What Type of Services does Right at Home (Nottingham North) offer?

Right at Home (Nottingham North) offers Home Care.

How many Carers does Right at Home (Nottingham North) employ?

Right at Home (Nottingham North) employs 8 carers.

Right at Home (Nottingham North), 616a-618a, Sherwood Business Centre, Mansfield Road, Nottingham, Nottinghamshire NG5 2GA

Review from Mat W (Friend of Client) published on 20 February 2025
Submitted via Website • Report

Overall Experience

I have already put a review. However, I am unable to locate it at this time. I should state that there are some good care givers and that they are better than the last company. Though, there are clear issues with communication, times, out of date food, one breach, and medication. I have discussed my

concerns on many occasions now over many months, and still things are not as good as they should be. I have many emails, texts and I have camera etc. to support my concerns and I have also had a meeting and numerous calls.
I cannot understand why there are so many repetitive issues still being located, especially as my elderly neighbour is in their late 90's. I am at a loss at this time and my confidence and willingness is running very short, if I am being honest.
They need to be better than this as they were okay at the beginning. 3 is the absolute best I would give as this was the score I gave last year. Though, January experiences could have been 2.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

We are truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback is invaluable to us, and we take it very seriously. We strive to provide the highest quality of care and continuously work to improve our service. Our carers have formed a very close bond with your neighbour, and we are aware of the effort they put into ensuring her best care. As you know, we have met to discuss your concerns and explore possible solutions with you, and I trust these are now resolved satisfactorily. Once again, we sincerely regret that your experience did not meet your expectations. Please let us know if there is anything further we can do to improve the support provided.

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Review from Shani C (Daughter of Client) published on 6 December 2024
Submitted via Website • Report

Overall Experience

One big thank you to everyone involved in looking after my mum at Right at Home North, I've tried 3 other agencies in the past but this one is by far the best! To be able to go away for a break from looking after my mum and knowing she is happy and cared for to a high standard is so important to me.

Thank you.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

We are delighted that you are so pleased and were able to go away with peace of mind. Thank you. It is an absolute pleasure to care for your lovely mum and I will pass on your kind word to the team.

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Review from Marie P (Client) published on 24 October 2024
Submitted via Website • Report

Overall Experience

Compassionate and understanding care.
The care assessment was very thorough and listened to my needs and preferences.
The manager has been brilliant in co-ordinating my care for the last six months since I have a complex neurological illness.
Both care workers have been excellent, really improved

my quality of life, brought me joy, and enabled me to have more independence by helping with basic needs such as meals, bathing, and tidying up. I really enjoyed chatting and being able to do things together which bring me pleasure such as tending my houseplants, the garden, and sometimes even a bit of cooking.
The service is very flexible and will help me with what I need on a particular day.
The emotional support is exceptional and enables me to keep in touch with my family.
They are very responsive if I need extra visits due to being more unwell or my husband being away, also on the rare occasion that I am away we can skip a visit and pick up when I return.
Very highly recommend it.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

Thank you so much for your kind words and thoughtful review. It means a lot to us that you have taken the time and we are delighted that you have found our support so beneficial. I know that the carers who visit really enjoy the time they spend with you and I will share your feedback with them. We look forward to continuing to provide you with an excellent service in the future. Please don't hesitate to contact us if there is anything more we can do.

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Review from Colin F (Husband of Client) published on 11 September 2024
Submitted via Website • Report

Overall Experience

I have found dealing with Right at Home (Nottingham North) an absolute pleasure. Nothing is too much trouble. The circumstances I find myself in are sometimes very challenging. My wife has dementia and both our lives are changed forever. Right at Home is the second agency I have employed and blends

total professionalism with an immense understanding of all situations. Our lives are many times easier with them on board. They will try at a moment's notice to accommodate changes at home, be it changing times or adding hours. Cannot thank all of them enough!

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

Thank you for your wonderful review. I am delighted you have had such a positive experience and it is encouraging to hear that we have met the standard you should expect. I am grateful to you for taking the time to provide your feedback which I will share with the team. They very much enjoy supporting you both and will be pleased to learn how happy you are with the care provided.

