Neways at Home (Home Care & Live-in Care)

Office E24A, Egdon Hall, Lynch Lane, Weymouth DT4 9DN
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9.9 23 Reviews
  • Neways at Home (Home Care & Live-in Care), Weymouth
Neways at Home - Home care & Live-in care services is a family run and CQC regulated business with family values at the heart of everything they do. They focus on finding "New Ways" to improve the quality of life for clients and prevent people from feeling isolated and lonely.

They were born from a small care home in Weymouth, Chestnuts Residential Home. With over 35 years of providing quality residential care, specialising in Dementia – they have developed a wonderful reputation and a much-valued service in the community.

Before they start, clients needs and preferences are thoroughly assessed at their home which allows the team to design a highly-personalised care plan. Care is delivered in a way that respects both client's dignity and independence, as well as providing emotional support.

The most important question during the staff recruitment is – does this potential member of staff have a good heart? Trusted carers go through trainings, shadow shifts and regular competency assessments to ensure they are confident to look after the clients like their families.

Why they are different?
1. Free & no obligation care assessment at client's home.
2. 24 x 7 helpline to support clients at any time.
3. Carers are carefully matched and introductions are done well before delivering care.
4. Clients receive the full time that they pay for, as carers travel in their own time.
5. Registered Manager has 15+ year of experience in elderly and dementia care.

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Care Provided by Neways at Home (Home Care & Live-in Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Great Oak Tree Healthcare Ltd
  • Person in charge
  • Samantha Adkins (Manager)

Funding & Fees Guide for Neways at Home (Home Care & Live-in Care)

  • Prices

  • £20 to £24

  • Please call to discuss the rates for multiple visits, overnight, long hours visits and live-in care.


    Please call or message your needs and we can advise on the costs. Every requirement is unique so are the costs.

Neways at Home (Home Care & Live-in Care) Reviews (23)

Total of 23, showing 1-20
9.9

Neways at Home (Home Care & Live-in Care) has a Review Score of 9.9 (9.932) out of 10, based on 20 reviews in the last 2 years. Over all time Neways at Home (Home Care & Live-in Care) has 23 reviews.

Overall Experience

  • 22
  • 1
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Date Published

23
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5
20
3

Review from Sarah P (Daughter of Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful we found Neways at Home to care for our Mum. The carers were friendly, cheerful, professional, totally reliable and - most importantly - extremely kind and caring. They were supportive of us as family carers, and especially helpful whenever Mum was poorly. They were knowledgeable
and able to offer advice on all aspects of care, with everything quietly and efficiently overseen and organised by the care manager. Thank you Neways!

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Review from Joanne B (Daughter of Client) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Neways at Home not only provide excellent care for my dad but also support to us as a family.
Having the same regular carers means that small changes are noticed and acted upon and, where these are medical in nature, Neways are quick to respond and seek appropriate help.
I have found the carers to
be patient and thoughtful. They have taken care to get to know my dad and understand how to approach his care needs where there might otherwise be resistance.
There is good communication between the carers, management and the family and I have found Neways to be proactive in suggesting ways that will further support Dad's emerging needs.
I can highly recommend them.

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Review from G A (Brother of Client) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Neways at Home have been caring for my brother since he was discharged from hospital in October. They have been brilliant, giving an excellent standard of care, and supporting him well. They offer advice and experience, and lift a lot of the worry from my shoulders. They are knowledgeable, and happy
to collaborate with other agencies. I am so glad we selected them, and I fully recommend them.

Reply from Sinto Antony, Director at Neways at Home (Home Care & Live-in Care)

Really appreciate your time taken to write such a detailed five-star review about our carers and service. We are happy that we were able to help. Glad to know that we were able to make life a bit easier for you all.


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Review from Jon W (Son of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past 18 months, the team at Neways have been absolutely brilliant for my dad who is now older than he once was, and does need some extra help across the week. The team are punctual, professional, proactive and above all extremely friendly and pleasant.
Dad looks forward to their visits for
the regular social contact as well as the great service they provide. Thank you to Team Neways!

Reply from Retty Paul, HR Co-ordinator at Neways at Home (Home Care & Live-in Care)

Many thanks, Jon for such a great, five-star review. We are happy that we could offer care and support to your dad at home. Really appreciate the time taken for this.


