Bluebird Care Manchester North & Salford

The Point, 173-175 Cheetham Hill Road, Manchester M8 8LG
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9.9 21 Reviews
  • Bluebird Care Manchester North & Salford, Manchester
Bluebird Care Manchester North & Salford are a family run company that aims to include everyone within that unit that encourages, includes, supports, and celebrates each other, like a true family does.

Starting Bluebird Care Manchester North & Salford was a way of giving back to the community, by leading a team that would provide quality care to the most vulnerable members of the community.

They believe in a “quality over quantity” approach, where no two customers are the same. They strive to deliver the best care through skilled staff and they ensure all customers are treated well, respected, and looked after in their own home.

With honesty, kindness, and compassion, they deliver tailored packages for each customer matching their needs and requirements, which are delivered through the trusted team.

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Care Provided by Bluebird Care Manchester North & Salford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Salma Kauser (Operations Director)

Funding & Fees Guide for Bluebird Care Manchester North & Salford

  • Prices

  • Starting from £20

Bluebird Care Manchester North & Salford Reviews (21)

Total of 21, showing 1-20
9.9

Bluebird Care Manchester North & Salford has a Review Score of 9.9 (9.920) out of 10, based on 19 reviews in the last 2 years. Over all time Bluebird Care Manchester North & Salford has 21 reviews.

Overall Experience

  • 18
  • 3
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Date Published

21
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11
19
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Review from Mark B (Son of Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is my honest opinion that the care my father recieves from the Bluebird staff is somewhat exceptional. All staff I have met are extremely friendly and attentive. There is one member of staff who definitley goes out of her way to ensure my dad is more than comfortable and would go as far as saying
that she sees it more than a job, its like looking after a family member. What a beautiful person.

Reply from Bluebird Care , Team at Bluebird Care Manchester North & Salford

Thank you so much for your kind words and thoughtful feedback. We are truly delighted to hear that your father is receiving exceptional care from our Bluebird staff. It means the world to us that our teams dedication and compassion are making a real difference.We will be sure to pass on your wonderful comments, especially to the staff member who has gone above and beyond. Providing care that feels like family is exactly what we strive for, and your words reaffirm the importance of what we do.


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Review from M B (Son of Client) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has provided an excellent care and support service for my mum during the past twelve months. Both the carers and management staff are dependable, friendly and readily adaptable to the needs of the person being cared for and the family itself. I wouldn't hesitate to recommend their services.

Reply from Bluebird Care Team, Manchester North & Salford at Bluebird Care Manchester North & Salford

Thank you so much for your kind words and thoughtful review. We're thrilled to hear that you've been satisfied with the care and support we've provided for your mum over the past year. Our team works hard to ensure both the person receiving care and their family feel supported and it's wonderful to know that our carers and management have made a positive impact. Your recommendation means a lot to us and we're grateful for the trust you've placed in us. If there's ever anything more we can do for you or your family, please don't hesitate to reach out!


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Review from Fiona K (Friend of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was visiting my friend while the carer came, she was so lovely and very caring towards my friend as well as professional. She was very thorough and I could tell my friend felt at ease with her, she was polite and very patient.

Reply from Bluebird Care, Team at Bluebird Care Manchester North & Salford

Thank you for your lovely review, we have passed your kind words on to the staff member involved. Our team really enjoy working with your friend and we are glad that you feel that they are supporting her well.


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Review from R K (Friend of Client) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring and supportive professional service. I highly recommend Bluebird Home Care. After experiencing many other companies in the area Bluebird delivers a far better service than all of them. My friend doesn’t stop speaking about the staff, it’s made a very positive difference in his life.

Reply from Bluebird Care Team, Bluebird Care Team at Bluebird Care Manchester North & Salford

Thank you for the lovely review. We try our best to support our customers, ensuring they feel comfortable and happy in their own home.


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Review from Howard M (Son of Client) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care carers are attentive to my mum's needs and very patient too. I also appreciate their flexibility; my mum, who has dementia, was recently moved without warning into a care home for assessment, Bluebird communicated with the care home's manager to arrange access to my mum; having been moved
from her own home, my mum is currently unsettled but welcomes the Bluebird carers' visits.

Reply from Bluebird Care Team, Bluebird Care Team at Bluebird Care Manchester North & Salford

Thank you for your review. The team really enjoy working with your mum and spending time with her visiting her favourite places. We were happy to be flexible in working with the home to provide some familiarity and reassurance, during what was an unexpected and difficult time for her. We are pleased that Mum appears to be enjoying her visits and that she is getting some comfort from still being supported by the team to access her favourite places.


