SureCare (North Herts & Stevenage)

Business And Technology Centre, Bessemer Drive, Stevenage SG1 2DX
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Top 20 award
9.9 27 Reviews
  • SureCare (North Herts & Stevenage), Stevenage
SureCare North Herts & Stevenage: Award-Winning, Personalised Home Care

Recognised as a Top 20 Home Care Provider in the East of England 2024, SureCare North Herts & Stevenage is a trusted provider of compassionate, person-centred care delivered in the comfort of clients' homes. They are proud to be the only home care provider in the Stevenage area to receive this prestigious award, reflecting their commitment to excellence and the trust of the local community.

SureCare North Herts & Stevenage offers a wide range of care services, including live-in support and tailored care for specialised needs such as dementia, palliative care, reablement, and bespoke support requiring specific training. Their dedicated team also provides assistance to individuals with learning and physical disabilities, ensuring that clients receive exceptional care to enhance their quality of life.

The team at SureCare North Herts & Stevenage develops individualised care plans that respect each client's preferences, interests, and routines, ensuring seamless and personalised support.

Their services include personal care, such as assistance with bathing, dressing, medication management, and attentive skin and hair care. They also provide daily living support, helping with grocery shopping, participation in hobbies or clubs, and accompaniment to appointments. For those with complex needs, they offer specialised care delivered by a highly trained and skilled team.

SureCare North Herts & Stevenage is dedicated to delivering award-winning, person-centred care that empowers independence, respects individuality, and enhances wellbeing. As a trusted care provider, they are committed to making a meaningful difference in the lives of the individuals they serve.

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Care Provided by SureCare (North Herts & Stevenage)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Ritu Haer (Registered Manager)

Funding & Fees Guide for SureCare (North Herts & Stevenage)

  • Prices

  • We provide reliable, high-quality services at competitive rates starting from £26 per hour, offering excellent value for money.


    Our flexible services include:
    • 15-minute calls
    • 30-minute calls
    • 45-minute calls
    • Hourly visits


    Whether it's a quick check-in or extended support, our services are designed to meet your needs while delivering exceptional care at an affordable price.

  • Our pricing reflects a commitment to providing high-quality care that meets the diverse needs of our clients. We pride ourselves on offering competitive rates that ensure exceptional service standards, delivered by trained and compassionate professionals.


    Fees are structured to provide flexibility, with services charged in 15-minute increments to accommodate varying levels of support. Rates apply consistently throughout the week, including weekends and bank holidays, ensuring transparent and predictable costs.


    Whether you need personal care, domestic assistance, or companionship, our team is dedicated to maintaining the highest levels of care while offering excellent value for money

SureCare (North Herts & Stevenage) Reviews (27)

Total of 27, showing 21-27
9.9

SureCare (North Herts & Stevenage) has a Review Score of 9.9 (9.908) out of 10, based on 24 reviews in the last 2 years. Over all time SureCare (North Herts & Stevenage) has 27 reviews.

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Review from Marion W (Wife of Client) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were only able to use the SureCare service for two weeks. During that time the SureCare carers were always with us at the agreed time. They treat my husband with kindness and patience. Unfortunately his mobility plummeted dramatically and the decision was made that he needed full time care in a dementia
orientated care home. I was impressed with the help and advice I received from the SureCare manager and would have no hesitation in recommending this excellent service.

Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)

We are deeply grateful for your thoughtful review of SureCare. Your feedback is invaluable, as it helps us to continuously improve the care we provide to our clients and their families. We are particularly pleased to hear that you were impressed with the kindness and patience of our carers, as well as the support and advice you received from our manager. This is a testament to the dedication and compassion of our entire team. We also wish your husband all the best in his new care home. We hope that he receives the best possible care and support there. Once again, thank you for choosing SureCare and for your generous recommendation. We truly appreciate your trust and confidence in our service.


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Review from S R (Daughter of Client) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare have been amazing with my mum. She was diagnosed with dementia and was reluctant to any help around the house. SureCare has been so kind, patient and understanding of her needs. Slowly my mum has come to realise that she needs Surecare to take her daily medication, have her meals cooked and
now looks forward to the visits. The staff are always prompt and have a great system whereby myself and my brother are updated on an app after each visit and it tells us how our mum is doing, the visit and any concerns. I couldn't do without them and I am incredibly grateful. I would highly recommend them. Thank you for all you do.

Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)

Thank you so much for your kind words! We're delighted to hear that your mum has had a positive experience with SureCare. Your feedback is greatly appreciated, and we're proud to be of assistance in caring for your loved one. We'll continue to provide the best care possible and keep you and your brother informed. Thank you for your trust and recommendation!


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Review from J L (Son of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have been dedicated to their provision of services to my father in a kind and caring way. They have been reliable, friendly and supportive in all their activities and frequently go above and beyond expectations to provide my family with the best possible experience. We are so grateful to them
for the care and attention they provide. Thank you!

Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)

We appreciate your kind words about our team's reliability, friendliness, and supportiveness. It's our goal to go above and beyond for all of our clients, and we're glad that our team was able to exceed your expectations. We're thrilled that you and your family feel grateful for the care and attention that we provide.
Thank you again for sharing your positive experience with us.


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Review from J L (Wife of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very apprehensive about constantly having carers in the home even though we desperately needed the help, but the experience with our carers could not have been better. They are very professional, punctual, tidy, really caring and clearly have a vocation. We feel very blessed to have them. We
would have no hesitation in recommending them.

Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)

Thank you for sharing your positive experience with the carers. It's great to hear that they have been professional, punctual, and caring, making a positive impact on your quality of life. Your recommendation is highly appreciated and will surely help others in need of similar care.


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Review from Lesley N (Daughter of Client) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed temporary care cover for my father at short notice, and SureCare stepped in and was really helpful and professional. They arranged care for my father three times a day, and the service could not be faulted. The carer always turned up on time and meticulously recorded every detail. My father
was very happy with the care he received and found them very friendly and caring. I was very impressed with the service and would have no reservations about recommending SureCare. They offer a really caring and efficient service.

Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)

Thank you, Lesley, for such a lovely review; we are delighted to know you were happy with our care service, and it was an absolute pleasure to be given the opportunity to care for your father and to know you were both happy with the whole experience. This means a lot to our carer, and we will share the feedback with her. Thank you again.


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Review from Clive U (Son-in-law of Client) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used SureCare on two separate occasions in respect of my father-in-law. They offer a caring and well-run service and always arrived promptly at the times agreed.
I would highly recommend them.

Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)

Thank you so much for taking the time out to review our service. Your review will help so many more families who are looking for a genuine, safe and caring care company to look after their loved ones. Hearing this makes us so proud we are achieving what we set out to do.


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Review from B H (Daughter-in-law of Client) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has recently received care from SureCare and has ongoing care on a daily basis. We have been very pleased with the care team. They are professional, friendly and respectful and have tailored their care to meet her needs. They have found out what she wants and how best to assist her.
They have maintained continuity, arrived on time and are professional in all aspects. We feel the care is good quality and safe. We would highly recommend the care team to other clients or families.

Reply from Ran, Managing Director at SureCare (North Herts & Stevenage)

Thank you so much for the amazing feedback and kind words; we really appreciate it! Your mother-in-law is an absolute pleasure to care for. Hearing this makes us so proud, and our manager had the widest grin when she read this review. These kind words mean so much to her, so thank you! It is an absolute honour to support your mother-in-law and your family.


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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for SureCare (North Herts & Stevenage) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for SureCare (North Herts & Stevenage) is calculated as follows: ( (130 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (North Herts & Stevenage) is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (2)

Ritu

Ritu Haer

Job Title: Registered Manager

Joined: 2022

Hi, I'm Ritu and I bring years of experience in the world of care.


My journey has been defined by a genuine passion for helping others and a deep commitment to making a positive difference in people's lives.


As a registered manager, I'm here to ensure that you or your loved one receives the highest quality of care, tailored to your unique needs. Your well-being is at the heart of everything we do, and I'm excited to be on this journey with you.


Welcome to our care family. If you want to know more, don't hesitate to give us a call – I'm always available


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Ran Haer

Job Title: Managing Director

Joined: 2022

Hi, I'm Ran, and my journey has been nothing short of an adventure. I had the privilege of working for one of the world's largest companies. This role was more than just a job; it was my dream job, allowing me to travel extensively, meet fascinating people from all over the world, and bask in the warm embrace of sunshine in beautiful cities around the globe.


However, Barcelona held a particularly special place in my heart, or so I thought. Life has a way of surprising us, and it led me back to my roots in Hertfordshire, a town that may not be known for its tropical climate, but it holds a special place in my heart


I made the conscious decision to leave behind what I thought was my dream job for what is my dream job,—one that involves bringing warmth and care to the lives of those in our community.


Sure, I'm now part of the SureCare family, but we're more than just a care provider; we're a family-run business with deep connections to my hometown of Stevenage and nearby Hitchin. This is where I grew up, where my roots are firmly planted, and where I want to give back. It's not just a job for me; it's a passion, a commitment to making a positive impact in the very place that shaped me.


Welcome to our world of care—a place where my experiences in the corporate world meet my dedication to our community. Together with my partner (Ritu) and our wonderful team, we're here to make a meaningful difference in your life, because, for us, care is not just what we do; it's who we are.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (North Herts & Stevenage) to verify any information. View our terms and conditions. SureCare (North Herts & Stevenage) has a Platinum Service – more info.