Agincare Oxford (Home Care & Live-in Care)

1st and 2nd Floor Offices, 47 High Street, Witney OX28 6JA
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9.1 5 Reviews
  • Agincare Oxford (Home Care & Live-in Care), Witney
Agincare UK Oxford provides both a reablement service, as well as long term care and support to the elderly and adults with learning disabilities, adults with physical disabilities and adults with mental health conditions.

Compassionate staff strive to give people the dignity and respect they require and help meet clients' wishes.

Home care services include personal care, shopping, social trips, companionship, housework and if required, 24-hour live-in care.

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Care Provided by Agincare Oxford (Home Care & Live-in Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Louise Williams (Registered Manager)

Funding & Fees Guide for Agincare Oxford (Home Care & Live-in Care)

  • Prices

  • We provide both funded and private care options

Agincare Oxford (Home Care & Live-in Care) Reviews (5)

9.1

Agincare Oxford (Home Care & Live-in Care) has a Review Score of 9.1 (9.086) out of 10, based on 5 reviews in the last 2 years. Over all time Agincare Oxford (Home Care & Live-in Care) has 5 reviews.

Overall Experience

  • 2
  • 3
  • 0
  • 0
  • 0

Date Published

5
0
1
5
0

Review from R T (Client) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers varied but 98% excellent, polite, and very caring. Support was appreciated also by my daughter who needed to work rather than look after me on my discharge from the hospital and after the first few weeks, had to leave me on my own at night for 3 evenings a week. She was reassured to know that
the carers would be checking on me, even briefly while she was away. Our manager was always helpful and approachable too. Many thanks all round.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L S (Daughter of Client) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother doesn't like it when the carer is over an hour later. I know this happens because a previous client may be unwell, etc.
Otherwise, a good service. I appreciate getting a phone call if Mum seems unwell.
Many thanks.

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Management

Treated with Dignity

Value for Money

Review from Jack M (Client) assisted by family/friend published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I have found the staff very helpful. Always have a smile when greeting you. I would recommend Agincare Oxford to other people.

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Management

Treated with Dignity

Value for Money

Review from H B (Client) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Your carers were there for me when I needed them - so helpful and always with a smile. Nothing was too much for them - I loved them all and looked forward to them coming.

Reply from Louise Williams, Registered Manager at Agincare Oxford (Home Care & Live-in Care)

Thank you for your very kind words. We are so pleased your experience with Agincare was beneficial to your recovery and we will ensure your kind words are relayed to the care team.


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Management

Treated with Dignity

Value for Money

Review from S C (Client) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers were respectful and knowledgeable with, usually, a positive disposition.
They helped me with what I needed, and I felt we were a team - equally deciding what to do.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.1 (9.086)

Overview of Review Score

The Review Score of 9.1 (9.086) out of 10 for Agincare Oxford (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.586 for Agincare Oxford (Home Care & Live-in Care) is calculated as follows: ( (17 Excellents x 5) + (12 Goods x 4) ) ÷ 29 Ratings = 4.586

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Oxford (Home Care & Live-in Care) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Louise Williams

Job Title: Registered Manager

Joined: 2023

Louise joined the Oxford branch as a Registered Manager in March 2023 and has been working in care for 20 years.


This is Louise's fifth Registered Manager role, previously being a Registered Manager for Complex Care Adults and Children, a dementia unit and domiciliary care at home. Louise began her journey in care 20 years ago, working in a nursing home, then moving on to acute psychiatry, drug and alcohol work and criminal justice services. Louise then moved on to elderly care, where she worked for 10 years before progressing into managerial roles.


Working in care for 20 years has meant Louise has gained many qualifications, including Level 5 in Leadership and Management, NVQ 2&3 in Health and Social Care, and Level 3 in Safeguarding and is currently studying Level 7 in Operations Management.


Outside of work, Louise loves to spend time with her friends and family, as well as her French Bulldog.


Frequently Asked Questions about Agincare Oxford (Home Care & Live-in Care)

What Type of Services does Agincare Oxford (Home Care & Live-in Care) offer?

Agincare Oxford (Home Care & Live-in Care) offers Home Care.

How many Carers does Agincare Oxford (Home Care & Live-in Care) employ?

Agincare Oxford (Home Care & Live-in Care) employs 24 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Oxford (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Oxford (Home Care & Live-in Care) has a Platinum Service – more info.