Pride Community Healthcare

46b Cooden Sea Road, Bexhill-on-Sea TN39 4SL
Submit a Review
9.9 23 Reviews
  • Pride Community Healthcare, Bexhill-on-Sea
Pride Community Healthcare, situated in Bexhill-on-Sea, offers a variety of home care services to support local people to continue living independently from the comfort of their own homes.

Through bespoke care plans, the team at Pride Community Healthcare, offer personalised support to suit each person they work with. This ensures every person receives the care they need, with personal preferences and opinions of loved ones always taken into account. The team recognise that care should support a person's lifestyle and they take time to get to know clients, working with them to help them live a fulfilled life with the peace of mind that they have the support they need.

The team of carers are highly trained and receive ongoing support so they can offer their best to their clients.

Show Pride Community Healthcare on the Map

Care Provided by Pride Community Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Pride Community Healthcare
  • Person in charge
  • Tracy Britcher (Director/Manager)

Funding & Fees Guide for Pride Community Healthcare

  • Prices

  • Our fees start from £28 per hour, with a minimum call of 30 minutes to maintain quality within our services.

Pride Community Healthcare Reviews (23)

Total of 23, showing 1-20
9.9

Pride Community Healthcare has a Review Score of 9.9 (9.925) out of 10, based on 16 reviews in the last 2 years. Over all time Pride Community Healthcare has 23 reviews.

Overall Experience

  • 22
  • 1
  • 0
  • 0
  • 0

Date Published

23
7
11
16
7

Review from D B (Daughter of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pride Community Healthcare was recommended for my mother by our hairdresser. They have been brilliant from the beginning, and are punctual, caring and flexible. The app shows me which carer was present, what they did and the time they spent. As my parents are independent but forgetful, this helps alert
me to items that might need to be bought and medication that is running out. The management is excellent. Communication is prompt and helpful. I feel I can raise any issue and ask for advice. Although my father is not the client, when he collapsed recently, my mother called Pride. The manager came out immediately, called back up, called an ambulance and sorted lunch for my mother as well as pencilling in extra visits should they be needed. It is a relief that my mother has complete confidence in them. Some carers are extra special and go above and beyond what they are paid for. The agency pays a living wage to staff which I feel shows they value staff as well as clients.

Reply from Tracy Britcher, Manager/director at Pride Community Healthcare

Thank you for taking the time to write a review and for your kind words. It is our pleasure to support your parents. I will pass this feedback on to the care team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carolyn S (Daughter of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've always felt that all the staff at Pride Community Healthcare are always kind and caring. Nothing was too much to ask and always went the extra mile to help my parents.
The manager and her team are so easy to chat with, they will also answer your questions you want to ask. A big thank you.

Reply from Tracy Britcher, Manager/Director at Pride Community Healthcare

Thank you for taking the time to write a review for us, it is our pleasure and we are pleased that we have been able to provide the care and support for your parents.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brian T (Husband of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We found the staff from the care provider were punctual and helpful and ready to assist with most care requests. Our carer is worthy of mention although others came a close second. We would recommend the Pride Community Health care.

Reply from Tracy Britcher, Manager/Director at Pride Community Healthcare

Thank you for taking the time to write a review, we are happy to have been able to support and care for your wife.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M P (Son of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After interviewing several local service we settled with Pride Community Healthcare. Although we thought the need for care would be ad hoc initially, PCH were willing to accommodate flexibility from the off set. After the management helped support our father, out of normal service, for some rather panicked
requests from him, we soon created a routine visits with PCH as realised the level of care and interest they had for our father as a new client. Over time our father grew fond of the PCH team members enjoying their support, care and often just their company. Even during hospital stays PCH were available to help with some local logistics when family were away from the area. Ease of contact and fast communication maintained our confidence in the service, which always provided such friendly and caring team members who you never felt were there to just check-in and check-out per client visit. Please look no further than PCH for any homecare needs.

Reply from Tracy Britcher, Manager/Director at Pride Community Healthcare

Thank you for taking the time to write a review for us, it was our pleasure to be able to support your father, I know the staff enjoyed visiting him and listening to previous work in many countries. I will pass this feedback onto the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lisa O (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pride Community Healthcare took over my mother's care in August 2024. I have recently increased my mother's visits. All the carers are polite, respectful, caring and very professional. I have no concerns as I know my mother is in safe hands.
There is an app so that family can check on times of visits
and a written report on what occurred on each visit.
The Manager is excellent, so helpful and always at hand. I am very happy with this service. Highly Recommend.

