Firstcall 247 Ltd

Toll Bar House Business Centre, 1 Derby Road, Ilkeston DE7 5FH
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9.8 16 Reviews
  • Firstcall 247 Ltd, Ilkeston
Firstcall 247 Limited started in the year 2018 and has branches across the UK.

It has a motivated and passionate team working towards the aim of providing quality services for the healthcare sector.

Firstcall 247 Limited puts clients needs first, by offering the very best in nursing and elderly care to enable clients to live a comfortable, safe and independent life.

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Care Provided by Firstcall 247 Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Tincy Thomas (Manager)

Funding & Fees Guide for Firstcall 247 Ltd

  • Prices

  • Our hourly care is charged at £24.95 per hour, it may varies as per the needs of service user and also will finalize after assessment or consultation. For live-in care our fee is based on assessment and ranges from £1450 to £1700 per week.

Firstcall 247 Ltd Reviews (16)

9.8

Firstcall 247 Ltd has a Review Score of 9.8 (9.763) out of 10, based on 16 reviews in the last 2 years. Over all time Firstcall 247 Ltd has 16 reviews.

Overall Experience

  • 11
  • 5
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Date Published

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Review from D H (Daughter of Client) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been wonderful and very caring. They made my father feel comfortable when dealing with hygiene matters.

Reply from Tincy Thomas, Manager at Firstcall 247 Ltd

Thank you for the review really appreciate, helps us strength to provide the best care in the community


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Review from H O (Daughter of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So far, I am very happy with the service provided. They carry out services to best the care is very good. Exceptional service. Whatever we ask for, the carers carry it out. Very happy with the service provided for my mother.

Reply from Tincy Thomas, Manager at Firstcall 247 Ltd

Really appreciate your review for us, which gives us to more strength to support people in the community.


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Review from D B (Client) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers were lovely people treating me with compassion and understanding. They were on time and had smashing senses of humour. I needed the services of the company urgently as I had been let down, and the carers started quickly to fill the gap. It was a pleasure to welcome them into my home.

Reply from Tincy Thomas, Manager at Firstcall 247 Ltd

Thank you for the great words and so much for the review, really appreciate it.


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Review from Julie G (Daughter of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can not rate them highly enough, carers for my mum are excellent, kind and very good. They arrive on time for visits. Everything has been explained to us by the Manager down to the last details. Definitely recommend.

Reply from Tincy Thomas, Manager at Firstcall 247 Ltd

Thank you so much for the review, really appreciate the words you put on and thank you for supporting us.


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Review from Emma B (Daughter of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been wonderful, very polite and kind to my mum and myself. They are always very cheerful and this makes my mum feel good. They go above and beyond for her and I think the care is brilliant. They are very respectful and retain my mum's dignity when caring for her. Any concerns don't hesitate
to contact me to ensure if there is anything else that can be done. Management are brilliant also, they have sorted out any concern right away and are very easy to talk to and get along with. Fantastic company!

Reply from Tincy Thomas, Manager at Firstcall 247 Ltd

Thank you so much for this great review, really appreciate and thank you for supporting us


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Review from Joanne D (Daughter of Client) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and respect they shown to my Mum in her remaining days was fantastic. They cared for her with repeat and dignity. Everyone of the team we met was equally fantastic! They made sure my Mum was cared for and comfortable. I thank you for the care you gave to my Mum!

Reply from Tincy Thomas, Manager at Firstcall 247 Ltd

Thank you for the kind words, really appreciate it, which helps us to keep going.


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Review from Lynn M (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have never been in the position before of needing carers to look after Mom so it was all a bit daunting and not sure what to expect.
The manager was amazing and put our minds at rest straight away.
The girls looking after Mom have been amazing. Time is impeccable, they are so kind too. Nothing
is too much trouble. I really wouldn’t hesitate to recommending homecare.

Reply from Tincy Thomas, Manager at Firstcall 247 Ltd

Thank you for the kind words, really appreciate it, which helps us to keep going.


