Right at Home (Hillingdon & Uxbridge)

Citibase Uxbridge, The Atrium, 1 Harefield Road, Uxbridge UB8 1PH
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Top 20 award
9.9 24 Reviews
  • Right at Home (Hillingdon & Uxbridge), Uxbridge
Right at Home Hillingdon & Uxbridge is dedicated to providing the best care and support.

Services are tailored to the specific needs of the client, ranging from companionship, meal preparation, medication reminder, personal care, shopping and running errands, respite cover, 24-hour live-in care and much more.

The clients and their needs are at the centre of everything they do.

Care is delivered in a way that respects and promotes client's independence and dignity as well as providing emotional support to families.

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Care Provided by Right at Home (Hillingdon & Uxbridge)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mahi Shettiar (Managing Director)

Funding & Fees Guide for Right at Home (Hillingdon & Uxbridge)

  • Prices

  • From £29 per hour

  • Please contact us to discuss further

Right at Home (Hillingdon & Uxbridge) Reviews (24)

Total of 24, showing 1-20
9.9

Right at Home (Hillingdon & Uxbridge) has a Review Score of 9.9 (9.949) out of 10, based on 17 reviews in the last 2 years. Over all time Right at Home (Hillingdon & Uxbridge) has 24 reviews.

Overall Experience

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Review from B L (Daughter of Client) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home are a quality care company with staff that take the time to engage with their clients. They are reliable and trustworthy - I know my 102 year old Mum is in safe hands when they are with her. Excellent service.

Reply from Mahi Shettiar, Managing Director at Right at Home (Hillingdon & Uxbridge)

Thank you for your kind words! We're delighted to hear you're happy with the care we provide for your 102-year-old mother. Ensuring compassionate, high-quality support is our priority, and your appreciation means a lot to our team. We'll be sure to share your feedback with them.


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Review from Phil C (Son of Client) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great carers that my mum is very happy with. they carry our all their duties with care and attention to detail. .would have no hesitation recommending them

Reply from Mahi Shettiar, Managing Director at Right at Home (Hillingdon & Uxbridge)

Thank you for your kind words! We're delighted to hear that mum is happy with our care. Our carers equally enjoy looking after her, and your recommendation means a lot to us!


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Review from A F (Sister of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is excellent - daily carers are punctual, professional, kind and willing. Any concerns I may have are listened to, discussed with me and if any arrangements need to be altered or amended as client needs change this is done promptly and efficiently through the management.

Reply from Mahi Shettiar, Managing Director at Right at Home (Hillingdon & Uxbridge)

Thank you for your kind words! We're delighted to hear that you are happy with our service and that our team is meeting your needs with professionalism and care. Your feedback means a lot to us!


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Review from M R (Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Initially we used RAH for Saturday outings for parents - to the park or for lunch. These were greatly enjoyed by all. As parents capabilities declined they came reliably every evening to manage 'sundowning' and prepare/supervise evening meal, showers and bedtime routine. 3 Carers were all lovely and
quickly established good/ fond relationships with parents. We had a few hiccups but mgt picked them up quickly and the assistance was invaluable in keeping parents safe and well looked after for 4 months until they had to go into care home.
Good reports/ feedback from the carers although I had huge issues accessing the report system!

Reply from Mahi Shettiar, Managing Director at Right at Home (Hillingdon & Uxbridge)

Thank you for your thoughtful feedback. We're delighted to hear that our carers provided valuable support and built strong relationships with your parents. We appreciate your comments regarding the report system-while the system itself was functioning, we understand that accessing it was challenging for you. Regardless, the system has now been upgraded. Wishing you and your family the best.


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Review from Susan M (Daughter of Client) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received a wonderful service from RAH and I would recommend their service.
The manager took a lot of time to understand and assess Mum's needs. She matched Mum with Carers which Mum really liked.
The Carers demonstrated an understanding of dementia needs and showed kindness towards Mum. They
took time to listen to her stories and ensured she took her medication and meals.
I would recommend this service to families who have elderly relatives who need extra care.

Reply from Mahi Shettiar, Managing Director at Right at Home (Hillingdon & Uxbridge)

Thank you for your lovely feedback. We're thrilled to hear your mum received such thoughtful care from our team. It's great to know our Carers' understanding, kindness, and attention to her needs made a positive impact. Your recommendation means a lot to us - thank you for sharing your experience!


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Review from J W (Client) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and care provided by Right at Home has been absolutely excellent. Post hip replacement I had 3 weeks help on discharge from hospital. My carer has been totally professional, caring, and completely excellent.
The care I received aided my recovery 100%. The carer is always beautifully clean
and well-presented. She approached every aspect of care with tenderness and empathy I couldn't have had better care.
Management was also excellent cannot praise them enough.