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Review from Sarah N (Daughter of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Neways has been excellent, the manager is really hands-on and empathetic, the carers are really lovely, and I have complete trust in them looking after my parents in a really caring way.

Reply from Retty Paul, Care Coordinator at Neways at Home (Home Care & Live-in Care)

Thank you for the five-star review and recommendation. We really appreciate this, and this brings enormous energy to our team to continue to care for and support the community.


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Review from Chris S (Son of Client) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care that is being given to our mother. It has made her life much more comfortable and that has helped her be more relaxed. The addition of transport to, and support with, appointments away from home has also been a great help as well. It is just a shame that we cannot set
up a direct debit to pay for the services and seem to have a small problem contacting the office to make payment by phone.

Reply from Hannah Coles, Manager at Neways at Home (Home Care & Live-in Care)

Thank you Chris for your time taken to give such a good review. We are always happy to help with appointments, shopping visits, etc. We are looking into ways of improving the payments especially with Direct Debit. We are currently looking for a bigger and better office space to improve our telephone payment systems.


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Review from Sarah C (Daughter-in-law of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can certainly give this care company 5 stars. All the carers are very polite and friendly, they will accommodate your needs. With all the family living all over the country, Neways have given us peace of mind and trust to help look after my father-in-law. All the family are very happy with your service.
Thank you.

Reply from Hannah Coles, Manager at Neways at Home (Home Care & Live-in Care)

Really appreciate your time taken to write such a detailed five-star review about our carers and service. We are happy that we were able to help. I have to say that your family is very supportive.


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Review from Kelly M (Daughter of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Neways a few months ago and the care has been brilliant for Mum's needs. The service and staff have been reliable and the communication excellent. Mum is always treated with respect by the carers and by using Neways' service it has helped the whole family.

Reply from Tracy Ward, Wellbeing Coordinator at Neways at Home (Home Care & Live-in Care)

Thank you so much for your lovely five-star review. Really appreciate your time taken to let us know how you feel about our service and the 'how did we do?' with our care. We are very happy about this and glad to know that we were able to make life a bit easier for you all.


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Review from Wendy C (Sister of Client) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with home care was wholly positive from beginning to end. Home care came to my help without any if’s or buts when all doors were closed to me. The carer who came to care for my sister was a delightful person, very caring and professional. Not only did she care for my poor ailing sister,
but she was concerned also for myself.

Reply from Tracy Ward, Wellbeing Coordinator at Neways at Home (Home Care & Live-in Care)

Thank you for letting us know how we approached the care and how our carers looked after your family's needs. This is really going to help us and an endorsement to what we do. We were happy that we could help. Many thanks again.


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Review from Lois C (Daughter of Client) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the carers that attend to Mum. Your attention to detail is second to none. I really appreciate the fact that if any changes in Mum's health occurs the GP is informed and if necessary, an appointment is made or medication is collected if it needs to be. Everyone that comes
to Mum works to a very high standard and nothing ever seems to phase them. I wouldn't hesitate to recommend you all to anybody.

Reply from Tracy Ward, Wellbeing Coordinator at Neways at Home (Home Care & Live-in Care)

Many thanks for the great review and recommending us to others. Really appreciate your time taken for this.


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Review from Rob B (Son of Client) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my mum is receiving. A competent, professional service catering for my mum's needs. When alterations to the care required have been needed, they have been carried out with the minimum of fuss and bureaucracy.

Reply from Hannah Coles, Care Coordinator at Neways at Home (Home Care & Live-in Care)

Many thanks for the lovely review. Really appreciate it. We always try to keep our service as simple as possible.


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Review from Sarah B (Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Neways at Home have provided wonderful care for my parents enabling two 90 year olds to stay living at home. The carers are kind, caring, considerate and very patient, ensuring my parents have the care they need. I would thoroughly recommend Neways at Home.

Reply from Tracy Ward, Wellbeing Coordinator at Neways at Home (Home Care & Live-in Care)

Many thanks Sarah for your reviewing and recommending us to others. We are happy to serve your parents at home. Really appreciate your time taken for this.


