Semy Care

Unit 3 & 4, The Old Mill, Norwich Road, Hoveton, Norwich NR12 8DA
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9.1 6 Reviews
  • Semy Care, Norwich
Semy Care provides home care to people living in their own homes in the Norfolk area so they can continue to live independently.

Their care is tailored to the individual and includes companionship care, dementia care as well as high dependency care. Staff are compassionate and warm and offer a high standard of care.

They follow all government and public health updated guidance in order to prevent the spread of infections and illnesses such as Covid.

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Care Provided by Semy Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Semy Care Ltd
  • Person in charge
  • Laura Popa (Manager)

Funding & Fees Guide for Semy Care

  • Prices

  • Fees starts from £20.00 and it will change according with the needs of each person.

  • Company fees are standard per visits, 30min, 45min, 1 hour, up to 24h per day and different fees for week days and weekend days, bank holidays.
    We are happy to discuss and develop a package of care based on the needs of each individual.
    Feel free to contact us for more information regarding fees.

Semy Care Reviews (6)

9.1

Semy Care has a Review Score of 9.1 (9.114) out of 10, based on 6 reviews in the last 2 years. Over all time Semy Care has 6 reviews.

Overall Experience

  • 3
  • 3
  • 0
  • 0
  • 0

Date Published

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6
6
0

Review from C P (Daughter of Client) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we're more than happy with the service that Semy Care provides. They are responsive, flexible, friendly and provide excellent person-centred care. I would thoroughly recommend them to others.

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Review from Chris J (Husband of Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a breath of fresh air, the carers are punctual, caring, patient, friendly, and kind.
Nothing is too much trouble for them and my wife is very comfortable and happy with the carers. This is a great change as the previous company was very aggressive and forceful.
Well done!

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Review from J R (Client) assisted by family/friend published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with the carers is usually very good, but occasionally very poor with some carers sometimes I have a very poor carer.

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Review from T R (Client) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mostly good with the occasional 'hiccup' usually unforeseen and soon sorted out.

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Review from Katie D (Daughter of Client) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I simply cannot recommend this company enough. Every single member of staff that I have met and heard about who has come, has not only been extremely professional but cheerful, friendly and kind. As a daughter who lives 100 miles away, I have total peace of mind that my mother is cared for, safe and
happy. They have never let us down and nothing is too much trouble. Completely excellent service and management. Many thanks to all.

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Review from C C (Daughter of Client) assisted by family/friend published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, very caring, respectful and friendly.
My only minor complaint would be that a few do not have a very good understanding of the English language or my culinary requirements.

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Current Review Score: 9.1 (9.114)

Overview of Review Score

The Review Score of 9.1 (9.114) out of 10 for Semy Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.514 for Semy Care is calculated as follows: ( (21 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 35 Ratings = 4.514

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Semy Care is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Semy Care

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Meet the Team (1)

No image found

Laura Popa

Job Title: Registered Manager

Joined: 2021

Laura is a hard-working person and kind, she loves to care for people, and she does her best to lead the company in a professional way.


She has experience in care for nearly 10 years, and her experience and qualifications are making her a good leader.


Frequently Asked Questions about Semy Care

What Type of Services does Semy Care offer?

Semy Care offers Home Care.

How many Carers does Semy Care employ?

Semy Care employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Semy Care to verify any information. View our terms and conditions. Semy Care has an Enhanced Service – more info.