Helping Hands Home Care (Huddersfield)

Office G21, 7 Northumberland Street, Huddersfield HD1 1RL
Submit a Review
9.2 5 Reviews
  • Helping Hands Home Care (Huddersfield), Huddersfield
Helping Hands Home Care (Huddersfield) provides quality home care services for a wide range of needs and requirements.

Following a carefully designed, personalised care plan each person will receive care and support to suit them from a team of experienced and compassionate care providers. From companionship to live-in care, they are able to deliver as little or as much support as needed, and they focus on empowering each person they work with to maintain their independence whilst ensuring they feel safe and comfortable at all times.

The team cover Huddersfield, Halifax, Holmfirth, Scammonden, Marsden, Meltham, Armitage Bridge, Flockton Moor, Mirfield and the surrounding areas. Please get in touch to find out more about how they could help you or a loved one.

Show Helping Hands Home Care (Huddersfield) on the Map

Care Provided by Helping Hands Home Care (Huddersfield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Helen Cudjoe (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Huddersfield)

  • Prices

  • Domiciliary Care From £31.00 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Huddersfield) Reviews (5)

9.2

Helping Hands Home Care (Huddersfield) has a Review Score of 9.2 (9.200) out of 10, based on 5 reviews in the last 2 years. Over all time Helping Hands Home Care (Huddersfield) has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
0
0
5
0

Review from John G (Son of Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands provided a really helpful service for my mother. As her mobility worsened, they provided increasing care. When my mother fell, I was informed by a neighbour. Since I lived away, I could not get to my mother for a few hours. I rang Helping Hands, who sent a carer straight away to stay with
her until I was able to get there and the ambulance arrived. This was a great relief. I would definitely recommend Helping Hands.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Heather B (Client) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed home care after suffering a slipped disc during a 9 week wait for surgery and for a few weeks post-op.
The assessment of needs was professional, warm and reassuring. A dear contact helped define what we agreed would be given and flexibility was also possible.
The carers who visited were
completely reliable, cheerful positive and carried out anything we agreed and more.
I would recommend this service without reservation.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J E (Son of Client) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good support from manager and staff at Helping Hands Home Care (Huddersfield).
Routine hospital support visits are very good and reliable although some carers when new, are not informed by the head office/previous carers of the route or correct entrance to use which has sometimes resulted in arriving
late for treatments.
Regular home visits vary depending on carer. Some are excellent and take initiative to do odd jobs, make drinks and visit shops etc. Others just sit there and wait for my elderly mother to make them a drink and generally entertain them, basically adding no value, other than a bit of company during the two-hour visit.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jeff S (Son of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Helping Hands was fine - attendance, time-keeping, duties performed etc - were all performed to a good standard and reflected the background and training given to the staff.
However, the client (my mother) was upset and annoyed by the fact that although every attempt was made
by Helping Hands to provide continuity of staff personnel, she couldn't cope with different staff arriving each week.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Heather B (Daughter of Client) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands cared for my father during his convalescence after breaking his leg. The care was very friendly and always on time. The carers went above and beyond to make sure his surroundings were clean and safe at all times and that he was talked to like a person, not a client. Couldn't recommend
a better company. We have used other companies before who did the bare minimum, which Helping Hands certainly doesn't; they are happy to help in any way. Thanks again for caring for my dad.

Reply from Helen Cudjoe, Branch Care Manager at Helping Hands Home Care (Huddersfield)

Hi Heather, thank you so much for leaving this amazing review for us! I'm thrilled to hear how pleased you are with our service and that our carers were very friendly. It is our absolute pleasure to support your dad, and we are so grateful for your lovely feedback!
Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.2 (9.200)

Overview of Review Score

The Review Score of 9.2 (9.200) out of 10 for Helping Hands Home Care (Huddersfield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Helping Hands Home Care (Huddersfield) is calculated as follows: ( (23 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 30 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Huddersfield) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Helen

Helen Cudjoe

Job Title: Branch Care Manager

About me


As a Branch Care Manager, I am responsible for overseeing all aspects of the day-to-day running of the Huddersfield Branch. I am dedicated to safe working practices for our staff team and customers ensuring we are compliant with all local and national legislation and meet the fundamental standards set out by CQC.


I am passionate about the care we provide, and I stand by the organisational values. I have worked in management within the Social Care sector since 2006 and to this day I enjoy seeing how we can support and change lives.


I love to unwind with family and friends, walk my dog and volunteer for a local group over the weekend.


My experience and expertise


I am a highly motivated individual with a passion for developing and delivering quality services. I have extensive experience in managing a variety of health services which incorporated CQC Residential Units, 24-hour Supported Housing, Employment Services, Additional young people homeless prevention, Community Based Services, and Housing Floating Support Services. I have successfully created and led high-performing teams - resulting in targets being exceeded. My drive and enthusiasm support my positive ability to develop and maintain partnerships and I am approachable and a sound communicator, enabling me to form successful relationships. I am extremely passionate about supporting people to progress and meet customer aspirations.


• Level 5 Diploma in Leadership Health and Social Care - Children and Young People’s Services
• ILM Level 5 Diploma in Leadership and Management


Why I chose Helping Hands


I chose to join Helping Hands as I am passionate about the organisational values, and I personally believe "Life is better at Home" for all of our customers.


Helping Hands is a caring organisation that puts its employees and customers at the heart of what we do. We are committed to prioritising the health and well-being of all.


Frequently Asked Questions about Helping Hands Home Care (Huddersfield)

What Type of Services does Helping Hands Home Care (Huddersfield) offer?

Helping Hands Home Care (Huddersfield) offers Home Care.

How many Carers does Helping Hands Home Care (Huddersfield) employ?

Helping Hands Home Care (Huddersfield) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Huddersfield) to verify any information. View our terms and conditions. Helping Hands Home Care (Huddersfield) has a Platinum Service – more info.