Heart Warming Care Services Ltd

Office 47, Mimosa Crescent, Sunnyhill, Derby DE23 1WP
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8.5 2 Reviews
  • Heart Warming Care Services Ltd, Derby
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Care Provided by Heart Warming Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Heart Warming Care Services Ltd
  • Person in charge
  • Kerry Pegg (Manager)
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Heart Warming Care Services Ltd Reviews (2)

8.5

Heart Warming Care Services Ltd has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Heart Warming Care Services Ltd has 2 reviews.

Overall Experience

  • 2
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Date Published

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Review from Emma W (Daughter of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heart Warming Care Services have over seen the care of my dad, now for just over 3 months. As a family, we can not fault the level of care provided. The manager and her team of girls are phenomenal. They always go above and beyond, so caring and extremely professional and knowledgeable in their field
of work, arrive on time with smiles on their faces. They are just a true ray of sunshine and don't only care for my dad but always cheer him up on a daily basis. Never did we feel that my dad would have welcomed carers into his home to support him but he actually looks forward to the manager and the girls arriving. Thank you so much for making life that little less stressful for us as a family. Keep up the great work.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stacey P (Granddaughter of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are incredibly grateful for the outstanding care provided to my nan. From the very first consultation, the team demonstrated compassion, professionalism, and genuine care. The carers are not only skilled and attentive but also incredibly kind and patient, which has made a world of difference
to my nan's quality of life.
They take the time to engage her in meaningful conversations, assist with daily tasks, and ensure her comfort and dignity are always prioritised. Their punctuality and attention to detail have been impressive, giving our family peace of mind knowing she's in capable hands.
The level of communication has also been excellent - they keep us updated regularly and listen to any concerns we have, making adjustments when needed.
I would highly recommend their care to anyone looking for compassionate and professional support for their loved ones at home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Heart Warming Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Heart Warming Care Services Ltd is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heart Warming Care Services Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Heart Warming Care Services Ltd

What Type of Services does Heart Warming Care Services Ltd offer?

Heart Warming Care Services Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heart Warming Care Services Ltd to verify any information. View our terms and conditions. Heart Warming Care Services Ltd has a Basic Service – more info.