1-2-1 Live In Care

Unit G11 Beech Business Park, Bristol Road, Bridgwater TA6 4FF
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9.6 13 Reviews
  • 1-2-1 Live In Care, Bridgwater
Specialists in live in care services, 1-2-1 Live In Care offers round the clock support for people looking for consistent help in their own home.

With a team of experienced and compassionate care providers, they work in collaboration with every client to create a care plan specifically catered around their individual needs and requirements. This is completely flexible too, allowing the team to identify and respond to care needs as they change over time.

As well as having the skills and training to provide high quality care, the team are also kind and understanding and focus on respect and dignity for their clients.

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Care Provided by 1-2-1 Live In Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • 1-2-1 Live In care Ltd
  • Person in charge
  • Claire Woods (Manager)
  • Admission Criteria
    • Not registered to work with Learning Disabilities.

Funding & Fees Guide for 1-2-1 Live In Care

  • Prices

  • Fees:
    Starting from £1050 for Companionship Care
    Starting from £1100 for Personal Care
    Starting from £1200 for Complex Care

  • All of the prices are 'starting from' to give a guide, however an agreed price will be given once the free assessment has been completed and the team have looked at the care needs required.

1-2-1 Live In Care Reviews (13)

9.6

1-2-1 Live In Care has a Review Score of 9.6 (9.572) out of 10, based on 6 reviews in the last 2 years. Over all time 1-2-1 Live In Care has 13 reviews.

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Review from Sarah H (Daughter of Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

1-2-1 Live In Care literally saved us. Like a lot of families we had struggled along, trying to care for mum and manage our own lives at the same time, until it all became too much. We were matched with a carer and it has changed everything. Mum is so well looked after, physically and emotionally, and
having that peace of mind is everything. There is frequent communication between management, carer and family, so we are all kept up to date with mum's condition. I would highly recommend 1-2-1 to any friends/family who find themselves in the same situation.

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Review from Peter S (Son of Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have excellent care from our live in carers from 1-2-1 Live in Care.
We have found the live in carers very good at their job looking after our parents with their complex care needs.
We always have known they were in safe hands.
I can highly recommend 1-2-1 Live in Care

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Review from Julie B (Daughter of Client) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent management in 1-2-1 Live In Care; always available. Very caring company of managers and carers. Any issues are immediately dealt with. Any advice required is given straight away; very helpful managers.

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Review from Donna B (Daughter of Client) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father receives excellent care, he is treated with respect and dignity as we all are. The carer makes time to chat to him and makes sure that food is prepared to his liking... We feel supported and comfortable knowing that Dad is safe and well looked after and we can concentrate on just visiting
now which is lovely. Communication is excellent and requests responded to in a timely manner. This is our first experience of live-in care and we won't be looking for anyone else now.

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Review from F H (Daughter of Client) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

1-2-1 have provided an excellent experience for our family. Our mother needs full time care and 1-2-1 have given her the care she needs to enable us to carry on with our busy lives and work without having to worry that mum isn't being fed and cared for the way we would do.

Reply from Claire Woods, Manager at 1-2-1 Live In Care

Thank you for your lovely words we really appreciate your feedback. It is a pleasure to work with you all.


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Review from S F (Daughter-in-law of Client) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start 1-2-1 Live In Care were in constant touch. They assessed the needs of my father-in-law and also those of the family. They took into account his personality and interests, finding him the perfect match in a carer. There is a personal touch with communication and support, someone is always
on hand to answer any questions or concerns. The live-in carer has been extremely kind, patient and respectful living in the family home.

Reply from Claire Woods, Manager at 1-2-1 Live In Care

Thank you for your kind words; we really appreciate it. We are so pleased to have found the right carer that fits within the whole family set up.


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Review from K P (Cousin of Client) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning, I emphasised the need for practical day-to-day care provisions to work well, independently of my sister and I. To date, they have been proactive, efficient and transparent, whilst welcoming collaborative engagement with us to the benefit of our cousins.
Timely assistance with personal
matters is provided respectfully and efficiently to my relatives, whilst maintaining their dignity through engagement and consent. They are encouraged to be as independent as possible, within what is medically safe.
To enrich their lives, one staff member asked for a traditional local delicacy recipe and made it for them. This demonstrated to me a real willingness to go the extra mile and give my cousins a great personalised experience. This has been further displayed over the festive period.
In summary, representatives of 1-2-1 Live In Care have provided my relatives with efficient and dignified care for their personal needs, whilst proactively seeking opportunities to enrich their lives.

Reply from Claire Woods, Registered Manager at 1-2-1 Live In Care

Thank you for your lovely review. We've worked hard as a team to help the transition from hospital to home.


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Review from G D (Son of Client) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

1-2-1 Live In Care is a central and essential part of our mother's support package. The company was brought into quite a tricky and complex situation. They were very thorough in their need analysis and communicated very well with the immediate family, other agencies, GPs etc. The ongoing standard of
live-in care has been excellent.

Reply from Claire Woods, Registered Manager at 1-2-1 Live In Care

Thank you for your kind words. We've communicated well together.


