Reliable Community Care Services Ltd

Unit 2, The Beechwood Centre, 40 Lower Gravel Road, Bromley BR2 8GP
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9.5 9 Reviews
  • Reliable Community Care Services Ltd, Bromley
Based in Bromley, Reliable Community Care Services specialises in dementia care and offers a range of home care services to support people in the community to continue living in their own homes.

With an experienced team of care professionals, their services are reliable, flexible and completely person centred. They understand that people have differing needs that may change over time, and so they carefully design a bespoke care plan for each person they work with, factoring in their health and wellbeing needs, as well as any other support they are looking for. Services can include housekeeping, personal care, companionship, dementia care, emergency care, palliative care, respite care and live in care.

Offering as little or as much support as is required, the team are on hand to empower people to maintain their quality of life, make informed care choices and retain their independence.

Care Provided by Reliable Community Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Reliable Community Care Services Ltd
  • Person in charge
  • Angella Jones (Manager)

Funding & Fees Guide for Reliable Community Care Services Ltd

  • Prices
  • Weekdays- Monday-Friday
    £24.60 per hour
    £18.50 per 30 minutes
    £21.40 -45 minutes


    Weekends Saturday-Sunday £26.50 per hour
    45 minutes £22.50
    30 minutes£ 19.50
    Live-in-care £1,500 per week
    Domestic care £ 24.60 per hour
    Bank holiday £24.60 X 2= £ 49.00 per hour


  • The cost of fees depends on the level of care required.
    Visits of longer than one hour will be charged at the hourly rate. Our fees for bank holidays remain the same in accordance with our terms and conditions.


Reliable Community Care Services Ltd Reviews (9)

9.5

Reliable Community Care Services Ltd has a Review Score of 9.5 (9.533) out of 10, based on 7 reviews in the last 2 years. Over all time Reliable Community Care Services Ltd has 9 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

We have recently changed service provider to Reliable Community Care, and are very happy and encouraged by what my grandmother has experienced so far.
The individual care professionals are wonderful. They are punctual, attentive and have made my grandmother’s care something she enjoys.
At this stage,
I would highly recommend them especially as it pertains to clients with dementia.
The level of care, knowledge and understanding has been exemplary.
Thank you so much to the whole team - you are remarkable.

Reply from Angella Jones, Registered Manager at Reliable Community Care Services Ltd

Thank you so much for the great feedback; this will help us to continue to deliver the service to the service users' standards and more. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this company enough. The owners and the carers took wonderful care of my very elderly mother who was bed-bound with advanced dementia and skin cancer. They were prompt, respectful and incredibly kind to both her and me. My mother passed away 3 weeks ago and the 4 carers who looked
after her will be attending both her funeral and her wake. This kindness has blown me away. I had previously used another agency who were absolutely appalling and extremely expensive. Reliable Care are reasonably priced and go above and beyond to ensure that your loved one is extremely well looked after.

Reply from Angella Jones, Registered Manager at Reliable Community Care Services Ltd

Thank you for your response and such a good review, we aim to keep all our clients happy by doing our job in a respectful and dignified way. Your feedback is very helpful to us. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Reliable by name reliable by nature!
Always willing to accommodate any changes to care package at the last minute.
Manager is very approachable, caring and supportive of client and family needs.
Would recommend Reliable Care to anyone looking for a friendly, professional care provider.

Reply from Angella Jones, Registered Manager at Reliable Community Care Services Ltd

Thank you for such a wonderful review, we will continue to ensure that our clients and family get the best care and support needed, your feedback is important to us. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful and supportive to all involved family, other carers etc. Knowledge in every aspect of health and care required and given to a high standard. Occasionally we need extra carers at very short notice and they arrive on the doorstep, fulfilling our needs. We have used 'Reliable Care' for
the last three months and continue to do so without hesitation. Thank you kindly to all involved with deep gratitude.

Reply from Angella Jones, Registered Manager at Reliable Community Care Services Ltd

Thank you for such wonderful feedback, we will continue to ensure that our clients and family get the best care and support needed, your feedback is important to us, thank you.


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Overall Experience  Overall Experience 4.0 out of 5

Always a good team and happy to cooperate with the main carer.
Will also do extra work if asked and even came during the cold winter months.
Client has dementia and sometimes unpredictable.
Carers accounted for that and handled it well.

Reply from Angella Jones, Registered Manager at Reliable Community Care Services Ltd

Thank you for such wonderful feedback, we will continue to ensure that our clients and family get the best care and support needed, your feedback is important to us. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

In describing my experience, I would say it was carried out in a humane way, with kindness and compassion.

