Helping Hands Home Care (Cannock)

Epsom 6 Centrix at Keys, 8 Keys Park Road, Hednesford, Cannock WS12 2HA
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7.8 5 Reviews
  • Helping Hands Home Care (Cannock), Cannock
Helping Hands Home Care (Cannock) delivers home care services across Cannock, Armitage, Chasetown, Croxall, Elmhurst, Four Crosses, Hurley, Tamworth, Two Gates, Wiggington and the surrounding areas.

They have a team of care professionals who are committed to delivering high quality care that encompasses compassion, kindness and respect and is centred on the unique needs of each person they work with. They are able to offer care and support as often or as little as is needed, depending on each person's needs and preferences.

From companionship, help around the house, support with preparing and cooking meals, through to full time, live-in care, the team are there to support people to continue living safely and independently in their own homes.

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Care Provided by Helping Hands Home Care (Cannock)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • Leanne Rogerson (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Cannock)

  • Prices

  • Domiciliary Care From £33.05 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Cannock) Reviews (5)

7.8

Helping Hands Home Care (Cannock) has a Review Score of 7.8 (7.778) out of 10, based on 3 reviews in the last 2 years. Over all time Helping Hands Home Care (Cannock) has 5 reviews.

Overall Experience

  • 3
  • 1
  • 1
  • 0
  • 0

Date Published

5
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2

Review from B C (Client) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with all the carers that have visited me. There are so many things they will help you with.

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Review from J D (Niece of Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have cared for my aunt and uncle for some months now. We are very pleased and happy with the care provided. Staff are friendly and helpful and flag any issues up immediately should we need to address something. Overall, very pleased that we chose to use Helping Hands.

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Review from S T (Daughter of Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When a rota is issued with timings, carers should make every effort to adhere to the times listed. Breakfast at 10.30 am or evening meal at 4.00 pm is not acceptable. when preparing meals please remember, as a general rule, elderly people do not have a huge appetite. Need better communication with the
client before throwing away food and other items.

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Review from Joan H (Daughter of Client) published on 19 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the experience of helping hands staff Cannock to be outstanding. The ease of communication was excellent and the service provided to my mum four times a day was outstanding with carers punctual, polite, personable and lovely with my mum who liked them all very much. The carers went beyond the
call of duty and really showed they cared.

Reply from Claire Maxfield-Parkes, Branch Care Manager at Helping Hands Home Care (Cannock)

Hi Joan,
Thank you ever so much for leaving a fantastic review! I am beyond thrilled to hear how your mum liked our carers and that you found our communication and service to be so excellent. Always happy to help!
Best wishes


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Review from V S (Client) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the service provided. All carers very pleasant and effective.

Reply from Claire Maxfield-Parkes, Branch Care Manager at Helping Hands Home Care (Cannock)

Thank you so much for the five stars and for taking the time to leave us a great review!
Best wishes.


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Treated with Dignity

Value for Money

Current Review Score: 7.8 (7.778)

Overview of Review Score

The Review Score of 7.8 (7.778) out of 10 for Helping Hands Home Care (Cannock) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.278 for Helping Hands Home Care (Cannock) is calculated as follows: ( (11 Excellents x 5) + (2 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 18 Ratings = 4.278

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Cannock) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Claire

Claire Maxfield-Parkes

Job Title: Branch Care Manager

About me


Hello, I'm Claire. I have been working for Helping Hands since September 2019. I started as a carer and have progressed to the branch care manager role.


As a branch care manager, my main role and responsibility are to ensure we provide our service users with high-quality service. To achieve this, I will meet with customers to gain feedback on regular basis, to ensure they are happy with our service, to meet with potential new customers face-to-face and support our wonderful care team to ensure they have regular supervision, appraisals and have the relevant training needed.


I decided to move into the care industry as I wanted to support people to remain independent within their own homes, but also safely. I love listening to people's life stories and taking the time to get to know them. Sometimes, that listening ear makes a big difference.


Within my spare time, I enjoy spending time with my family. We enjoy activities such as walking our family dogs and being creative within the kitchen.


Experience and expertise


I have lived in the Walsall area all my life, and before moving into the care industry, I worked as a bus driver. While working for this company, I also completed a manager's role. I started in the care industry in 2018 and have never looked back. During this time, I have completed the carer role, moving onto office-based roles including care coordinator, before moving into the branch care managers role.


I have undertaken many training courses, including COSHH and leadership training within my previous company. I have also completed my NVQ Level 3 in Adult Social Care and currently working towards my NVQ Level 5 Leadership in Adult Care.


Why I chose Helping Hands


I applied for the position of carer with Helping Hands, as I loved their values and the fact they are all based around kindness, as I feel kindness is a must in this industry. From the very early days within Helping Hands, I knew it was a company where I would love to progress and the company have been very supportive of this.


Within my role as a branch care manager, I hope to support individuals who wish to remain in their own homes as safe as possible. I love to support my team to also be the best they can be and pass on any knowledge I have gained.


As a branch care manager, I love the fact that I get to meet people from all walks of life, listen to their stories and bring a smile to their faces. To me the most important thing is happiness and I will ensure my team and customers are happy.


Frequently Asked Questions about Helping Hands Home Care (Cannock)

What Type of Services does Helping Hands Home Care (Cannock) offer?

Helping Hands Home Care (Cannock) offers Home Care.

How many Carers does Helping Hands Home Care (Cannock) employ?

Helping Hands Home Care (Cannock) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Cannock) to verify any information. View our terms and conditions. Helping Hands Home Care (Cannock) has a Platinum Service – more info.