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Review from Lis B (Sister-in-law of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to Bluebird Carers for supporting my brother-in-law when he moved to his new flat. My brother-in-law is blind and hard of hearing, the carers and manager were so good at listening to what we told them about how to support him. The carers seemed well-trained and able to use their skills
to support him appropriately. The carers would look for additional things to do if they still had time left in the time allocated. The communication between ourselves and the manager was excellent, they always responded quickly, informed us of carers' concerns, suggested things they could do to support him more. One of the most important things from my point of view is that the managers and staff cared about the client and what they did. My experience and my brother-in-law's is that this is a well-run and excellent care agency. Many, many thank yous.

Reply from Bluebird Care Team at Bluebird Care Manchester North & Salford

Many thanks for the wonderful words. Our staff take pride in delivering the best care.


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Review from John W (Client) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not expected to ever need this service. Retired at 80. Super staff, professional, not mechanical and very human. Very aware of food safety, i.e. sell by dates, mould, smell. Thank you.

Reply from Bluebird Care Team at Bluebird Care Manchester North & Salford

Thank you for the kind words. Our staff really enjoy doing what they do.


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Review from H H (Daughter of Client) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From initial contact through to today, the care provided has been of the highest quality. Dad is pleased with the standard of work and everyone we have been in contact with has been extremely personable, pleasant and professional.
The staff have been quick to contact me if there have been any problems
and also to discuss possible changes that may benefit Dad.

Reply from Bluebird Care Team at Bluebird Care Manchester North & Salford

Thank you for your kind words. We always try our utmost best to deliver the best service to your loved ones.


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Review from Karen B (Daughter of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Bluebird Care after my mum's NHS post-hospital package came to an end last October. I was tempted to stay with the company providing her assistance but am so pleased I decided to switch. Within a couple of days of my initial enquiry, two team members came to visit Mum, armed with flowers and
a card to say hello. The care, compassion and interest in Mum and her life that was displayed during that initial meeting was just heart-melting and this has only continued.
To say that Bluebird goes above and beyond is an understatement! Mum has since had another stint in hospital and the team has been extremely flexible and accommodating during this period, ensuing that they meet all of Mum's needs, putting in extra visits as and when required and even popping in to see her when they are in the area, just to make sure she's ok and smiling. Her 'girls' are more than carers, they are her friends too and she loves them dearly. What more can you ask for?
Thank you, Bluebirds, for everything.

Reply from Bluebird Care Team at Bluebird Care Manchester North & Salford

Thank you for your kind words. Means a lot knowing your loved ones are living happily in their own home.


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Review from S R (Friend of Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have dealt with many carers/companies over the last eight years or so but I can honestly say, Bluebird Care are head and shoulders above the rest! They really care for their clients, they go above and beyond to ensure their clients are well cared for, are enabled to enjoy their lives within the restrictions
they have. Never stop caring, you really are an amazing company. Thank you for everything you're doing for my friend.

Reply from , Bluebird Care Team at Bluebird Care Manchester North & Salford

Thank you for your kind words. We truly appreciate it.


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Review from A H (Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied, no problems. Very good staff and management.

Reply from Bluebird Care Team, Bluebird Care Team at Bluebird Care Manchester North & Salford

Thank you for the lovely review. It's a pleasure working with you.


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Review from Haoian A (Daughter-in-law of Client) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are excellent with Mum. They encourage Mum to interact with activities such as making up shapes, jigsaws and exercise. They speak with Mum and go down memory lane, which helps Mum's memory. Many thanks.

Reply from Bluebird Care Team, Bluebird Care Team at Bluebird Care Manchester North & Salford

Hi Haoian,
Thank you for your feedback, we appreciate it.
We take pride in delivering high-quality care for our customers. We appreciate you feel we do this well, so thank you.


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Review from Isis S (Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to all Bluebird Team. I am grateful for all your support and understanding. You have exceeded my expectations and everyone was so lovely and helpful. All the managers and staff are pleasant and I feel understood and properly cared for. Thank you again to all.

Reply from Tahir Mahmood, Franchise Owner at Bluebird Care Manchester North & Salford

Hi Isis,
Thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their homes and we're glad you feel we do this well!


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Review from M B (Client) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are pleasant and helpful. We get on very well. We have a good understanding. they are always punctual and well-presented. The management team are very supportive and consider my opinions. I feel comfortable and confident in Bluebird Care North and looking forward to the future with them.

Reply from Bluebird Care Team, Bluebird Care Team at Bluebird Care Manchester North & Salford

Thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their homes and we're glad you feel we do this well!


