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Edinburgh Support Services & Healthcare Training Ltd has a Review Score of 8.7 (8.722) out of 10, based on 3 reviews in the last 2 years. Over all time Edinburgh Support Services & Healthcare Training Ltd has 3 reviews.
Review from J H (Client) published on 30 March 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from G R (Son of Client) published on 25 March 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Roselyn Mukaro, Registered Manager at Edinburgh Support Services & Healthcare Training Ltd
We would like to thank you and your family for having chosen ESSHT to give care to your dad. As one of our first clients that gave us a chance we can not thank you enough. It was a honour to work with Mr R, and so glad your family was so amazing and supportive.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Margaret J (Wife of Client) published on 14 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Roselyn Mukaro, Registered Manager at Edinburgh Support Services & Healthcare Training Ltd
Thank you so much for your heartfelt review, we appreciate it. The honour was ours to have known your amazing family, best wishes all staff at Edinburgh Support Services & Healthcare.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.7 (8.722) out of 10 for Edinburgh Support Services & Healthcare Training Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.722 for Edinburgh Support Services & Healthcare Training Ltd is calculated as follows: ( (13 Excellents x 5) + (5 Goods x 4) ) ÷ 18 Ratings = 4.722
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Edinburgh Support Services & Healthcare Training Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Sep 2024
| How well do we support people's wellbeing? |
Good
(4) |
| How good is our leadership? |
Good
(4) |
| How good is our staff team? |
Good
(4) |
| How good is our setting? |
Not Assessed
(0) |
| How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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