Unite Highland Care

32B Victory Way Admirals Park, Crossways, Dartford DA2 6QD
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9.8 18 Reviews
  • Unite Highland Care, Dartford
Unite Highland Care provides home care services and support to adults aged 0-18 and 18 years above. With the focus on helping people to live independently and maintain their quality of life, the team offer a wide range of services to suit different needs and preferences.

All care is person-centred, with care plans carefully designed around the unique needs of each individual. This ensures all clients receive the support they need and have the opportunity to be actively involved in their own care, with the support they need to live a happy, fulfilled life.

Please contact the team to find out more about the care services they offer.

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Care Provided by Unite Highland Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Unite Highland Care Ltd
  • Person in charge
  • Olusegun Atoyebi (Manager)

Funding & Fees Guide for Unite Highland Care

  • Prices

  • The cost of care in your own home will vary depending on your needs and how much support you require.


    We can provide both short-term and long-term care packages according to your needs. Please speak to a member of our team today via email for clear guidance and an accurate quotation.

Unite Highland Care Reviews (18)

9.8

Unite Highland Care has a Review Score of 9.8 (9.778) out of 10, based on 9 reviews in the last 2 years. Over all time Unite Highland Care has 18 reviews.

Overall Experience

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Date Published

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Review from A M (Mother of Client) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but praise to unite highland care. The supportive staff and management. The staff are caring, compassionate, respectful and are highly dedicated in delivering the highest quality care to my son who is autistic. We are truly grateful and amazed how our son has thrived in his independence
in these few months that he moved to this accommodation. We have witnessed how happy he is in his new home, and as parents it gives us joy and peace of his improvement, in his confident and social skills. I will recommend unite highland care. Home from home we appreciate the team

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Review from Peter G (Client) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the support I am getting with the service. My choice and preference is respected. I am happy with the management and the staff working with me.

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Review from Scott B (Client) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience living at Willows lodge has been amazing. My independence has been promoted by the staff working with me. I have a key worker who has been helping me with one to one support. I feel in control of my choices and my independence. I feel respected in my own home.

Reply from Olusegun Atoyebi, Registered Manager at Unite Highland Care

Thank you, for your kind words and for sharing your experience at Willows Lodge. We are delighted to hear that you feel supported, respected, and in control of your choices. Promoting independence is at the heart of what we do, and we are pleased that our team and your key worker have been able to support you in this way.Your feedback is truly appreciated, and we remain committed to ensuring that you continue to feel valued and empowered in your home. If there is anything more we can do to support you, please do not hesitate to let us know.


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Review from A H (Client) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Best home ever, good staff, I'm well treated, as well we all can have fun and a laugh, if I have any problems they will sort it out right away if they can do it, if not give them some time to come up with an idea.

Reply from Olusegun Atoyebi, Registered Manager at Unite Highland Care

Thank you so much for your lovely feedback. We're really happy to hear that you're enjoying your home and feel well supported by the staff. It's wonderful to know that you can have fun and share a laugh together - that's exactly the kind of environment we want to create. We're always here to help and will do our very best to sort out any problems as quickly as possible. Thank you again for your kind words!


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Review from Alice W (Wife of Client) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Unite Highland Care came as a pleasant surprise. The caregivers arrive on time, well-presented and always with a pleasant, kind and understanding attitude. They have all built a good rapport and have gained good trust and willingness to please in return. They check for any events
or problems since their last visit before commencing with their usual routine. I have also been impressed with their approach (always asking permission to assist before touching), giving the feeling of being respected. We are regularly contacted by the Manager to make sure that our needs are being met.

Reply from Olusegun Atoyebi, Registered Manager at Unite Highland Care

Thank you, Alice, for your lovely review and for sharing your experience with Unite Highland Care. We're delighted to hear that our caregivers have made such a positive impression and that their respectful and compassionate approach is appreciated. Building trust and ensuring you feel supported is very important to us, and we're pleased to know that our regular communication is helpful too. We will, of course, continue to provide the care and support you need, and we are always here if there is anything else we can do for you.


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Review from C R (Wife of Client) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are excellent support to live in carer, always on time or a little earlier. Communication from office is also very good. Management call at least once per month to check how things are and if there are any issues. Would be very happy to recommend.

Reply from Olusegun Atoyebi, Registered Manager at Unite Highland Care

Thank you, C, for your kind review. We're so pleased to hear that you're happy with the support provided by carers and the wider team. It's great to know our communication and regular management check-ins are helpful for you. We truly appreciate your recommendation and will continue to provide the highest level of support. Please don't hesitate to reach out if there's ever anything you need.


