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Far East Care has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Far East Care has 2 reviews.
Review from Honey O (Cousin of Client) published on 3 June 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Y A (Daughter of Client) published on 18 October 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Samira Aweis, Registered Manager at Far East Care
We appreciate you taking the time to give us a five-star review. We are overjoyed to learn that you were satisfied with the assistance and treatment that our team provided for your family. Your kind words and encouraging comments mean so much to us, and they are a great source of inspiration for our entire staff.
Far East Care is dedicated to giving our clients and their families the best possible care and assistance, so it's quite satisfying to know that we were able to live up to your expectations. We recognise that deciding to leave the care of your loved ones to others is a choice that requires a great deal of trust, and we take this responsibility seriously.
Your comments confirm our commitment to providing excellent care, and we will keep working to improve every aspect of our service. Our goal as a team is to give our service users the most outstanding possible care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.5 (8.500) out of 10 for Far East Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Far East Care is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Far East Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Far East Care to verify any information. View our terms and conditions. Far East Care has a Basic Service – more info.
