Radfield Home Care Croydon & Sutton

Weatherill House Business Centre, New South Quarter, 23 Whitestone Way, Croydon CR0 4WF
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9.9 13 Reviews
  • Radfield Home Care Croydon & Sutton, Croydon
At Radfield Home Care, each client receives care designed around a bespoke care plan, ensuring all needs are met with precision and respect. Their Care Professionals are dedicated to providing empathetic and dignified care that is always tailored to the individual.

Radfield Home Care Croydon & Sutton proudly serves the Croydon community with outstanding home care services. They offer a full range of services, including dementia care, meal preparation, live-in care, companionship care, and medication assistance.

For anyone looking to understand how Radfield Home Care Croydon & Sutton can support them and their family, they are invited to reach out. Radfield Home Care is always ready to discuss needs and ensure the correct support is provided whenever it is necessary.

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Care Provided by Radfield Home Care Croydon & Sutton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Georgia Mankertz (Manager)

Funding & Fees Guide for Radfield Home Care Croydon & Sutton

  • Prices

  • From £32.95 per hour on weekdays, £34.95 per hour on weekends.

  • Charge prices are tailored to customers, following a care consultation.

Radfield Home Care Croydon & Sutton Reviews (13)

9.9

Radfield Home Care Croydon & Sutton has a Review Score of 9.9 (9.873) out of 10, based on 12 reviews in the last 2 years. Over all time Radfield Home Care Croydon & Sutton has 13 reviews.

Overall Experience

  • 10
  • 3
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Date Published

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Review from Frances O (Client) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Prompt courteous service from management, on the phone, and by email. Easily accessible by phone and email. Reliable. Well-managed service. Helpful carers. Usually prompt arrival, sometimes road conditions or a previous client's needs hindered this; and worked well during time with client.

Reply from Devendra Patel, Director at Radfield Home Care Croydon & Sutton

We're delighted to hear that you found our management team, phone support, and email communication to be courteous and easily accessible. Your feedback regarding potential delays due to road conditions or previous client needs is valuable. We'll continue to work on optimising our scheduling to minimise such occurrences.


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Review from Lydia H (Granddaughter of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I wish the app was easier to use. It would be so nice to get a daily report/update but the app is just unusable. Instead, we have another group and while it's not a daily update, one staff member is really very responsive and another carer is absolutely wonderful. We feel very fortunate to have found
them both after a number of far less successful attempts with previous agencies.

Reply from Devendra Patel, Director at Radfield Home Care Croydon & Sutton

We're truly sorry to hear that your experience with our app has not met your expectations.
We understand the importance of receiving timely updates and reports. While we work on improving the usability of our app, we're glad to hear that you've found value in the support provided by our staff members.
We appreciate your patience and understanding as we continue to enhance our services and address any issues with our app. Your feedback serves as a valuable insight into areas where we can improve, and we're committed to making the necessary changes to better serve you and all our users.


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Review from P H (Client) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From when I contacted the agency and then had a visit from the director and care organiser, I was very impressed with the friendly atmosphere and efficiency of the organisation.
The staff who came were on time, helped me through any problems and treated me with dignity. They gave me tips on the easiest
way to cope with my shower which is in the bath.
I will certainly recommend the agency if asked and thank you to all those who helped me.

Reply from Devendra Patel, Director at Radfield Home Care Croydon & Sutton

Thank you for sharing your positive experience with us! We're thrilled to hear that you were impressed with the friendly atmosphere and efficiency of Radfield. Providing excellent care and support is our top priority, and we're glad our staff were punctual, helpful, and treated you with dignity.
It's wonderful to know that you found the tips for coping with your shower helpful. Your recommendation means a lot to us, and we're grateful for your kind words.
If you ever need assistance in the future, don't hesitate to reach out. Thank you for choosing Radfield Homecare!


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Review from B P (Son of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well-organised and professional care team.
My mother has severe vascular dementia and her needs are ever-changing and Radfield are agile and able to meet this demand with great care and feedback.

Reply from Georgia Mankertz, Registered Care Manager at Radfield Home Care Croydon & Sutton

Thank you very much for your kind review. It's a pleasure to look after your mother and provide the person-centred care she needs. I am glad you find the team professional and organised, we strive to provide an outstanding service to all of our clients.


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Review from Gillian L (Daughter of Client) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the level of care and service provided by Radfield Home Care. They provide that extra special care service which is important to us as a family when looking after our mum.

Reply from Devendra Patel, Director at Radfield Home Care Croydon & Sutton

Thank you so much for your kind words! We're thrilled to hear that you're pleased with the level of care and service provided by Radfield Home Care. Your feedback means a lot to us, and we're honoured to be a trusted choice for your family's needs in caring for your mum.


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Review from Adrian C (Son of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced an appalling level of care for my parents provided by Social Services, I was looking for a small team of people who could offer more. My requirements included having people who could make a connection and build a relationship with my parents, who could help them to continue to be
independent in their home, and who understood how to communicate with them. All of these were found with the team at Radfield. I have been using them for a number of months now, and am very pleased with the outcome.

Reply from Georgia Mankertz, Manager at Radfield Home Care Croydon & Sutton

Thank you for sharing your positive experience with Radfield.
We're glad to hear that we have been able to meet your requirements and provide excellent care for your parents.
Your feedback is greatly appreciated, and we're here to support you and your family.


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Review from Carole L (Daughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are wonderful and our mum loved them all. They were professional, really friendly and treated Mum with so much respect. The app is such a brilliant tool. Would recommend these carers highly! Sadly Mum passed away and the support given was exceptional.

