Excellence Healthcare Services Ltd

Trident Court, Oakcroft Road, Chessington KT9 1BD
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9.7 9 Reviews
  • Excellence Healthcare Services Ltd, Chessington
Excellence Healthcare Services Ltd. is a leading domiciliary care agency dedicated to providing compassionate and professional care services across Mole Valley, Epsom and Ewell, Kingston. Founded with a commitment to enhancing the quality of life for clients, the team specialises in delivering personalised care solutions that cater to the unique needs of individuals requiring assistance in their own homes.

Services encompass a comprehensive range of care options, including personal care, companionship, medication management, and specialised support for conditions such as dementia and disabilities. The company takes pride in its team of skilled and empathetic caregivers who undergo rigorous training and are dedicated to upholding the highest standards of care.

Excellence Healthcare Services Ltd. prioritises the well-being and dignity of clients, fostering independence and promoting a safe and supportive home environment. A holistic approach ensures that each client receives individualised attention and care that meets their specific requirements and preferences.

Committed to excellence in every aspect of their operations, Excellence Healthcare Services collaborates closely with families, healthcare professionals, and community stakeholders to ensure seamless care coordination and optimal client outcomes. The mission is to empower clients to live comfortably and confidently in their homes while receiving the highest quality of care.

Excellence Healthcare Services Ltd. is licensed, accredited, and trusted within the community for its reliability, integrity, and unwavering commitment to exceptional care standards. Whether you or your loved ones require short-term assistance or ongoing care management, the team is there to provide compassionate care solutions that exceed expectations.

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Care Provided by Excellence Healthcare Services Ltd

  • Type of Service
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Healthcare Assistant
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Excellence Healthcare Services Ltd
  • Person in charge
  • Happiness Chidarikire (Manager)

Funding & Fees Guide for Excellence Healthcare Services Ltd

  • Prices

  • Kindly contact the office to be provided with a correct quote.


    Our prices vary according to the type of care being provided.

Excellence Healthcare Services Ltd Reviews (9)

9.7

Excellence Healthcare Services Ltd has a Review Score of 9.7 (9.730) out of 10, based on 9 reviews in the last 2 years. Over all time Excellence Healthcare Services Ltd has 9 reviews.

Overall Experience

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Date Published

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Review from J E (Niece of Client) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent Healthcare have been looking after my aunt with a live in are for a year. With her age and medical conditions my aunt isn't always the easiest person to deal with, but her carer is always patient. She makes sure she takes her meds and foods, her clothes are washed and ironed transport is organised
to take her doctors appointments etc, and now her home is always clean and tidy. The whole team at Excellent Health are kind and professional and I thank them for all they do.

Reply from Happiness Chidarikire, Registered Manager at Excellence Healthcare Services Ltd

Thank you so much for your kind words and for trusting Excellent Healthcare to care for your aunt. We understand that every individual has unique needs, and we're committed to providing patient, compassionate, and professional care at all times. It's wonderful to hear that her carer has been able to support her so well, ensuring her comfort and well-being. Your appreciation means a lot to our team, and we remain dedicated to delivering the highest standard of care.


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Review from J A (Daughter of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and mother were both suddenly unable to look after themselves. My sister and I live overseas and had to quickly arrange care from a distance. We called Excellence Healthcare randomly. From that first phone call they were kind, responsive, professional and very effective. I have never before
found a service to be so quick to respond and so effective. Our situation became quite fluid/chaotic as my mother went into hospital and never returned. Initially, my father needed assistance from one healthcare worker a day to three visits a day and we added on services at pace as he deteriorated. Excellence Healthcare responded with flexibility to our situation and also supported my sister and me as we managed our emotional journey to look after our parents. I will never be able to express how grateful we are to Excellence Healthcare and its team - they were quite simply amazing. Ever grateful.

Reply from Happiness Chidarikire, Registered Manager at Excellence Healthcare Services Ltd

Thank you for your heartfelt review. We truly appreciate your kind words and are glad to hear that our team at Excellence Healthcare was able to provide the support you and your family needed during such a challenging time. We wish you all the best in the future.


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Review from Julie P (Daughter of Client) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed with Excellence Healthcare's professionalism and the level of true care provided to my elderly parents. Excellence Healthcare associates and carers responded immediately and set actions in motion, upon receiving our urgent request for a daily caregiver for my father. I will be forever
grateful.

Reply from Happiness Chidarikire, Registered Manager at Excellence Healthcare Services Ltd

Thank you for your kind words. We are delighted to have been able to support your family during a crucial time. Your gratitude means so much to our team.


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Review from Gillian H (Client) assisted by family/friend published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with my carer for long and this is very professional. My carer is very skilled, knows exactly what I want and respect my choices. I am very grateful for what they do for me. The management always call me and visit me to make sure that everything is ok. I can't thank this company enough.
I am happy with my carer and all the carers that come to look after me when my carer is on holiday. I recommend this company to anyone looking for care.

