Neways at Home (Home Care & Live-in Care)

Office E24A, Egdon Hall, Lynch Lane, Weymouth DT4 9DN
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9.9 23 Reviews
  • Neways at Home (Home Care & Live-in Care), Weymouth
Neways at Home - Home care & Live-in care services is a family run and CQC regulated business with family values at the heart of everything they do. They focus on finding "New Ways" to improve the quality of life for clients and prevent people from feeling isolated and lonely.

They were born from a small care home in Weymouth, Chestnuts Residential Home. With over 35 years of providing quality residential care, specialising in Dementia – they have developed a wonderful reputation and a much-valued service in the community.

Before they start, clients needs and preferences are thoroughly assessed at their home which allows the team to design a highly-personalised care plan. Care is delivered in a way that respects both client's dignity and independence, as well as providing emotional support.

The most important question during the staff recruitment is – does this potential member of staff have a good heart? Trusted carers go through trainings, shadow shifts and regular competency assessments to ensure they are confident to look after the clients like their families.

Why they are different?
1. Free & no obligation care assessment at client's home.
2. 24 x 7 helpline to support clients at any time.
3. Carers are carefully matched and introductions are done well before delivering care.
4. Clients receive the full time that they pay for, as carers travel in their own time.
5. Registered Manager has 15+ year of experience in elderly and dementia care.

Care Provided by Neways at Home (Home Care & Live-in Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Great Oak Tree Healthcare Ltd
  • Person in charge
  • Samantha Adkins (Manager)

Funding & Fees Guide for Neways at Home (Home Care & Live-in Care)

  • Prices
  • £20 to £24


  • Please call to discuss the rates for multiple visits, overnight, long hours visits and live-in care.


    Please call or message your needs and we can advise on the costs. Every requirement is unique so are the costs.


Neways at Home (Home Care & Live-in Care) Reviews (23)

Total of 23, showing 21-23
9.9

Neways at Home (Home Care & Live-in Care) has a Review Score of 9.9 (9.932) out of 10, based on 20 reviews in the last 2 years. Over all time Neways at Home (Home Care & Live-in Care) has 23 reviews.

Overall Experience

  • 22
  • 1
  • 0
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Date Published

23
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5
20
3
Overall Experience  Overall Experience 5.0 out of 5

A very big thank you to your team and particularly to the excellent carers who treated my mum with great kindness, respect and patience. Despite her reluctance to have carers in her home, mum soon accepted them and enjoyed their company. They made contact with me when concerned and responded appropriately
to emergencies. I would not hesitate to recommend Neways to anyone looking for homecare.

Reply from Retty Paul, Care Coordinator at Neways at Home (Home Care & Live-in Care)

Thank you so much for the lovely review. We are very proud about our carers. I can see that they have added a lot of value for you and your family. Many thanks for recommending Neways at Home.


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Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Huge thank you for all your home care and professionalism shown to my parents with your caring and excellent time keeping noted at all times you bonded with my family and parents in a short period of time. Thanks for your understanding and patience.

Reply from Sinto Antony, Director at Neways at Home (Home Care & Live-in Care)

Thank you so much for the great review and kind words about our services. Really appreciate your time.
We are really happy that your family has enjoyed our care services.


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Overall Experience  Overall Experience 5.0 out of 5

Our carer has been excellent. The agency were very quick in replying and finding someone for us, it's been a real help. The agency made some good suggestions about the care and were perceptive and accommodating.

Reply from Sinto Antony, Director at Neways at Home (Home Care & Live-in Care)

Thank you so much for taking the time to write such a great review for us. Really appreciate it.
We are really happy that our suggestions regarding the care have helped.


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Management

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Value for Money

Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Neways at Home (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.932 for Neways at Home (Home Care & Live-in Care) is calculated as follows: ( (111 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 118 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Neways at Home (Home Care & Live-in Care) is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (3)

Samantha Jane

Samantha Jane Adkins

Job Title: Registered Manager

Joined: 2020

Samantha Jane Adkins has 20 years of experience in caring for vulnerable adults and people suffering from Dementia in the local community/ home care, care homes and hospitals.


She started her career as a Care Assistant and worked her way to the Senior Management role and enjoys implementing person-centred care wherever she works.


Samantha is qualified for NVQ level 5 Diploma in Management and leadership for Health and Social Care and has several other qualifications to her credit.


She is a competent trainer and assessor and believes thorough training is key to looking after their clients like their own family members.


She is passionate about understanding the care needs of clients and families, preparing a person-centred care plan, delivering the care with help of trained and skilled staff members and keeping the clients, families, professional bodies (GP, District Nurses, Social Workers, etc.) well informed about any updates.


Hannah

Hannah Coles

Job Title: Care Coordinator

Joined: 2022

Our highly valued Care Coordinator Hannah Coles has been with us since November 2022.


She is a very familiar face in the community, visiting our clients and bringing a lot of energy and enthusiasm to all our staff and people around us.


Hannah has worked in Adult Social care services since 2014 especially elderly and children services. Lots of experience in community and care homes have done various roles in the past including training officer, senior carer, care coordinator, etc. Recently worked as Care Coordinator in big and small home care companies in Weymouth.


Hannah enjoys long walks and getting out in the fresh air as much as possible (a huge stress reliever after a busy day.


Tracy

Tracy Ward

Job Title: Wellbeing Coordinator

Joined: 2022

As a Wellbeing Coordinator, Tracy visits our clients/families and ensures that we are delivering the care as planned and finding out ways to improve the well-being of clients & staff. She is also responsible for collecting feedback from clients and staff and discovering new ways of improving the services.


Tracy can be seen always in the community - DCH or retirement flats, visiting potential and existing clients doing pre-assessment and care review meetings.


Tracy brings 15+ years of experience in Adult Social Care Services in the community in the Weymouth and Dorchester area with a particular focus on Dementia and Parkinson's.


Tracy has explored most of Dorset - expert when it comes to places, roads and various routes in Weymouth and Dorchester.