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Devoted Supported Living (Live-In Care) has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Devoted Supported Living (Live-In Care) has 1 review.
Review from Laura H (Daughter of Client) published on 23 January 2025
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Zanele, Social Media & Marketing at Devoted Supported Living (Live-In Care)
Hi Laura H we are sincerely sorry for the unfavourable experience you had with us. Overall we believe there was miscommunication and we will do better in clarifying very detail of our services and the procedures we follow. With regards to the text message emoji, please pardon us for using it, it was an honest mistake.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 1.0 (1.000) out of 10 for Devoted Supported Living (Live-In Care) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.000 for Devoted Supported Living (Live-In Care) is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Devoted Supported Living (Live-In Care) is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Devoted Supported Living (Live-In Care) to verify any information. View our terms and conditions. Devoted Supported Living (Live-In Care) has a Basic Service – more info.