Reply from Mahi Shettiar, Managing Director at Right at Home (Hillingdon & Uxbridge)

Thank you for your wonderful review! We're delighted to hear that our care made such a positive impact on your recovery after your hip replacement. It's fantastic to know our carer's professionalism and empathy stood out. We'll share your kind words with the team. Wishing you continued health and happiness!


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Review from J S (Son of Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The career attended to Mum's needs with absolute compensation, mum felt at ease with the career & looked forward to the visit, especially when it took us a long time to convince her to let someone in to help her with her needs, 5 stars all the way, thank you.

Reply from Mahi Shettiar, Managing Director at Right at Home (Hillingdon & Uxbridge)

Thank you for taking the time to write us a review and for your kind words! We're truly honoured to have been entrusted with your mum's care and are grateful to have been part of her journey.


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Review from R F (Nephew of Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The registered manager and the team have been a fabulous help to my Aunty and Uncle. The registered manager is very knowledgeable and her experience in this sector has been invaluable in helping us navigate through our current situation. My uncle has reported that the care has been good.

Reply from Mahi Shettiar, Managing Director at Right at Home (Hillingdon & Uxbridge)

Thank you so much for your kind words and feedback. We're delighted to hear that our team have been able to support your Aunty and Uncle effectively. We will pass your wonderful feedback to the team!


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Review from A F (Daughter of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to Right at Home for providing a high standard of care to our 93-year-old mum for the past year and a half. The transition from mum being totally independent to being assisted with personal care was managed in a professional and considerate way. The caregivers showed her kindness, understanding
and friendship. Management were always happy and willing to discuss unexpected challenges, to help find a solution that suited Mum and the family, of which we were enormously grateful. Thanks again to all those at RAH, who provided great care and friendship to Mum!

Reply from Mahi Shettiar, Managing Director at Right at Home (Hillingdon & Uxbridge)

Thank you for your heartfelt review. We're truly honoured to have been entrusted with your mum's care and are grateful to have been part of her journey. We'll continue to strive for the high standards that made her feel comfortable and cared for. Thank you for your kind words.


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Review from Chantelle S (Granddaughter of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The registered manager and her wonderful team are what everyone wants in a care service. As a nurse myself I feel it’s imperative that service users are treated with dignity and respect that they deserve. The registered manager has helped me out immensely when I have needed extra care provision for
my nan at short notice. Her team really do care and contact us when they have queries or uncertainties surrounding the service user. I have 100% trust in their knowledge. Thank you for always giving your best.

Reply from Mahi Shettiar, Managing Director at Right at Home (Hillingdon & Uxbridge)

We're deeply grateful for your kind words. Ensuring dignity, respect, and compassionate care are at the core of our values. Thank you for trusting us with your loved one's care.


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Review from Tina W (Daughter of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are reading this review, you are probably looking for extra help for yourself or a loved one. Please look no further - if you want to have peace of mind in the knowledge that the care provided for yourself or loved one, Right at Home is exceptional! I have no hesitation in recommending this company
as they have constantly exhibited very high standards of care for my dearly loved 86-year-old frail mum. Not only am I highly impressed, but more importantly, my mum is very happy with the care provided.

Reply from Mahi Shettiar, Managing Director at Right at Home (Hillingdon & Uxbridge)

Thank you for taking the time to write us this five-star review. I will pass this amazing feedback on to the team and I know they will be thrilled to hear of the kind words you have shared.


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Review from S T (Daughter of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using this service since December for my mother after she had a series of falls and have been very pleased with the service. The manager is a consummate professional, was very thorough in her assessments, friendly and related well to us all and has a wealth of knowledge which we have all
found helpful. Nothing was too much trouble and they were able to adapt in a timely manner to my mother's changing needs.

Reply from Mahi Shettiar, Managing Director at Right at Home (Hillingdon & Uxbridge)

Thank you for your kind feedback about the care and support you have received from the team.


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Review from V W (Daughter of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum (who is 101 years of age) has always been very independent but in the last couple of years has needed more help from myself and my sisters.
After meeting the manager and a staff member from 'Right at Home' at an open day in Uxbridge this seemed to be the right way to move forward with care
for Mum in her own home.
My mum is very happy with the care she is receiving - which equally makes us happy too.
The carers are always polite, courteous and professional - are so the management staff, always a pleasure to speak to.
Thank you for first-class service.

Reply from Mahi Shettiar, Managing Director at Right at Home (Hillingdon & Uxbridge)

Thank you so much for your kind words and five-star review. We take pride in matching the right carer to the clients thus establishing strong bonds.


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Review from J L (Client) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used this service for some weeks, and I have really appreciated the support I have had. I felt confident when agency managers came to asses my needs, and subsequent contact has been excellent. The carers they have provided have been wonderful from the start. I have needed emotional support, and
she provides this always, along with the willingness to help with any task. Her visit has helped me enormously.