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Review from Julia R (Daughter of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received great care for my mum with 1-2-1 Live In Care. Their communications with me as the main client on behalf of my mum is good. The company ask for my requirements for a carer, with regard to personality, and technical ability regarding ordering via online shopping and my mum's needs are
assessed by the company and are matched to a carer. I am informed of the carer's profile and if I am happy for the placement to go ahead.
1-2-1 Live-In Care is keen for any feedback I can give on their carers and the way they work, which is great. This gives me the opportunity to ensure I am part of any review process and this gives me confidence that my opinion matters which is important. I feel I am listened to and responded to in a timely manner, via email or phone.
1-2-1 Live In Care have emergency cover if required for any reason, so I am confident that Mum will be taken care of with a maximum timeline of one and half hours to get a carer in place.

Reply from Claire Woods, Registered Manager at 1-2-1 Live In Care

Thank you for your kind words. We as a team are open to feedback and suggestions. We value your opinion.


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Review from Simon P (Son of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives from 1-2-1 Live In care, both from the live-in carer and the head office staff, is consistently excellent.
My mother's carer is now more like a best friend than a carer. She works tirelessly to ensure that Mum is well fed, has her personal cleanliness looked after, has a
lovely clean and tidy house to enjoy and any medical issues are sorted out immediately. I really wouldn't want anyone else looking after Mum.
As my mother has dementia as well as mobility issues, she can get confused at times and not know where she is; the carer is incredibly patient and reassuring to make sure that Mum can calm down and stop worrying.
The staff at their head office are always available, helpful and cheerful. Nothing is too much trouble for them and they have helped me with problems at very little notice.
I would recommend 1-2-1 Live In Care Ltd to anyone looking for 24-hour care for a loved one.

Reply from Claire Woods, Registered Manager at 1-2-1 Live In Care

Thank you for your lovely words, we have passed on your comments to the carer. We also really appreciated your lovely email about the relief carer at Christmas.


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Review from Andrew H (Son of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic and bespoke support provided since we came over to 1-2-1 Live In Care. Much better than any other provision we have experienced for many years. Care is tailored to my parents' needs, perfectly.

Reply from Claire Woods, Registered Manager at 1-2-1 Live In Care

Thank you for your lovely words. We are really pleased we found the right carer that fulfilled the needs of both.


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Review from Ian R (Friend of Client) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

1-2-1 are organised, efficient, caring and have attention to detail. They understand the issues, whatever they are. For the record, I never use five stars as improvements can always be made. They have given me confidence in this situation of dealing with dementia. I now know my friend is protected from
herself and society.

Reply from Claire Woods, Manager at 1-2-1 Live In Care

Thank you for your kind words. We agree there is always room for improvement, we are open to any suggestions.


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Review from Jane K (Daughter of Client) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The live-in carer communicates with me if Mum is ill or needs the doctor. We discuss Mum's dementia behaviour and put our heads together about what Mum might need or want. I feel informed on a weekly/ daily basis about how Mum is. The agency manager has taken our concerns seriously and has been supportive
of us, dealing with a complex family dynamic. We feel at the centre of a team caring for Mum: family, social services, the care company and the GP. The live-in carer is conscientious, kind and seems to genuinely enjoy her job. Mum is well-fed and cared for. She is receiving gold standard, one-to-one care.

Reply from Claire Woods, Registered Manager at 1-2-1 Live In Care

Thank you for your kind words. We do try very hard to work as a collective team.


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Current Review Score: 9.6 (9.572)

Overview of Review Score

The Review Score of 9.6 (9.572) out of 10 for 1-2-1 Live In Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for 1-2-1 Live In Care is calculated as follows: ( (35 Excellents x 5) + (1 Goods x 4) ) ÷ 36 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for 1-2-1 Live In Care is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Claire

Claire Woods

Job Title: Nominated Individual & Registered Manager

Joined: 1994

Claire started her social care journey in Children's services and has also worked in Mental Health. In October 2010 Claire worked as a Live Care Registered Manager for another private care company where she stayed for 11 years before 1-2-1 Live In Care was formed in April 2022, Claire is also one of the owners/ directors of the company.


When Claire is not working she is an avid dog walker. She is also interested in the home interior as well as travelling and jetting off on holiday.


Claire achieved her level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services in 2016.


Rhiannon

Rhiannon Pearce

Job Title: Assistant Live In Care Manager

Joined: 2012

Rhiannon is the Assistant Manager for 1-2-1 Live In Care, she also is part owner/ director. Rhiannon has worked in Health and Social Care since 2012, starting in Domiciliary Care when she was at university. She then moved into Live In Care in 2016 and feels that Live In Care ensures that more people can remain in their own homes.


Rhiannon enjoys spending time to rewind when she is not at work; going on long dog walks across the Somerset countryside.


Frequently Asked Questions about 1-2-1 Live In Care

What Type of Services does 1-2-1 Live In Care offer?

1-2-1 Live In Care offers Home Care.

How many Carers does 1-2-1 Live In Care employ?

1-2-1 Live In Care employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact 1-2-1 Live In Care to verify any information. View our terms and conditions. 1-2-1 Live In Care has a Premium Service – more info.