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Review from Ann B (Daughter of Client) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Always on time, which is a big reassurance for me to be able to go to work knowing my mum is up and safe. The staff always have a smile and are brilliant at dealing with my mum. They chat with her and make her laugh. They really do care and can't do enough for me and my family. Thank
you so much, Bluebird.

Reply from Bluebird Care Team, Bluebird Care Team at Bluebird Care Manchester North & Salford

Thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their homes and we're glad you feel we do this well!


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Review from L R (Friend of Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird has recently taken over a care package for my client and so far are proving to be knowledgeable, proactive, responsive to feedback, and they use their own initiative.
I've had great communication from the Registered Manager and am confident in their ability to manage the package effectively.
They have demonstrated that they want to work with us to develop their input so it is the best it can be for our mutual client. They certainly haven't lost interest in customer care as soon as they secured the work, which can so often be the experience elsewhere.
Any teething problems along the way have been addressed quickly, competently and appropriately, and the staff they have provided have so far proven to be of a high quality. I have found them to be flexible and accommodating of requests, as well as communicating useful suggestions of their own.
I would absolutely refer to Bluebird again.

Reply from Tahir Mahmood, Franchise Owner at Bluebird Care Manchester North & Salford

Thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their homes and we're glad you feel we do this well!


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Review from Keith B (Son of Client) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be more satisfied with the service we got from the care people for the 3 weeks we had them. Polite, friendly and most important turned up when they said they would.
Thank you for the service.

Reply from Bluebird Care Team, Bluebird Care Team at Bluebird Care Manchester North & Salford

Thank you for your review. We appreciate your feedback.


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Review from P D (Son of Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives is excellent. The carers are kind and considerate, always punctual, which is a relief to me and my family. We consider ourselves very fortunate to get such a conscientious company working for us.

Reply from Tahir Mahmood, Franchise Owner at Bluebird Care Manchester North & Salford

Thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their homes and we're glad you feel we do this well!


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Review from Katie C (Client) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care are supportive and are client-centred, hence acknowledging and catering to required tasks and requirements. Additionally, staff and management utilise good time management and positive communication, thus there have been no delays in their response to any questions. I would recommend Bluebird
to friends and family.

Reply from Bluebird care team, Franchise Owner at Bluebird Care Manchester North & Salford

Thank you for your review. We appreciate your feedback.


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Review from Juraj C (Client) published on 19 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been with BlueBird care for a couple of months now, their service is really great. They go above and beyond, Blue bird staff is really friendly and flexible which is great as I am a student with a timetable that changes all the time. The management team had been very supportive and accommodating
toward my need like when I had appointments or my uni schedule had changed they were able to change my care calls accordingly on a short notice. All the staff are really happy working for BlueBird and they show this through the calls, by their happy personalities and meaningful conversations, friendly and caring and not just because of the paycheque. I had other companies that were not as punctual letting me down. I am pleased to say that BlueBird is not one of those companies.
As a disabled individual, I would definitely recommend BlueBird care, one of the best companies I have ever used.

Reply from Tahir Mahmood, Digital Marketing Manager at Bluebird Care Manchester North & Salford

Hi Juraj, thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their homes and we're glad you feel we do this well!


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Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Bluebird Care Manchester North & Salford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.920 for Bluebird Care Manchester North & Salford is calculated as follows: ( (104 Excellents x 5) + (9 Goods x 4) ) ÷ 113 Ratings = 4.92

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Manchester North & Salford is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Laura

Laura Nightingale

Job Title: Registered Care Manager

Laura began her career in the care sector in 2004 by moving to Canada and living with people who had Learning Disabilities and Mental Health needs. After enjoying the experience, she continued her career in care upon returning to England.


Laura has experience working with people with a range of needs including those with Learning Disabilities, Mental Health, Acquired Brain Injuries, Dementia, Epilepsy, Diabetes, those at risk of falling and the Elderly.


She is passionate about ensuring that people receive quality care from compassionate staff and will work together with our customers to ensure that your care is personalised to you and that you are treated with dignity and respect.


Laura holds a Level 5 qualification in Leadership and Management and has also obtained her training qualifications to support our philosophy of having well-trained staff teams, who have the skills and knowledge that they need to support people well. Laura assists with developing staff to help them achieve their ambitions and has helped people progress into the sector in a number of managerial and nursing roles.


Frequently Asked Questions about Bluebird Care Manchester North & Salford

What Type of Services does Bluebird Care Manchester North & Salford offer?

Bluebird Care Manchester North & Salford offers Home Care.

How many Carers does Bluebird Care Manchester North & Salford employ?

Bluebird Care Manchester North & Salford employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Manchester North & Salford to verify any information. View our terms and conditions. Bluebird Care Manchester North & Salford has a Platinum Service – more info.