Reply from Mahi Shettiar, Managing Director at Right at Home (Hillingdon & Uxbridge)

We are delighted to hear about the positive experience you had with our Right at Home Hillingdon carer.
Providing exceptional care and companionship is our top priority, and we appreciate your feedback. Our team is committed to maintaining high standards and ensuring a supportive environment for our clients.
Thank you for choosing Right at Home Hillingdon & Uxbridge


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Review from J L (Client) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am 92 years of age and normally live alone at my family home with a weekly domestic cleaner. I have broken my hips through falling so have to use a walking frame to help me walk.
Since receiving help from Right at Home for the last couple of months, which I found very kind, considerate and helpful!
My carers have been very kind and considerate, especially taking me out to garden centres etc to relieve my burden!

Reply from Mahi Shettiar, Managing Director at Right at Home (Hillingdon & Uxbridge)

Thank you for your wonderful words and for taking the time to write us a review.


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Review from Audrey F (Client) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with my carer. We get on very well and have become friends. She is so very supportive and gently encouraging when we go out on our 'adventures'! It is very important for me to get out and about and she is always suggesting outings, such as the library, garden centres, art exhibitions,
feeding the ducks, local shops and etc. The house is very clean and she often suggests doing something I haven't thought of.

Reply from Mahi Shettiar, Managing Director at Right at Home (Hillingdon & Uxbridge)

Thank you for taking the time to write us a fantastic review. We are very proud of our carers! It’s always our goal to provide the best possible assistance and support to our clients.


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Review from C S (Husband of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The client is very happy with the service provided. The carers are always polite, courteous and professional. They make an effort to ensure her needs are taken care of.

Reply from Mahi Shettiar, Managing Director at Right at Home (Hillingdon & Uxbridge)

Thank you so much for your kind words. It's always rewarding to hear that the care we provide is making a positive impact on the lives of the people we support. We're committed to delivering the highest level of care possible, and your feedback only motivates us to continue doing better.


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Review from L B (Daughter-in-law of Client) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers to be extremely attentive to my mother in laws needs. They are firm but extremely professional and considerate. They have been amazing support. The firm has been really good at accommodating our changes.

Reply from Mahi Shettiar, Managing Director at Right at Home (Hillingdon & Uxbridge)

Thank you for taking the time to write us a review. We are proud of our wonderful team of caregivers and admire the way they adapt and support people depending on their unique requirements.


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Review from Alan B (Friend of Client) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home (Hillingdon & Uxbridge) have now been looking after my friend (with Alzheimer's) in the morning for several months. They have been excellent, and I have now extended their care to evenings as well. The managing director and her staff have taken kind and intelligent care of my friend despite
having some challenges at times, almost beyond the call of duty. This enabled me to move away for the Christmas holiday, knowing my friend was in good hands and that he would be fed well, thanks to the microwave oven. The initial discussions with the managing director were extremely helpful, and this resulted in a first-class care package. I am very happy to recommend Right at Home (Hillingdon & Uxbridge) for their excellent care of the elderly.

Reply from Mahi Shettiar, Managing Director at Right at Home (Hillingdon & Uxbridge)

Thank you for your wonderful words and for taking the time to write us a review.


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Review from G B (Client) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service.

Reply from Mahi Shettiar, Managing Director at Right at Home (Hillingdon & Uxbridge)

Thank you. We're very privileged to be able to care for you.


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Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for Right at Home (Hillingdon & Uxbridge) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.949 for Right at Home (Hillingdon & Uxbridge) is calculated as follows: ( (94 Excellents x 5) + (5 Goods x 4) ) ÷ 99 Ratings = 4.949

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Hillingdon & Uxbridge) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

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Meet the Team (1)

Mahi

Mahi Shettiar

Job Title: Managing Director

Joined: 2022

I set this business up with the aim of improving the quality of life of all of those we care for. We truly believe that everyone deserves the right to dignified quality care. I think it is important to give the same service you would expect for yourself or one of your loved ones. With the right care in our own homes, a person can maintain their independence and quality of life for longer.


Nothing but the best should suffice for any member of your family or someone you care for.


Frequently Asked Questions about Right at Home (Hillingdon & Uxbridge)

What Type of Services does Right at Home (Hillingdon & Uxbridge) offer?

Right at Home (Hillingdon & Uxbridge) offers Home Care.

How many Carers does Right at Home (Hillingdon & Uxbridge) employ?

Right at Home (Hillingdon & Uxbridge) employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Hillingdon & Uxbridge) to verify any information. View our terms and conditions. Right at Home (Hillingdon & Uxbridge) has a Platinum Service – more info.