Rapha Wellbeing Ltd

Lorimer House, 101 Osborne Street, Manchester M40 7PZ
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9.5 8 Reviews
  • Rapha Wellbeing Ltd, Manchester
Rapha Wellbeing offers packages that gives clients and their loved ones security and peace of mind as they remain within the comfort of their own homes. The team tailor the services around the needs of each client. Rapha Wellbeing is a team of professionals providing a range of hourly, overnight and live in care. A member of the team will explain all the different types of services offered so you can choose what is most suitable for you.

Rapha Wellbeing handpicks all care team members and the highest levels of management is involved in vetting applicants. Staff skills are nurtured and value placed on the importance of their personalities in delivering high-quality home care.

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Care Provided by Rapha Wellbeing Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Rapha Wellbeing Ltd
  • Person in charge
  • Rose Mbetolo (Manager)
  • Admission Criteria
    • Adults

Funding & Fees Guide for Rapha Wellbeing Ltd

  • Prices

  • £20.00 to £23.00

Rapha Wellbeing Ltd Reviews (8)

9.5

Rapha Wellbeing Ltd has a Review Score of 9.5 (9.529) out of 10, based on 7 reviews in the last 2 years. Over all time Rapha Wellbeing Ltd has 8 reviews.

Overall Experience

  • 7
  • 1
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Date Published

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Review from Diane W (Daughter-in-law of Client) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team was friendly and approachable. They understood our changing circumstances and responded accordingly with kindness and dignity. The carers were chatty and put Mum at ease and followed her requests when assisting with personal care. With their help, we were able to keep Mum at home with
us for a while longer before needing 24/7 care.
They are a trusted team that I highly recommend.

Reply from Rose Mbetolo, Manager at Rapha Wellbeing Ltd

Thank you for your lovely review, It was a real pleasure looking after your mum. One of the funniest people we have ever supported. Again thank you and take care.


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Review from Nico L (Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Been using them for several months and they're always on time and professional. The support worker has been helpful. Great as I only need care for 1-2 hours at a time. I will continue to use them in the future.

Reply from Rose Mbetolo, Manager at Rapha Wellbeing Ltd

We appreciate you for taking the time to leave this review. This means so much to the whole team as we aim to offer a personalised service to all our clients. Thank you.


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Review from R C (Client) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Carer efficient, willing, friendly and interesting. I asked for some conversation and companionship.

Reply from Rose Mbetolo, Manager at Rapha Wellbeing Ltd

Thank you so much for your lovely words, on behalf of the whole team. We pride ourselves on providing personalised services as we build relationships with our clients and families. Thank you again.


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Review from D C (Daughter of Client) published on 8 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, very satisfied with the care staff. They know what they are doing. Keep us informed of any changes. Highly recommended.

Reply from Rose Mbetolo, Manager at Rapha Wellbeing Ltd

Thank you so much for taking the time to share your experience with us. Your reviews and feedback are very much appreciated. Best regards, from Rose and the team.


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Review from E K (Sister of Client) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rapha Wellbeing have been very helpful to my brother who passed away. The carers have been too good and kind. Always on time. Have no hesitation in recommending Rapha Wellbeing.

Reply from Rose Mbetolo, Manager at Rapha Wellbeing Ltd

Your brother was a wonderful person. We do appreciate your comments. Thank you.


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Review from Jean M (Mother of Client) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to say thank you Rapha Wellbeing. I find the carers very pleasant and kind. They are always polite and empathise. I am really short of words. Thank you again for all the continuous support in looking after my son. We would recommend you to anyone.

Reply from Rose Mbetolo, Manager at Rapha Wellbeing Ltd

Thank you so much for taking the time to write this review Jean. It is always a delight to receive feedback like this, again thank you.


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Review from Hilary Q (Daughter of Client) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the care provided for my father. He feels completely comfortable with them and they are kind, caring and efficient.
I was also very pleased that we could put the care into place very quickly when the need arose. The owner assessed his needs the very next day and has
also been very communicative with regular updates.
Highly recommended.

Reply from Rose Mbetolo, Manager at Rapha Wellbeing Ltd

It is an absolute pleasure to support your dad. It is always a great day. Thank you


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Review from S S (Wife of Client) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A positive experience from start to finish. The manager visited to make an assessment of my husband’s needs and provided the service we had requested exactly as we had asked. Our sitter arrived well on time - very important as I had an appointment to keep. He was competent and again, did all that was
required in a pleasant manner. Thank you.

Reply from Rose Mbetolo, Manager at Rapha Wellbeing Ltd

Thank you very much for taking the time to review us. It gives us a huge sense of satisfaction in what we do when we receive such positive feedback. We're so glad to have been able to help! Anytime you need us we are ready for you.


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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for Rapha Wellbeing Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for Rapha Wellbeing Ltd is calculated as follows: ( (34 Excellents x 5) + (7 Goods x 4) ) ÷ 41 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Rapha Wellbeing Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Rose

Rose Mbetolo

Job Title: Registered Manager

Joined: 2020

I am proud to be the Registered Manager of Rapha Wellbeing Manchester.


I entered the care profession 16 years ago. However, I felt my calling was to provide safe quality care to people within the comfort of their homes.


Of course, all these have been made possible because of the dedicated, passionate professional staff. I am proud to be part of it as we strive to give personalised quality care.


I am really looking forward to seeing Rapha Wellbeing expand into new areas and succeed.


Frequently Asked Questions about Rapha Wellbeing Ltd

What Type of Services does Rapha Wellbeing Ltd offer?

Rapha Wellbeing Ltd offers Home Care.

How many Carers does Rapha Wellbeing Ltd employ?

Rapha Wellbeing Ltd employs 7 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Rapha Wellbeing Ltd to verify any information. View our terms and conditions. Rapha Wellbeing Ltd has an Enhanced Service – more info.