Reply from Happiness Chidarikire, Registered Manager at Excellence Healthcare Services Ltd

Thank you for your kind and thoughtful review. We are delighted to hear that you are happy with the care and support provided by your carer and our team. At Excellence Healthcare Services, we take pride in delivering personalised, professional care that respects our clients choices and preferences. Your feedback inspires us to continue providing the high standard of care you deserve. Thank you for your trust and recommendation it means a lot to us!


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Review from Edward M (Son of Client) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with Excellence Healthcare Services Ltd. The staff are friendly and personable. They are sympathetic and they know how to care for my mum. Whenever anything needs to be adjusted the team is fast to respond. I would definitely recommend Excellence Healthcare Services Ltd to anyone out there
who needs care for their loved one.

Reply from Happiness Chidarikire, Registered Manager at Excellence Healthcare Services Ltd

Thank you for your kind words and support. We're delighted to hear that our team has been able to care for your mum so well. Your recommendation means so much to us.


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Review from Helen B (Wife of Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellence Healthcare have been looking after my husband for the last 10 months. Our experience with them is truly excellent and I highly recommend them to anyone looking for a home care provider. The caregivers are incredibly attentive, highly skilled, professional and kind, tailoring their approach
to meet my husband's unique and complicated needs. The communication with the Staff and Management in the office is second to none - friendly, professional, clear, open, and genuinely caring. Care workers and staff go above and beyond and I know that my husband is receiving the best care possible. Thank you to everyone working there, we feel very lucky to have found you.

Reply from Happiness Chidarikire, Registered Manager at Excellence Healthcare Services Ltd

Thank you so much for your kind words and heartfelt review. We are truly honoured to care for your husband and grateful for your trust in us. Our team takes pride in providing tailored, compassionate, and professional care, and it means the world to hear your appreciation. Well continue to go above and beyond for your family. Thank you for choosing Excellence Healthcare!


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Review from J P (Client) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Invaluable help. Kind and smiling carers. Having the same main carers really built up trust and friendship.

Reply from Happiness Chidarikire, Registered Manager at Excellence Healthcare Services Ltd

Thank you so much for your kind words! Were thrilled to hear that our carers made a positive difference in your experience. Consistency and trust are incredibly important to us, and were so glad to know that having regular carers helped build a strong and supportive bond. Your feedback inspires us to keep delivering the compassionate and reliable care we strive for every day. Thank you for choosing Excellence Healthcare Services!


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Review from E C (Client) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the 17 days, I had very good help from 5 ladies who were very professional and kind.

Reply from Happiness Chidarikire, Registered Manager at Excellence Healthcare Services Ltd

Thank you for your kind review. Kindness is truly at the core of what we do and we're glad it made a difference for you. At Excellence Healthcare Services, we are committed to providing compassionate and personalized care to all. Your feedback inspires us to continue delivering the best care possible. Thanks again for sharing your experience!


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Review from Frank F (Son of Client) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum with dementia received excellent service from the team at Excellence Healthcare Services. They were attentive to both our mothers and our needs and special thanks must go to her carer who was outstanding. Both of her two other carers also deserve a mention for all their efforts to manage our
expectations which they did. We wish this care company the very best in all their endeavours.
A big thank you from us.

Reply from Happiness Chidarikire, Registered Manager at Excellence Healthcare Services Ltd

I sincerely appreciate your kind review. It was a privilege to have the opportunity to provide services to your family. Thank you once again for your feedback.


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Current Review Score: 9.7 (9.730)

Overview of Review Score

The Review Score of 9.7 (9.730) out of 10 for Excellence Healthcare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for Excellence Healthcare Services Ltd is calculated as follows: ( (44 Excellents x 5) + (9 Goods x 4) ) ÷ 53 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Excellence Healthcare Services Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Happiness

Happiness Chidarikire

Job Title: Registered Manager

Joined: 2021

Introducing Our Founder: Happiness Chidarikire
From a compassionate care worker to a visionary leader, meet Happiness Chidarikire—the dynamic force behind Excellence HealthCare Services Ltd.


Happiness began her inspiring journey on the front lines of healthcare, providing dedicated support as a care worker. Her genuine passion for making a difference propelled her forward, and she quickly rose through the ranks to become a field supervisor, care coordinator, and eventually a care manager. Each role enriched her expertise and deepened her commitment to excellence.


With a wealth of experience acquired over the years, Happiness recognized a profound opportunity to elevate the standard of care within the community. This realization sparked her venture into founding Excellence HealthCare Services Ltd. Her goal? To revolutionize healthcare services by blending innovative practices with heartfelt compassion.


Under Happiness's leadership, we're not just offering care—we're delivering exceptional experiences that empower and uplift our clients. Her unwavering dedication to excellence drives us to set new benchmarks in the industry.


Join us on this exciting journey as we redefine healthcare, guided by Happiness's passion, expertise, and infectious enthusiasm. At Excellence HealthCare Services Ltd., we're committed to making a lasting impact—one compassionate act at a time.


Frequently Asked Questions about Excellence Healthcare Services Ltd

How many Carers does Excellence Healthcare Services Ltd employ?

Excellence Healthcare Services Ltd employs 17 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Excellence Healthcare Services Ltd to verify any information. View our terms and conditions. Excellence Healthcare Services Ltd has an Enhanced Service – more info.