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Review from Janet N (Client) assisted by family/friend published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, efficient and good timekeeping.

Reply from Tracy Ward, Wellbeing Coordinator at Neways at Home (Home Care & Live-in Care)

Many thanks, Janet, for reviewing us. Really appreciate it.


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Review from Claire S (Daughter of Client) published on 28 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad I found this agency, as they have provided an excellent service caring for my Mum with advanced Parkinson's. We have been using Neways at Home since last September, and they have adapted to suit my Mum's changing care needs. She now requires multiple visits a day, and it's so reassuring
to know I have carers I can rely on, as I don't live locally. They have provided reassurance to my parents and go above and beyond. They always contact me with any concerns, and I know I can speak to someone at any time. I really can't recommend them enough.

Reply from Tracy Ward, Wellbeing Coordinator at Neways at Home (Home Care & Live-in Care)

Thank you for such an in-depth review – it’s a great recommendation. There were a lot of changes in the care package, but we were able to support them. Specialist care eg (Parkinson’s) is always demanding, and family support and good communication are vital. You have always supported us with prompt and proactive communications and provided feedback about our services. Many thanks for listening to our advice and recommendations.


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Review from Helen W (Daughter of Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Neways at Home has cared for both my mum and dad for several months. Both of my parents have had medical problems and the carers have been both very careful and astute when there has been a change or a problem concerning their health or well-being. I have never had any trouble contacting them and they
have been flexible and supportive, especially in the last couple of weeks when it became obvious that my mum, who was terminally ill, didn't have long to live.

Reply from Tracy Ward, Wellbeing Coordinator at Neways at Home (Home Care & Live-in Care)

Thank you for such a great, five-star review. We understand it’s struggling times and hope things will move on. We are happy that we could help your Mum and Dad, and they were a pleasure to work with. You have always listened to our advice and recommendations - many thanks for this.


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Review from A P (Daughter of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the lovely ladies who attended and assisted my mother following her broken arm and a subsequent further short stay in the hospital, after which it became clear that an increased level of assistance was required. We were impressed by the team's prompt attention to our changing circumstances
and requirements. The carers have been professional, efficient and friendly throughout. Due to changing circumstances yet again, my parents have moved to a care home but we are very pleased with the support provided these last few months.

Reply from Tracy Ward, Wellbeing Coordinator at Neways at Home (Home Care & Live-in Care)

Thank you for the lovely five-star in-depth review. We understand a lot of things have happened in the short duration which needed to change and accommodate the care to meet the situation. Happy that we could offer care and support for a short time. Many thanks for listening to us.


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Review from Karol-Ann P (Daughter of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault Neways at Home in any way. They found a local carer for my father who has proven to be a godsend. They are kind, courteous and patient. I have no hesitation in recommending Neways to anyone looking for home care.

Reply from Tracy Ward, Wellbeing Coordinator at Neways at Home (Home Care & Live-in Care)

Thank you for the five-star review and recommendation. We really appreciate this, and this brings enormous energy to our team to continue to care and support in the community. Many thanks for listening to our advice and accommodating changes whenever it was required.


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Review from A P (Son of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Neways at Home for weekly home visits for a couple of months and have been very impressed with the level of care, and the quality of company they have all provided to my dad. It is a lifeline for him to have visitors who look after his personal care, and provide a midday meal and
much-needed stimulation and conversation. It is also a lifeline allowing me to leave the house for work for one day a week knowing Dad is in safe hands. Thank you to all who have been involved both in the initial setup and the weekly visits.

Reply from Tracy Ward, Wellbeing Coordinator at Neways at Home (Home Care & Live-in Care)

Thank you for the lovely review. We really appreciate this. We are glad that we were able to support and care for your father at home. He is very supportive and cooperative with our carers and enjoys the conversations. Many thanks for listening to our recommendations and accommodating whenever care changes are required.


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Review from Iain S (Son of Client) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were really stuck for getting additional care and respite care for my mum, who has vascular dementia in November 2022.
Neways came up trumps with a great care package in mid-January 2023, and the manager, as well as the staff, have been brilliant.
They listen, advise, plan and then adapted what
we needed as a care package to assist me as the main carer. I was doing ridiculous hours supporting my mum on top of paying her household bills, organising care, shopping, gardening etc. The burden Neways has lifted off my shoulders is greatly appreciated, and my mum gets on well with the carers!
The carers treat Mum well and let me know if there are any concerns.
Would highly recommend the manager and her team.