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Review from Richard C (Son of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience

Right At Home was part of our lives for two years. For a year they cared for our mum and dad until Mum passed away a year ago. After that, they cared for Dad who passed away in April. Right At Home is genuinely unique. The professionalism and knowledge of their carers is second to none. But, it was

the humanity, humour and warmth they showed our parents that really impressed. They became part of the family and were interested in who Mum and Dad were and not just their care needs. Nothing was too much trouble and they responded to Mum and Dad's crises with flexibility and an eagerness to make things work. Initially, Mum and Dad were reluctant to accept help and suspicious of strangers coming into their home. Right At Home managed this incredibly well. They were sensitive and gentle and encouraged Mum and Dad to retain their independence. At our invitation, some carers came to both funerals in their own time - this summed up their commitment and humanity. It was a pleasure to have them in all our lives.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

Thank you for taking the time to share your kind thoughts, particularly at this time of personal loss. It means a lot to us. I'm sure it won't come as any surprise to you and your lovely family that, having grown so close to your mum and dad, the team are feeling deeply saddened, but I will share with them your belief that they supported your wonderful mum and dad so well. We will miss them both.

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Review from Linda W (Daughter of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience

I cannot fault the care provided to my dad or the support shown to me. Two staff members in particular always make my dad smile and he looks forward to their visits. I’ve had to request an increase in calls and this has been facilitated very quickly. I would recommend Right at Home to anyone looking

for a high-standard care agency.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

Thank you so much for taking the time to provide a review. It is a privilege to provide support to your wonderful dad and I know his carers always have his wellbeing in mind when they visit and enjoy supporting him. I will share your kind thoughts with them.

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Review from Madeleine S (Daughter of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience

I live abroad and so do my two sisters so we really need a reliable company to provide care for our 89-year-old Mum who lives alone and has until now refused to have carers and relied on a family friend. From the first contact with Right At Home, I felt at ease. It was obvious the carer was very conscientious

and understanding. I felt confident that the staff she hand-picked would be the same. And I was not disappointed. She received a visit from a manager whom she pronounced as lovely and everything went smoothly – within days Mum was meeting her new support person which went very well. She enjoys the lunches her carer makes for her and is grateful she will feed the birds when it's too cold for Mum to go in the garden. Our mum started with just a couple of visits two weeks ago but is already wanting to increase the visits. This is a huge relief to all who love her!

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

Thank you so much for providing such a lovely review. It is very much appreciated by the whole team and I will personally share it with your mum's carer who I know loves supporting her. We will of course respond to any request for additional support and I believe this is being discussed with her. In the meantime, we appreciate how difficult it can be for relatives living away from loved ones and will do all we can to provide peace of mind to your family.

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Review from Claire M (Daughter of Client) published on 29 January 2024
Submitted via Website • Report

Overall Experience

Right at Home have been coming to Dad since the beginning of December. I chose them because of the way they involved Dad in the initial assessment - speaking to him and not about him. Dad, who has dementia, has two visits each day, morning and at tea time. Sometimes dad is up and dressed, sometimes

he’s got himself some tea but I never have to wonder what the carer might be doing because she keeps the house clean and tidy, changes the bedding, sorts the washing - she is an absolute angel. Dad has taken to her so well and, as far as his memory will let him, looks forward to her visits. I cannot express enough the peace of mind that it gives me knowing that Right at Home are there to care for Dad. We’ve developed a good system for communicating via a whiteboard in the kitchen so I always know what’s happening and I can pass on info that I need to share. I can see such an improvement in his appearance and mood since Right at Home have been visiting. I can highly recommend it.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

Thank you so much for taking the time to provide a review. It is very much appreciated. It's an absolute privilege to provide support to your dad who is wonderful. I will share your feedback with the team and with your dad's carer personally as I know she loves supporting him. Thank you.

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Review from Angie P (Daughter of Client) published on 18 October 2023
Submitted via Website • Report

Overall Experience

A big thank you to all the team from the management to the carers at Right At Home, where nothing has been too much trouble, you have all gone above and beyond with your invaluable help and respectful care to Dad (sadly passed away now) and for your continued support in looking after Mum, we cannot

express how grateful we are to you.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

Thank you so much for taking the time to share this. The carers love supporting your mum and dad and were deeply saddened when your dad passed away. I know that they are dedicated to making sure your mum is as content as possible moving forward and I will share your kind thoughts with them. Thank you.

