MPC Healthcare Group Reviews (1)
MPC Healthcare Group has a Review Score of 7.8 (7.833) out of 10, based on 1 reviews in the last 2 years. Over all time MPC Healthcare Group has 1 review.
Review from Brian M (Son of Client) published on 12 May 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Even in difficult situations when an ambulance was needed, they would give good advice and stay over longer to make sure my Mother was safe.
Reply from Thamary Charehwatenda, Manager at MPC Healthcare Group
Thank you Brian for your kind words and for taking the time to leave us feedback. We really enjoyed looking after your mother.
We wish her well.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 7.8 (7.833) out of 10 for MPC Healthcare Group is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.833 for MPC Healthcare Group is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) ) ÷ 6 Ratings = 4.833
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for MPC Healthcare Group is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.