very pleased with Palm2Palm.

Reply from Oya Onbasi, Manager at Palm2Palm Home Care

Thank you very much for your review. We are pleased to hear you are happy with our services, I will pass this on to the carers.


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Review from Shefika S (Daughter of Client) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Me and my mother are very glad to have met Palm2Palm and my mother gets the care she required, also she is very happy and feels better feeling clean.
Thank you all.

Reply from Oya Onbasi, Manager at Palm2Palm Home Care

Thank you for your review and kind words. I will pass your review on to the carers.


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Review from S C (Wife of Client) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I'm satisfied with the carers. I'd like to carry on with this agency.

Reply from Oya Onbasi, Manager at Palm2Palm Home Care

Thank you for your review. I will pass your review on to the carers.


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Review from Yasemin S (Wife of Client) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the carers.

Reply from Oya Onbasi, Manager at Palm2Palm Home Care

Thank you for your review. I will pass your review on to the carers.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Palm2Palm Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Palm2Palm Home Care is calculated as follows: ( (78 Excellents x 5) ) ÷ 78 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Palm2Palm Home Care is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Palm2Palm Home Care

What Type of Services does Palm2Palm Home Care offer?

Palm2Palm Home Care offers Home Care.

How many Carers does Palm2Palm Home Care employ?

Palm2Palm Home Care employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Palm2Palm Home Care to verify any information. View our terms and conditions. Palm2Palm Home Care has an Enhanced Service – more info.