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Review from Bec N (Daughter of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience

The carers have provided peace of mind to all the family, just knowing that a couple of days a week, help is at hand. Thank you to all the team for their support and care. They have been very flexible in order to meet our personal needs.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

Thank you so much for taking the time to let us know how we are doing. It is much appreciated, and I will share your thanks with the team.

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Review from Brenda S (Sister-in-law of Client) published on 2 February 2023
Submitted via Website • Report

Overall Experience

I am highly satisfied with the service received from the company from the smooth transfer from our previous care company to their attention to detail and their willingness to listen and fine-tune the programme to the individual. My sister-in-law is very happy with the staff who care for her and values

the cheerful interaction between them as she is otherwise alone most days. The carers are good with their feedback to me which I find most helpful. I feel very happy and confident to leave the day-to-day care of my sister-in-law in their hands, I feel she is in safe hands.

Reply from Rebecca Kemp, Registered Manager at Right at Home (Nottingham North)

Thank you for choosing Right at Home to provide support. Our caregivers love the time spent with your sister-in-law. She is always happy to see us and the feeling is definitely mutual.

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Review from Jos B (Son of Client) published on 8 December 2022
Submitted via Website • Report

Overall Experience

The carers and support team are just great, very understanding of my parents' needs and always happy to accommodate their changing circumstances. They are very reassuring and give me and my sister great peace of mind.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

It is very kind of you to take the time to share your experience. Thank you. I will pass your comments on to the team and in particular your parents' main CareGiver as I know they have formed a good relationship and she loves supporting them. Please be assured we will always increase or decrease support as required.

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Review from S T (Client) published on 28 November 2022
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Overall Experience

Following an accident at home, resulting in a fractured hip, which required surgery for a total replacement, I was anxious about returning (my husband had recently had a stroke and is limited in his movement). The initial assessment was very thorough. I appreciated the confidence that the carers gave

me. It was very helpful that I could choose the times convenient to me. It was good that new carers were always introduced carefully. They always arrived as planned. The mixture of personal care and house care was helpful. They were very personable and helped to increase my mobility and confidence. I am very happy to commend Right at Home for someone in similar circumstances.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

Thank you for your wonderful feedback, it is very much appreciated. We were very happy to play a part in your recovery and so pleased you did so quickly, although we will miss you.

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Review from L B (Granddaughter of Client) published on 18 November 2022
Submitted via Website • Report

Overall Experience

Absolutely fantastic service provided. From first contact, everyone I spoke to or emailed was polite professional and empathetic. Everything was handled in a timely manner, with no long waits and assessment booked at a convenient time. The care plan written for my gran was professionally done with so

much detail I was pleasantly surprised. My gran loves her carer. I have spoken to her about it as I don't live with her and she's really happy with the care she receives as is my mum. Would highly recommend this company. All policies and instructions between the carer, client and other family members are on point. They allowed me to be involved in the process at my parent's request and copied me into all correspondence. As long as my gran and my mum are happy I'm happy. Thank you to the team at Right at Home.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

Thank you so much for sharing your experience, it is very much appreciated. I am so pleased that you are happy with the support we are providing, and I know, having spoken with your gran's CareGiver regularly for updates, that she has taken great interest and pride in helping with her improvement and thoroughly enjoys supporting her.

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Review from M W (Son of Client) published on 2 November 2022
Submitted via Website • Report

Overall Experience

Dealing with Right at Home has been an absolute joy since the very first phone call. From setting up the care package right through to its delivery. They have paid such attention to detail and demonstrated such care and understanding, far surpassing anything that I could have hoped for. Not only do

they have a highly skilled and professional team of carers, but they also go the extra mile to make sure the service offered is a connected-up logical set of services that meets my mum's needs. As an organisation, they communicate effectively and constantly review the care package to fine-tune it. They were brought in in the first instance because my mum had to spend several weeks in hospital and a care package was put in place In order that she could return home. Although they have been working with my mum now for something just over a month the improvement in my mum's physical and mental well-being is plain for all to see. I really can't commend the service highly enough!

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

Thank you so much for your kind words. It is an absolute pleasure to care for your mum and a privilege to play a small part in keeping her happy and well at home.

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