Hope Care Service Agency

17 Morris Walk, Pilgrove Way, Cheltenham GL51 0SQ
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9.5 8 Reviews
  • Hope Care Service Agency, Cheltenham
Working across Cheltenham and the surrounding areas, Hope Care Service Agency focuses on delivering quality care services that allow people to continue living independently in their own homes.

The team can assist with a variety of needs and have a wealth of experience in the best care practices. Whether you are looking for some help around the home, support with personal tasks such as getting dressed or personal care, or simply would like some companionship every so often, the team are able to offer care that will help you to maintain a positive quality of life.

For every person, the team arrange an initial assessment where they work to find out what they are hoping to achieve through care and what their personal requirements are. They then match the person with a chosen carer who will spend time getting to know the person better and work to establish a respectful and happy relationship. This carer then follows a carefully designed but flexible care plan, ensuring that any changing needs are recognised and responded to.

To find out more or to arrange an initial assessment, please contact the team.

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Care Provided by Hope Care Service Agency

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Hope Care Service Agency Ltd
  • Person in charge
  • Hope Guerrier (Registered Manager)

Funding & Fees Guide for Hope Care Service Agency

  • Prices

  • Please get in contact with us and we will happily discuss our fees with you.

Hope Care Service Agency Reviews (8)

9.5

Hope Care Service Agency has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Hope Care Service Agency has 8 reviews.

Overall Experience

  • 8
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Date Published

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Review from Shelley M (Daughter of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hope Care Service Agency provides excellent care and I have no hesitation recommending them. The professionalism, safety first policy and level of care is outstanding. What really makes them special for me is the effort that has been made, from management to individual carers, to make my Mum feel safe
and happy. Mum wanted me to write that 'everyone is very friendly, caring and patient'. Thank you Hope Care!

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Review from Beverley B (Daughter of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has had carers from Hope Care Service Agency since July 2023. The carers are always kind, caring and attentive. They listen to any concerns and worries that Mum has and deal with them quickly and efficiently. They also help to lift Mum's spirits if she's a bit low. She was thrilled recently when
her carer sang Happy Birthday to her! As a family, it puts our minds at ease to know that she's looked after so well.

Reply from Hope Guerrier, Registered Manager at Hope Care Service Agency

Thank you for your lovely review. We really appreciate your feedback and kind words. I will certainly let the ladies know, they will all be very happy to hear that their hard work is appreciated. Thank you.


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Review from Grace B (Granddaughter of Client) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply cannot rate Hope Care Services highly enough, our grandmother was assessed and approved for needing more care supplied by the Adult Help Desk, we were very apprehensive initially but the manager and her team put our minds at ease and the care was excellent. Nothing was too much trouble and the
whole team were friendly and approachable. I would have absolutely no hesitation in recommending this agency. Thanks again all (the manager and the team).

Reply from Hope Guerrier, Registered Manager at Hope Care Service Agency

Thank you so much for your amazing feedback, and for your kind words - I will ensure that this is passed on to the ladies.
It is so heartwarming to know that you all placed your trust in us to provide care for your grandmother, and we very much enjoyed supporting your grandmother and all the family.
Thank you.


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Review from cora p (Sister-in-law of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Hope Care Service Agency highly enough. My brother-in-law has a learning difficulty and has needed regular support since having a stroke. The manager and her team have been a key part of his recovery. I have found the service to be honest, reliable and professional but above all else,
they really do care. My brother-in-law looks forward to his daily visits where he is treated with respect and dignity and I feel so much more relaxed knowing that he is in good hands.
Communication is excellent and I really look forward to the monthly updates.
If there was a gold standard for how care should be Hope Care Services is it.

Reply from Hope Guerrier, Registered Manager at Hope Care Service Agency

Thank you so much for your kind words and recognition of our service! We really appreciate your review, and I will pass this feedback on to ladies, who will be equally as appreciative. This brings us so much pride, and we are all so fond of your loved one. Thank you for taking the time to leave this review for us, and we look forward to continuing to work with you and your loved one. Thank you once again.


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Review from Abby E (Daughter of Client) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had the most amazing experience with Home Care Services. The staff are so friendly and professional. The caring is always the best care I could possibly wish for for my mum. Always keep me updated on everything. I feel happy knowing that my mum is cared for but a loving caring attentive person.
I would highly recommend this care company Hope Care Services to anyone needed help with themselves or a family member.

Reply from Hope Guerrier, Registered Manager at Hope Care Service Agency

Thank you for such a nice review. We appreciate your feedback and look forward to continuing to provide the service for your loved one. Thank you!


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Review from Peter L (Son of Client) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager was beyond our expectations as a carer. Her skills were of the highest order but it is her commitment - from the heart - that marked her out as someone truly remarkable in her vocation. Caring for our father was not the easiest task but she was like a rock in her reliability. I think goodwill
of this order is rare. It is in our view inconceivable that any carer could be better than the manager. And yet we just stumbled across her. Incredible luck which we bless.

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Review from C H (Friend of Client) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We approached the manager and her company to provide immediate care when my friend needed leg care after months of deterioration, community nursing care being impossible to source.
She responded promptly and efficiently to our needs, putting in place a suitable care package of twice daily visits,
reducing to daily and then thrice weekly as the situation improved.
She has been punctual, hard working, brought real clinical improvement and best of all created a real bond of companionship with my friend who has come to really enjoy her visits. This is in stark contrast to our previous experience with two other care companies.
We are both very grateful to the manager and her team and look forward to an ongoing relationship with them.

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Review from O S (Son of Client) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service. A great company to use. The whole process was very straightforward, and the care provided was of a top standard. I never worried for my mother at any point and was always kept in the loop of anything that happened. Thanks.

Reply from Hope Guerrier, Registered Manager at Hope Care Service Agency

Thank you for your review! We look forward to helping in the future.


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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Hope Care Service Agency is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Hope Care Service Agency is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hope Care Service Agency is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Hope Care Service Agency

What Type of Services does Hope Care Service Agency offer?

Hope Care Service Agency offers Home Care.

How many Carers does Hope Care Service Agency employ?

Hope Care Service Agency employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hope Care Service Agency to verify any information. View our terms and conditions. Hope Care Service Agency has a Platinum Service – more info.