Reply from Georgia Mankertz, Registered Care Manager at Radfield Home Care Croydon & Sutton

Thank you so much for such a kind review. We absolutely loved providing support to your amazing mother and we are so sorry for your loss. Our carers do an amazing job and we are so pleased they are being recognised for their hard work.


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Review from A S (Daughter of Client) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield Home Care provided exceptional care for my mother.
The team was professional, compassionate and attentive to her needs.
I would highly recommend their services.

Reply from Georgia Mankertz, Manager at Radfield Home Care Croydon & Sutton

Thank you so much for your kind words and recommendation!


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Review from Claire W (Daughter of Client) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff treat my mother with care and respect. The manager took the time to find out all about Mum prior to looking after her, including interests, likes, dislikes etc to make her feel comfortable and to enable the carers to have more detailed conversations with her. They keep in touch and the app
is a brilliant way for me to check in when I am at work.

Reply from Devendra Patel, Director at Radfield Home Care Croydon & Sutton

Thank you for the kind words, it was an honour to look after your mother.


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Review from R S (Nephew of Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed with the care provided by Radfield for my aunt.
They were professional and treated her with dignity and provided personalised care.
They have made a positive impact on her. I would definitely recommend their service.

Reply from Georgia Mankertz, Registered Care Manager at Radfield Home Care Croydon & Sutton

Thank you for your review of our services to your aunt. We are proud to be dignity champions and provide personalised care to each individual person we provide care/support to. It's a pleasure to support her. Thank you for choosing Radfield Home Care Croydon & Sutton.


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Review from M K (Granddaughter of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I didn't know what to expect from Radfield Croydon, as my grandmother has not had great care in the past from other companies. However, I am blown away at the level of transparency and communication with the management team, they have been a great support to my grandmother and us as a family. The team
of carers that my grandmother has, have been so caring and thoughtful, nothing has been too much for them. We thank the team so much.

Reply from Georgia Mankertz, Registered Care Manager at Radfield Home Care Croydon & Sutton

Thank you so much for your kind review on your grandmothers experience with Radfield Home Care Croydon & Sutton. We are saddened that your grandmother and family had bad experiences in the past with others but we are so pleased to be able to provide her with person centred care and support!


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Review from P S (Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have always been polite and punctual, respectful of my home and my needs.
Some staff have been new to the world of care, which I believe is not always a bad thing. Their progression, supported by consistent training, has been noticeable and has come along in strides.
Customer service has been
very good and I am confident that my requests or concerns will be listened to and acted upon if needed.

Reply from Georgia Mankertz, Registered Care Manager at Radfield Home Care Croydon & Sutton

Thank you so much for taking the time to write a review. We pride ourselves on ensuring our care professionals attend regular and ongoing training, so we are pleased that this has been noticed by yourself. We are very happy to see that you are confident in our services and that the care professionals always remain polite and respectful of your needs. We are honoured that you have chosen Radfield Home Care to provide your care.


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Review from Alice B (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield Home Care Croydon and Sutton provide my mother with an excellent level of care. The care staff are polite, considerate and hardworking. They are scrupulous in preserving my mother’s dignity and are both respectful and kind towards her. The management team were efficient and helpful when we
were first in contact, looking for a care provider. We have no complaints and would highly recommend Radfield Home Care to anyone.

Reply from Georgia Mankertz, Registered Care Manager at Radfield Home Care Croydon & Sutton

Thank you for taking the time to share your positive experience with Radfield Home Care Croydon and Sutton.
It is heartwarming to hear that your mother is receiving excellent care from the staff who are considerate and hardworking and it's reassuring to know that they are preserving your mother's dignity and treating her with kindness and respect.
We are grateful for your recommendation of Radfield Home Care to others who may be looking for care providers.


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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Radfield Home Care Croydon & Sutton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Radfield Home Care Croydon & Sutton is calculated as follows: ( (62 Excellents x 5) + (9 Goods x 4) ) ÷ 71 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Croydon & Sutton is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

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Meet the Team (1)

Devendra

Devendra Patel

Job Title: Owner / Director

Joined: 2022

Prior to launching Radfield Home Care Croydon, Devendra spent many years working in the hospitality sector. During this time he gained a strong understanding of how to deliver exceptional customer service.


Devendra’s rich background in hospitality has allowed him the opportunity to work with different people from all different walks of life.


“Working in hospitality requires patience and politeness when talking with clients, a ‘client is always right mentality, and a desire to solve problems and issues in a caring and respectful manner. This not only exceeds client expectations but also subtly positions the brand as their preferred choice.”


Through his previous roles, Devendra developed a strong ability to plan ahead, prioritise and multitask. With experience, logically and efficiently tackling problems allows for a calmer approach to stressful situations. His calm approach will be ideal for helping clients receive care as well as managing a team of Care Professionals in the field.


Devendra’s personal experience with organising care for family members has given him the drive to provide a home care service within his local community, where he has worked and lived for over 35 years.


“Having been on a journey with family members who have experienced Alzheimer’s & dementia, I truly understand the issues they face. At times, the lack of appropriate support from various organisations was very frustrating and this has led me to want to provide better support to those that need it most.”


Frequently Asked Questions about Radfield Home Care Croydon & Sutton

What Type of Services does Radfield Home Care Croydon & Sutton offer?

Radfield Home Care Croydon & Sutton offers Home Care.

How many Carers does Radfield Home Care Croydon & Sutton employ?

Radfield Home Care Croydon & Sutton employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Croydon & Sutton to verify any information. View our terms and conditions. Radfield Home Care Croydon & Sutton has a Premium Service – more info.