Heart of Gold Homecare Ltd

35 Lee Lane, Horwich, Bolton BL6 7AX
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8.0 3 Reviews
  • Heart of Gold Homecare Ltd, Bolton
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Care Provided by Heart of Gold Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Heart of Gold Homecare Ltd
  • Person in charge
  • Rahisah Arfat (Manager)
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Heart of Gold Homecare Ltd Reviews (3)

8.0

Heart of Gold Homecare Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Heart of Gold Homecare Ltd has 3 reviews.

Overall Experience

  • 2
  • 1
  • 0
  • 0
  • 0

Date Published

3
1
1
1
2

Review from Dawn C (Daughter of Client) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my Mum came home from from a 4 month stay in hospital I came across Heart Of Gold Homecare Ltd. Since then they have been coming to her every week and we have nothing but praise for them. The office team were very efficient and polite and sorted out what Mum needed straight away. It is the same
2 ladies who come so Mum doesn't have to get used to new people every week. Mum describes them as "really lovely, kind and caring and they do a wonderful job". They are always on time but if they think they may be only 5 minutes late they will ring to say so. Mum says she feels like she has been treated "like one of the family with all involved and I look forward to their visits" We both would highly recommend Heart of Gold.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Eileen C (Wife of Client) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To the manager and all the staff that so caringly looked after my dear husband,
He didn't have a good life these last 2 years, but each time Hearts of Gold came you brightened up his day. The banter that went on with him and his carers, it was hilarious. It was so nice to hear him laughing.
I know
he wasn't easy to get on with at times, but at the end of the day we really didn't know what he was going through.
You looked after him so well. I've nothing but praise for you all, he was in the best hands ever
You really have Hearts of Gold.
Thank you all from myself and my Family

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Fehmida P (Client) published on 23 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

You have provided us with a very good service, excellent care worker who does a very good job. We love your service very much and we would recommend your service to anyone who wants your service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Heart of Gold Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Heart of Gold Homecare Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heart of Gold Homecare Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Heart of Gold Homecare Ltd

What Type of Services does Heart of Gold Homecare Ltd offer?

Heart of Gold Homecare Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heart of Gold Homecare Ltd to verify any information. View our terms and conditions. Heart of Gold Homecare Ltd has a Basic Service – more info.