Reply from Angella Jones, Registered Manager at Reliable Community Care Services Ltd

Thank you so much for your kind words, we really appreciate it. All your feedback matters to us, thank you.


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Overall Experience  Overall Experience 5.0 out of 5

My mother now has a live carer provided by Reliable Community Care Services Ltd. After a shaky start, the company have found 2 wonderful ladies who are kind and caring to Mum. Mum has dementia and the owner specialises in care for people with dementia. We, the family are very pleased with the company
and feel that having 2 carers looking after Mum is very appropriate. One carer would be too much. Thank you Reliable Community Care for all that you are doing for Mum.

Reply from Angella Jones, Registered Manager at Reliable Community Care Services Ltd

Thank you so much for your feedback, it means a lot we can learn from them.


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Overall Experience  Overall Experience 5.0 out of 5

The lady that manages my mother's care on a Saturday on behalf of Reliable Community Care Services is a professional but is caring and understanding for my mother's needs. Especially as she has dementia. This is also relayed in how she deals with the family.
If she has any concerns regarding my mother's
continuing medication, overall demeanour she will let me know immediately. She has built up a professional, respectful, caring relationship with my mum which makes difficult times easier.

Reply from Angella Jones, Registered Manager at Reliable Community Care Services Ltd

Thanks so much for your kind words, we really appreciate your feedback and we will continue working in an inclusive way to meet the requirements of our clients and their families.


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Overall Experience  Overall Experience 5.0 out of 5

Carer arrives promptly at 08:00 each weekday morning. Exchange a cheerful greeting. Gets me out of bed on to commode chair and transports me to the bathroom. Leaves over the toilet and then I summons her for washing all over and she applies apple moisturising cream. Then takes me into the lounge and
dresses me and then presents me at the dining table for breakfast. At all times we exchange cheerful banter.

Reply from Angella Jones, Registered Manager at Reliable Community Care Services Ltd

Thank you for leaving us such an excellent review, we are thrilled that you are happy with the service we provided. Our service users' satisfaction is our priority. We at Reliable Community Care Services will continue with the care and support of our service users treating them with dignity and respecting their wishes.


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Current Review Score: 9.5 (9.533)

Overview of Review Score

The Review Score of 9.5 (9.533) out of 10 for Reliable Community Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Reliable Community Care Services Ltd is calculated as follows: ( (35 Excellents x 5) + (7 Goods x 4) ) ÷ 42 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Reliable Community Care Services Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (7)

Angella

Angella Jones

Job Title: Registered Manager

Joined: 2020

I have over 20 years of experience in the adult social care sector working in both private homes and working for agencies within the sector, and also in different roles within domiciliary care in care homes. I have a natural passion for looking after people, from completing and
helping with personal care medication prompting and in some cases living with the clients.


I have also worked as a senior carer supervising and shadowing new staff. I was also in charge of dignity and respect and was awarded Carer of the Year in 2015. I attended a course and was trained at Saint Christopher's Hospice in end-of-life care (Palliative care). I have also attended a course and was trained in pressure sore care at Dulwich Hospital.


I have attained Level 2 and 3 Diploma and a Level 3 Train the Trainer in Health and Social Care. The knowledge I have gained has helped me to be more aware of
safeguarding, good practices, confidentiality, and the promotion, and implementation of these policies and procedures in a health and social care setting, and to help with the enabling rights and choices of individuals with dementia and other disabilities. I also have an upper
second-class Honours Degree from the University of Plymouth in Management. My degree has given me the skills and knowledge in time management and the ability to prioritize workloads and complete tasks in a timely and efficient manner. I have also learnt Leadership able to lead and direct new staff about the tasks at hand Team Player works well as a member of a team I am, therefore, looking to enhance my knowledge and experience in Health and Social Care in a Managerial role, where I can help to inspire change.


I have developed particularly good management skills and the ability to resolve challenges. I can offer guidance and support to those less experienced. I am a good leader and have a strong sense of commitment. I am friendly, caring, and attentive with qualifications and experience in providing professional care to individuals. I strive to provide exceptional service to vulnerable individuals with a professional and good sense of humour while respecting their rights of choice, privacy, and dignity.


Tashan

Tashan Thomas

Job Title: Care Assistant

Joined: 2022

I am a very dedicated care worker and have all my service use at heart, i have been a carer for the past three years, and I could never choose a better carer, i love going to my servicer users as I make a difference in their life, especially when you are the only person they seen for the whole day.


my passion is when I develop a good relationship, with them and their family, and able to communicate well with them.


I am very reliable, hard-working, loving, and patient.
have various training such as moving and handling, Dementia care communication, which are covered in the care certificate, and am currently studying Diploma in Health and social care NVQ 2.