Reply from Tracy Ward, Wellbeing Coordinator at Neways at Home (Home Care & Live-in Care)

Thank you so much for the five-star review. We really appreciate this. We are glad we could support your mum so you are relieved from the daily care activities. Your mum is a pleasure to spend time with. Many thanks for listening and understanding our advice and recommendations – which is very important when planning and delivering care at home for people with dementia.


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Review from Janet W (Wife of Client) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time the carers visited our home I was most impressed with all who attended to my husband, giving him great personal care, treating him with dignity and respect, being reliable, patient, friendly, chatting and getting to know him, bringing out his humour. The carers were all clean and well-presented.
Top marks on personal hygiene. They became our friends too and were a pleasure to have in our home, hence it was hugs all around when they finished as my husband needed to into a care home.

Reply from Hannah Coles, Care Coordinator at Neways at Home (Home Care & Live-in Care)

Thank you so much Janet for giving the five-star review and recommending us. Really appreciate your time taken for such a great comprehensive review about our staff and service. We are very happy that we were able to help you and family.


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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Neways at Home (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.932 for Neways at Home (Home Care & Live-in Care) is calculated as follows: ( (111 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 118 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Neways at Home (Home Care & Live-in Care) is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (3)

Samantha Jane

Samantha Jane Adkins

Job Title: Registered Manager

Joined: 2020

Samantha Jane Adkins has 20 years of experience in caring for vulnerable adults and people suffering from Dementia in the local community/ home care, care homes and hospitals.


She started her career as a Care Assistant and worked her way to the Senior Management role and enjoys implementing person-centred care wherever she works.


Samantha is qualified for NVQ level 5 Diploma in Management and leadership for Health and Social Care and has several other qualifications to her credit.


She is a competent trainer and assessor and believes thorough training is key to looking after their clients like their own family members.


She is passionate about understanding the care needs of clients and families, preparing a person-centred care plan, delivering the care with help of trained and skilled staff members and keeping the clients, families, professional bodies (GP, District Nurses, Social Workers, etc.) well informed about any updates.


Hannah

Hannah Coles

Job Title: Care Coordinator

Joined: 2022

Our highly valued Care Coordinator Hannah Coles has been with us since November 2022.


She is a very familiar face in the community, visiting our clients and bringing a lot of energy and enthusiasm to all our staff and people around us.


Hannah has worked in Adult Social care services since 2014 especially elderly and children services. Lots of experience in community and care homes have done various roles in the past including training officer, senior carer, care coordinator, etc. Recently worked as Care Coordinator in big and small home care companies in Weymouth.


Hannah enjoys long walks and getting out in the fresh air as much as possible (a huge stress reliever after a busy day.


Tracy

Tracy Ward

Job Title: Wellbeing Coordinator

Joined: 2022

As a Wellbeing Coordinator, Tracy visits our clients/families and ensures that we are delivering the care as planned and finding out ways to improve the well-being of clients & staff. She is also responsible for collecting feedback from clients and staff and discovering new ways of improving the services.


Tracy can be seen always in the community - DCH or retirement flats, visiting potential and existing clients doing pre-assessment and care review meetings.


Tracy brings 15+ years of experience in Adult Social Care Services in the community in the Weymouth and Dorchester area with a particular focus on Dementia and Parkinson's.


Tracy has explored most of Dorset - expert when it comes to places, roads and various routes in Weymouth and Dorchester.


Frequently Asked Questions about Neways at Home (Home Care & Live-in Care)

What Type of Services does Neways at Home (Home Care & Live-in Care) offer?

Neways at Home (Home Care & Live-in Care) offers Home Care.

How many Carers does Neways at Home (Home Care & Live-in Care) employ?

Neways at Home (Home Care & Live-in Care) employs 23 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Neways at Home (Home Care & Live-in Care) to verify any information. View our terms and conditions. Neways at Home (Home Care & Live-in Care) has an Enhanced Service – more info.