Reply from Tracy Britcher, Manager at Pride Community Healthcare

Thank you for taking the time to write a review, we are happy that we are able to support with the care for your mother, I will pass this feedback on to the team of carers who visit on a regular basis.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Judith B (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum broke her wrist on a Friday, just before Christmas; she was adamant that she wanted to stay in her own home. She refused to move in with either my sister or I on a temporary basis as she is fiercely independent. I spoke to a home care provider that was recommended to me, but I didn't feel comfortable,
so I went in to Pride Community Healthcare's office and instantly felt confident with the care suggested. The manager from Pride, came round to assess my mum that day as this was an emergency and put a care plan into place immediately (which was tricky because they are really busy). The result has been wonderful - really excellent care, really kind and generous 'service', really lovely lady carers - and a happy mother - who has maintained her independence.
I am so grateful to Pride - and could not recommend them highly enough; I also can't thank them enough.
It's really difficult for children and parents in this situation and Pride helped navigate these difficulties with ease.

Reply from Tracy Britcher, Manager/Director at Pride Community Healthcare

Thank you for taking the time to write a review and the lovely comments, we are very happy that we were able to help support your mother in this emergency situation. I will pass on this feedback to our team. Our team of carers enjoyed visiting and supporting your mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Vanessa T (Daughter of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have really helped us through a difficult time. They have always been helpful, supportive and professional. They have a great team and those carers we have met have all been lovely. Dealing with a loved one with dementia is never easy and the carers all treat her with respect and dignity.

Reply from Tracy Britcher, Manager/director at Pride Community Healthcare

Thank you for taking the time to write a lovely review. It is our pleasure to have been able to support and care for your family during a difficult time.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Emily T (Granddaughter of Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pride Community Healthcare have been brilliant at supporting not only my nan but also supporting & communicating with our family.
Being the first time needing care at home, we didn't really know where to start or what to expect, but they made the process as simple & as stress-free as possible. They
have tried to fit in with our schedule & preferred timings which has been really helpful. They are all very reliable & give lots of encouragement & reassurance when it is needed. It has helped to take some of the pressure off of us during the daytime, as we know all of her needs are being met.
I would definitely recommend Pride to other people!

Reply from Tracy Britcher, Manager/director at Pride Community Healthcare

Thank you for taking the time to write a review on our service. We are pleased that you are happy with the service that our team are providing in caring for your nan and supporting you and your family too.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris H (Husband of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful and friendly.
Understand my wife’s complex needs and try to fully meet them.
Requires two carers per visit which may, at times, mean the directors have to be available.
Very supportive.

Reply from Tracy Britcher, Manager/director at Pride Community Healthcare

Thank you for taking the time to write a review for us, it is our pleasure to be able to support you with your wife's care needs.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carol C (Daughter of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been caring for Mum full-time since 2019, it’s been a big change for my sister and me that since Mum had a stroke in January, she’s been unable to walk. We recognized that we needed help so we approached Pride to provide some extra care and support. We felt quite nervous about having new people
into the home but we needn’t have worried! We are so fortunate to have the same two ladies all the time and they have just fitted into not only our routine but also into the family, so well. Always on time, always cheerful and chatty with us all, and always lovely with Mum. And one more extra special aspect to their care - they are always so respectful to Mum and so careful to preserve her dignity when completing personal care.
We are delighted to have our two special ladies!

Reply from Tracy Britcher, Manager/director at Pride Community Healthcare

Thank you for taking the time to write a lovely review of our service and the care staff that support your mum, I will pass this feedback on to the two carers.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C K (Son of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for this team, the care provided is first class and the management has a lot of local knowledge and service knowledge. Their advice and intervention have helped me to find and get access to services to help Mum to retain her independence. Mum is delighted and reassured knowing
she is in safe, caring and professional hands.