Stephen

Stephen Jones

Job Title: Financial Director

Joined: 2020

While working for myself I have grown in my approach to problem-solving and working on my own initiative and have learnt to forward my aims and to appreciate a job done properly as a job well done.


I have been in the position of Ironmongery manager for the sales office and have been responsible for a team of sales staff and helped set and achieve sales targets and ensured that I had a dedicated, capable, and fully staffed team.


I have used computerized scheduling, sales and estimating systems. This enabled me to control contracts and win orders while working with the internal and external sales teams.


I am highly organized and hardworking and enjoy working in a team or on my own, I have a mature and honest attitude to life and its opportunities, which has allowed me to work up the career ladder starting in a warehouse and progressing to a sales office then estimating team and scheduling department and becoming an external salesman within several companies.


Career Summary


Self-employed part-time: I am working as a Qualified Home Inspector Issuing Home Condition Surveys and Home Condition Reports, I am also a qualified Energy Assessor Issuing Energy Performance Certificates, I also do contract private PAT electrical work and work for the Hexagon Housing Association as an electrical PAT tester also.


Working for Hexagon Housing Association Ltd as a part-time Maintenance man looking aftercare homes and hostels with vulnerable adults, within the London borough of Southwark.


20-2021 - Reliable Community Care Services Ltd
Working as a director for the company


23/11/2005-16/2/2009) - Hexagon Housing Association part-time Maintenance looking after Care Home. (Ongoing)


01/03/198-31/03/2004) - Dorma UK Ltd Door Control Division


01/05/1995-29/02/1998) - General Iron Foundry Co Ltd. (Nicholas and Clarke Group (Ironmongery manager)


02/01/1993-30/04/1995 - (Beaver Architectural Ironmongers Ltd).


01/12/1985-22/12/1992(Thomas Laid Law Southeast Ltd


Training and Qualifications
ABBE in Surveying and Domestic Energy Assessment (DEA).


Diploma in Architectural Ironmongery Trade Exam.
Secondary school EDUCATION.
Exam passes at ‘A’ Level.3 no.
Exam passes at ‘0’ Level.9 no.
Exam passed Level.5 no.
2021 -2021
Reliable Community Care Services Ltd
Level 1 Health & Safety
Level 2 Safeguarding Adults at Risk
Level 1 GDPR Awareness


Maureen

Maureen Solomon

Job Title: Care Manager

Joined: 2023

Highly skilled and enthusiastic care manager with more than 20 years of experience in health and social care. Hardworking and passionate, in my role.


I am a very trustworthy and diligent care manager, I take pride in working to the best of my ability in providing quality care for elderly clients. and all service users Develop, tailored care plans to meet the unique needs of clients and ensure all care plans are personalized
Passionate about providing clients with high-quality care to improve their quality of life. I ensure that the right carer is matched with the right service user, Coordinate staff rosters, and am always on the end of the phone, for all carers and service users whether I am on duty or not.


skills:
- Excellent communication skills, both written and verbal.
- Train the trainer
- Dementia training
- Moving and handling skills
- Level 5 in health and social, achieved through management and technology


Sylvie

Sylvie Zoh

Job Title: Care Assistant

Joined: 2022

I am a helpful and loving care worker and am passant in what I do, i have always been professional and work to the best of my ability i have been working in care for over 2 years now, i love and enjoy my job, I do not see this as a job I see this as a hobby as I enjoy my job so much and looking forward for the next day, I have various training in care, moving and handling, food and hygiene communication skills, Data protection, and many more I have completed my care Certificate and currently working towards my diploma in health and social care NVQ level 2.


Victoria

Victoria Owusuah

Job Title: Care Assistant

Joined: 2023

As a care worker, I work with compassion and empathy, ensuring that the needs of the service users that I work with are met. Offering companionship, and social and emotional support. In my job role, I assist my service users who need help with their mobility, even though I am new to care, I enjoy and love my Job, and looking forward to a life long-lasting career.


Nekishia

Nekishia Taylor

Job Title: Health care Assistant

Joined: 2023

A dedicated and compassionate certified care Assistant with in-depth knowledge of providing Quality care to service users, I am passionate about my role and go to the deep end to help my service users, i am very patient and loving, and always have a smiling face and enjoy seeing my service users happy in whatever I do.


I have achieved high-quality training to meet my service user needs, I am currently working on my care certificate, and looking forward to starting my NVQ in health and social care.


Frequently Asked Questions about Reliable Community Care Services Ltd

What Type of Services does Reliable Community Care Services Ltd offer?

Reliable Community Care Services Ltd offers Home Care.

How many Carers does Reliable Community Care Services Ltd employ?

Reliable Community Care Services Ltd employs 5 carers.