Sphere Specialist Healthcare Reviews (5)
Sphere Specialist Healthcare has a Review Score of 7.7 (7.655) out of 10, based on 5 reviews in the last 2 years. Over all time Sphere Specialist Healthcare has 5 reviews.
Review from L S (Daughter of Client) published on 28 June 2024
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Overall Experience
1.0 out of 5
Blinds and curtains unopened, bed not made and commode not emptied!
Used the excuse that my mother was too aggressive so they then got funded to send two carers in! The basic things were still not done. They knew the nature of my mother's cognitive impairment
Even when the manager was one of the two carers going in, the basics were still not done.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A H (Client) published on 21 June 2024
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J C (Client) published on 23 May 2024
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Phil C (Son of Client) published on 10 May 2024
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Overall Experience
5.0 out of 5
Sphere has provided me with a consistent team of mainly locally based carers (I live in a rural
The carers are highly proficient, well-trained and friendly, allowing my mother and myself to build professional relationships with them. In addition, the carers allow me a degree of flexibility to carry out activities outside of the home which contributes to my own mental and physical well-being. Knowing my mother is in safe hands, should I be away, is a great comfort.
In short, my experience of the services Sphere provide has been nothing but positive and I would not hesitate to recommend them to others.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from B O (Friend of Client) published on 6 February 2024
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Overall Experience
1.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 7.7 (7.655) out of 10 for Sphere Specialist Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.7 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.655 for Sphere Specialist Healthcare is calculated as follows: ( (17 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 29 Ratings = 3.655
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Sphere Specialist Healthcare is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