Reply from Tracy Britcher, Manager/director at Pride Community Healthcare

Thank you for taking the time to write a lovely review of our service. It is our pleasure to be able to provide the care and support to your Mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Evelyn F (Client) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a long period of ill health I approached care in my home for the first time with some trepidation but was delighted by the understanding and sensitive care that was given to me.
The comfort and peace of mind knowing that I can call on their care at any time means a great deal to me.

Reply from Tracy Britcher, Manager at Pride Community Healthcare

Thank you for taking the time to write a review, it is our pleasure to come and support you in your own home.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John C (Client) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all respects.

Reply from Tracy Britcher, Manager/Director at Pride Community Healthcare

Thank you for taking the time to write a review, it was our pleasure to be able to support you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J S (Friend of Client) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has Pride Community Care to visit, what an excellent company. Carers are very friendly and professional. They are reliable, punctual, and have a good understanding of any changing needs. Nothing is too much trouble for them and always prepared to go that extra mile.
Management very friendly
easily contactable and a well-managed service.

Reply from Tracy Britcher, Manager/director at Pride Community Healthcare

Thank you for taking the time to write a review, it is a pleasure to be able to care for your friend.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G Y (Friend of Client) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer Pride Community Healthcare sent to my friend was a lovely lady. Always kind and considerate. Meticulous in her care and absolutely nothing was too much trouble. She was always punctual and cheerful. Very importantly she listened to what I said. Any concerns were dealt with promptly. Would
thoroughly recommend them.

Reply from Tracy and Lucy Britcher, Manager/Director at Pride Community Healthcare

Thank you for taking the time to write a review, it was a pleasure to meet you and care for your friend.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C G (Friend of Client) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pride Community Healthcare are reliable, consistent, experienced, caring and go the extra mile to provide high quality care. I would highly recommend them to anyone in need of additional care and support!

Reply from Tracy Britcher, Registered Manager/Director at Pride Community Healthcare

Thank you for taking the time to write a review with such lovely kind words. It is a pleasure to care for your friend.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janice K (Wife of Client) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First time we have experienced carers and couldn't be more pleased. Could not ask for more. Kind, caring and treating my husband with dignity.

Reply from Tracy Britcher, Manager at Pride Community Healthcare

Thank you for taking the time to write a review, I will pass on your feedback to the care staff that support your husband.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynda F (Daughter of Client) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, kind staff and genuinely "care"! Nothing is too much trouble, but she still manages to make Mum feel "independent and confident" and cheers Mum up, and they have a good laugh together!

Reply from Tracy Britcher, Manager at Pride Community Healthcare

Thank you for taking the time to write a lovely review. I will pass this feedback on to the carer that visits your Mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E S (Client) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pride Community Healthcare has been brilliant. I contacted them back in August and we had regular shifts set up a few weeks later! They are one of the only companies flexible enough to have calls that fit in with my commute to work.

Reply from Tracy Britcher, Director/Manager at Pride Community Healthcare

Thank you for taking the time to write a lovely review, I will pass this on to our care staff. It is our pleasure to be able to support you with your care needs.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen S (Relative of Client) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Pride Community Healthcare as a last resort as we had been let down by the care home at the last minute as they were supposed to be supplying a member of staff to help my son in laws mother attend his and my daughter's wedding. When I messaged Pride Community Healthcare I had a very prompt
response, unbeknownst to me they were on holiday and were very soon contacting carers to see if they were available. the lady, who already had personal plans cancelled them just to attend the wedding for us. She was lovely. I can not thank everyone enough. Amazing!

Reply from Tracy Britcher, Director/Manager at Pride Community Healthcare

Thank you for taking the time to write a lovely review, Karen. I was pleased to be able to assist in this situation when you had been let down by the care home and that your son in law's mother was able to attend the wedding. We are very lucky to have such accommodating staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.925)

Overview of Review Score

The Review Score of 9.9 (9.925) out of 10 for Pride Community Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.925 for Pride Community Healthcare is calculated as follows: ( (86 Excellents x 5) + (7 Goods x 4) ) ÷ 93 Ratings = 4.925

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pride Community Healthcare is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Pride Community Healthcare

What Type of Services does Pride Community Healthcare offer?

Pride Community Healthcare offers Home Care.

How many Carers does Pride Community Healthcare employ?

Pride Community Healthcare employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pride Community Healthcare to verify any information. View our terms and conditions. Pride Community Healthcare has a Platinum Service – more info.