Biliv Care

8 Grimshaw Road, Birmingham B27 7SN
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9.8 8 Reviews
  • Biliv Care, Birmingham
Biliv Care offers domiciliary care services that support people in their homes in Birmingham.

Services include personal care (such as support with washing, dressing and meal preparation), medication management, companionship, and assistance with household chores. Their main mission is to support people to maintain their independence and quality of life while making sure they are safe and secure at home. Those who are elderly, disabled or recovering from an illness or surgery may benefit the most from this kind of care.

Before receiving specialised training, staff are carefully chosen for their compassion and prior expertise in providing care. All workers are carefully screened. At all times, clients, caregivers, and family members are kept in the loop on important care decisions, which promotes dignity and respect for the individual.

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Care Provided by Biliv Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Biliv Care Ltd
  • Person in charge
  • Tapiwa Chimombe (Manager)

Funding & Fees Guide for Biliv Care

  • Prices

  • From £21 per hour

Biliv Care Reviews (8)

9.8

Biliv Care has a Review Score of 9.8 (9.779) out of 10, based on 8 reviews in the last 2 years. Over all time Biliv Care has 8 reviews.

Overall Experience

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Review from Tina R (Daughter of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Biliv Care not only cared beautifully for our 99-year-old mum, to enable her to die at home and in her own bed, but they also cared for us, as a family. Their care and sound sensible approach to what was to come gave us all confidence to do what Mum wanted most which was to be at home with family close
by. We will be forever grateful.

Reply from Tapiwa Chimombe, Manager at Biliv Care

Thank you very much for your kind words. We felt quite honoured to have looked after Mum. She was such a joy and an inspiration to us all. We are pleased to have made a difference in her life. Many thanks.


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Review from J B (Daughter of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom is the most precious person in my life and it takes a lot for me to trust anyone but I can say, with my hand on my heart, these care providers are utterly beautiful, they gave my mom 110% care and more, they go the extra mile and some, believe me, they were supportive and caring, on time for
calls, which was a big thing for my mom. It's very sad my mom has now had to go into care but I would say trust this care provider to care for your loved one, our experience with them was exceptional and I will be forever grateful to them, God's angels, thank you from my heart to the manager and your team.
Lots of love always.

Reply from Tapiwa Chimombe, Manager at Biliv Care

Thank you so much. We feel honoured to have had the opportunity to look after Mum. She was amazing and kind to us. The family were very supportive too. We are glad that Mum is in the right place where she can be happy and well looked after. Many thanks.


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Review from G T (Husband of Client) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife who had a terminal illness received excellent care. Due to my wife's illness, she did not sleep very well so we requested a later time slot in the mornings and this was received. The carers treated her with so much care, I could not rate them highly enough. Thank you so much.

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Review from Michael A (Son of Client) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers are absolutely amazing. The level of care is absolutely perfect. They stay in contact all of the time with myself and my wife. It’s reassuring that my mum is being looked after throughout each day and they accommodate whatever is required. Keep up the good work!

Reply from Tapiwa, Manager at Biliv Care

Thank you very much for your kind response. We are happy to know that we are making a difference in Mum's life. We endeavour to maintain this kind of service all the time.


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Review from Penny G (Daughter of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, caring, friendly and professional. Always go the extra mile and always on time. Don’t know how we’d of coped without them!

Reply from Tapiwa Chimombe, Manager at Biliv Care

Thank you so much for your kind words. We are pleased to know that we are making a difference in your lives. Thank you for supporting us too.


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Review from Nick J (Son of Client) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was Social Services who initially appointed Biliv Care as carers. A manager from Biliv Care came to the house working out the number of visits and the suitable times. The manager was a very pleasant women who explained the purpose of the visiting carers, which was to administer medication three times
per day. My Dad was then diagnosed as having Alzheimer's. Being totally satisfied with the service Biliv Care were providing we increased the amount of time and number of visits they would visit. The carers have never missed a visit and always enter the house in a happy and caring manner. They always address the 'patients' in a courteous and friendly way, whilst completing their tasks in a totally professional way. Even when my Mother is in an abusive mood they have the ability to talk to her in a calm and caring way which in turns calms her down. One does hear stories of non caring, useless care companies, but Biliv Care simply prove this to be untrue.

Reply from Tapiwa Chimombe, Manager at Biliv Care

Good afternoon Nick,
Thank you for taking the time to post a review, we genuinely appreciate it. It is wonderful to hear that the carers are always polite, caring and remain professional when looking after your father. I will now share your kind words with the team.
Kind Regards.


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Review from Hannah H (Client) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't fault this care company at all. We have 3 ladies that come into our home to provide care, and as we have young children, having the same carers is so nice, it keeps routine. All three ladies are so polite, caring and respectful.
Times are stuck to and if for any reason they are going to be
more than half an hour late, they phone us to let us know.
Management makes contact with us regularly to make sure things are going ok and ask if we feel our care needs are being met.
The ladies don't rush or push if they are close to our time ending.
Best care company we have used so far, and we've had a few!
Thank you.

Reply from Tapiwa Chimombe, Manager at Biliv Care

Good afternoon Hannah,


Thank you for taking the time to post a 5 star review, we genuinely appreciate it. It is wonderful to hear that the carers you have had are very professional. I will now share your kind words with the rest of the team.


Kindest regards
Tapi


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Review from Marsha W (Daughter of Client) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care has been given at all times for my Mum.
Kindness, love and consideration is top of the list.
She is treated with dignity in these difficult times of change.
The whole team do an amazing job and go over and above the normal requirements.

Reply from Tapiwa Chimombe, Manager at Biliv Care

Good afternoon Marsha


Thank you for taking the time to post a 5 star review, we genuinely appreciate it. It is wonderful to hear that the service Biliv Care has provided has been outstanding. We always aim to be kind and compassionate in the care we give, we are glad to hear that this was shown. I will now share your kind comments with the rest of the team.


Kind Regards
Tapi


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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Biliv Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.979 for Biliv Care is calculated as follows: ( (47 Excellents x 5) + (1 Goods x 4) ) ÷ 48 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Biliv Care is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Tapiwa

Tapiwa Chimombe

Job Title: Manager

Joined: 2018

I am in charge of ensuring that the care facility runs well, that residents are taken care of and kept secure, that staff members are being developed, and that other crucial management tasks, including budgeting, are being completed.


My duties involve:
Organising the daily provision of the domiciliary care service in an effective manner.


Control every part of the staff team.


Achieving effective client and employee communication of information and directives.


The administration and coordination of staff development programmes


To ensure that employees are aware of their obligations, exercise leadership.


Frequently Asked Questions about Biliv Care

What Type of Services does Biliv Care offer?

Biliv Care offers Home Care.

How many Carers does Biliv Care employ?

Biliv Care employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Biliv Care to verify any information. View our terms and conditions. Biliv Care has an Enhanced Service – more info.