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Review from Shankara S (Husband of Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been under the care of FirstCall 247 for about 18 months to date. During that time we had many carers both male and female. Without exception, they have all been, very, polite, courteous, considerate, and caring. We would strongly recommend them to anyone who requires care.

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Review from G M (Son of Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful and caring staff assisting with the day-to-day tasks, which now have become harder to complete for my father.
The team helped with any requests needed and treats my father with dignity.
Thank you for all your help, and Merry Christmas to the whole team.

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Review from Chris C (Son of Client) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had FirstCall 247 carers for about a year.
They were able to provide a service in a relatively rural area where other providers would not visit.
If there was any need to contact the controller at the office, the phone was answered promptly or a quick callback was provided.
Firstcall 247 were
flexible and able to provide additional visits at short notice.
The carers were very gentle and kind and patient, which Mum really appreciated.

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Review from Maria C (Mother of Client) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, respectful and polite they are fairly punctual, depending on traffic conditions. Take care to listen to your ways of going on with the care you want for your relative. That's enough, not got any more to say.

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Review from A H (Mother of Client) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is provided for my adult disabled son, we have been receiving care for a couple of years now and also staff supporting my him during his hospital admission.
He seems happy to see the members of staff, it has taken him a while to adjust and to become comfortable with the staff.
Personal care and
toileting is provided during the day and staff provide walks and trips to the local park. Staff interact with games and movie watching within the home and make meals for him or meals from the local shop while out walking.
My son can at times have challenging behaviours and staff have always remained calm and professional during these times.
Staff are smart, clean and respectful and I know that he is safe with them, yes there has been issues, but these are easily discussed and addressed with management, and are rare.
Medication is given correctly and safely.
Overall care is very good and I'm happy with the care provided.

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Review from Maxine D (Daughter of Client) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers are lovely and are very caring and pleasant to deal with. The carers provide personal care for my dad of which he is happy with. This service enables my dad to stay in his own home which is wonderful!

Reply from Tincy Thomas, Manager at Firstcall 247 Ltd

Thank you so much for your kind words, really means a lot to us.


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Review from D P (Sister of Client) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I live in Australia and engaged care for my mum who was dying of cancer. The 24/7 care was invaluable as I knew Mum was in good hands. I so appreciated the manager and her team’s care of Mum until her passing. Very genuine and authentic carers - happy enough to then set up a similar arrangement for
my disabled brother who has the manager and her team care for him today.
I’m grateful for the care that is provided to my brother as it gives him confidence and independence at the same time - just having someone caring for him when I live in Australia gives me peace of mind. Thank you.

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Review from Amanda T (Daughter of Client) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What lovely people you employ, so caring and thorough. The staff is kind but professional and flexible. A very good service. Management is quick to respond also. Thank you for caring for Mum. I would highly recommend this company.

Reply from Tincy Thomas, Manager at Firstcall 247 Ltd

Thank you so much for your kind words, really means a lot to us.


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Review from P G (Daughter of Client) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the workers are hard-working and understand my mum's care, can't ask for any better workers than all of you who come to my mum. The bosses are very good to get along with and is easy to understand all needs.

Reply from Tincy Thomas, Manager at Firstcall 247 Ltd

Thank you so much for your kind words, really means a lot for us, happy to hear that you all love our service.


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Current Review Score: 9.8 (9.763)

Overview of Review Score

The Review Score of 9.8 (9.763) out of 10 for Firstcall 247 Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.763 for Firstcall 247 Ltd is calculated as follows: ( (72 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 93 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Firstcall 247 Ltd is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Firstcall 247 Ltd

What Type of Services does Firstcall 247 Ltd offer?

Firstcall 247 Ltd offers Home Care.

How many Carers does Firstcall 247 Ltd employ?

Firstcall 247 Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Firstcall 247 Ltd to verify any information. View our terms and conditions. Firstcall 247 Ltd has a Platinum Service – more info.