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Review from Jacky C (Mother of Client) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son was welcomed into his accommodation with great care and professionalism. His daily life is fully supported and he is thriving. Honestly this is the best place for my son. I love the bond he has with his favourite staff members. They are like family.

Reply from Annestasia Obinwa, Admin at Unite Highland Care

Thank you so much for taking the time to leave us feedback, we really appreciate your kind words. We remain committed to providing quality care to our clients/service users.


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Review from D P (Daughter of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has had a spell of ill health and recently spent a spell in hospital. In which time the carers and management have been very supportive to myself and the care of my father with ongoing calls and assurances that when my father came out hospital, care was immediately put into place. Also, the
team also showed care and support for myself as I also was struggling.

Reply from Rita Ojo, Admin at Unite Highland Care

Thank you for your feedback, we are pleased to know you had a wonderful experience with the carers and management in supporting your father. Thank you.


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Review from S M (Son of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum passed away this morning.
I just wanted to say a huge thank you to you and all your team.
One carer, in particular, has been absolutely brilliant.
Mum had a whole host of carers from three different companies over the last few months, she was easily the best... so caring, conscientious and
hard-working, but above all, she made my life easier with her communication skills. Always available, patient and kind, she was outstanding and I think you are very lucky to have her.

Reply from Olusegun Atoyebi, Manager. at Unite Highland Care

Thank you for your feedback. We are pleased to know that you had a wonderful experience with the carers in supporting your mum. Thank you.


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Review from R H (Client) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Unite Highland Care for the past four months and am absolutely delighted with the care and compassion that they carry out on a daily basis for my needs. All of the staff are wonderful and friendly and carry out their duties, always happily. I would recommend Unite Highland Care
one hundred per cent.

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Review from Sue D (Wife of Client) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely professional, caring and friendly team, with regular carers throughout the week, so that we have got to know them, and they know my husband's needs. The carers who visit are always cheerful.

Reply from Annestasia Obinwa, Admin at Unite Highland Care

Thank you for your feedback about our service. We are glad to know that you are pleased and that our care team provided excellent care to your husband.
Unite Highland Care team


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Review from Stanley M (Client) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff and services are excellent.

Reply from Annestasia Obinwa, Admin at Unite Highland Care

Thanks so much for sharing your feedback about our service. We are glad to know that our care team's performance exceeded your expectations. Thank you again.


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Review from Ann M (Cousin of Client) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care provided by the manager and his team. My cousin is not an easy person to care for but the manager worked hard to ensure his team fitted in with her wishes and they were very caring and accommodating. They were flexible in their approach, more so than any other agency we have
used, and this was very much appreciated. My cousin responded well to their approach - most of the time - and when she did not, it was not the fault of the carers of Unite Highland. I cannot recommend the manager and his team highly enough.

Reply from Annestasia Obinwa, Admin at Unite Highland Care

Thank you for your kind words, Ann M, your feedback means so much to us.
We will continue to do our best to provide quality care to our clients.
-Unite Highland Care team


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Review from Robert O (Son of Client) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers sent have been attentive and willing and tried their best to look after my mother's needs. It has been reassuring to know her personal needs are being taken care of. Thank you for arranging such good people to come.

Reply from Annestasia Obinwa, Admin at Unite Highland Care

Thank you for your kind words, Robert; your feedback means so much to us.
We will continue to do our best to provide quality care to our clients.
Unite Highland Care team.


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Review from R C (Client) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is good. No complaints whatsoever.

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Review from Lily N (Wife of Client) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband passed away on October 9th 2022. Your team of carers were really kind and helpful to him when he was suffering so badly. Thank you so much.

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Review from Roger G (Client) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good after a bad start. But very good now.

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Review from T B (Daughter of Client) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my dad has received. The carers always turn up when they say they will. I like the fact that he always has the same few carers, so he has got to know them. They are always cheerful when they come round and will have a chat with him.

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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Unite Highland Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.878 for Unite Highland Care is calculated as follows: ( (43 Excellents x 5) + (6 Goods x 4) ) ÷ 49 Ratings = 4.878

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Unite Highland Care is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Olusegun Atoyebi

Job Title: Director

Joined: 2021

Olusegun Atoyebi is a registered mental health Nurse, he has worked in different health care settings both inpatient and in the community. He has an exceptional experience in healthcare settings in the area of management, conflict resolution, and leadership.
He is the registered manager and the Director of Unite Highland care ltd.


Frequently Asked Questions about Unite Highland Care

What Type of Services does Unite Highland Care offer?

Unite Highland Care offers Home Care.

How many Carers does Unite Highland Care employ?

Unite Highland Care employs 8 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Unite Highland Care to verify any information. View our terms and conditions. Unite Highland Care has a Platinum Service – more info.