Ardent Care Connect Services

41 Castle Court, London Road, Reigate RH2 9RJ
Submit a Review
9.1 5 Reviews
  • Ardent Care Connect Services, Reigate

Care Provided by Ardent Care Connect Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Ardent Care Connect Services Ltd
  • Person in charge
  • Jumai Gukas (Manager)

Funding & Fees Guide for Ardent Care Connect Services

  • Prices
  • Prices range from
    £13.50 - £16.00 Per 30 minutes call
    £17.50 - £19.00 per 45 minutes call
    £20.00 - £28.50 per 1 hour call


  • Fee will be discussed as part of care assessment. Fees will be based on type of visit staring from 30 minutes, 1 hour etc.


Ardent Care Connect Services Reviews (5)

9.1

Ardent Care Connect Services has a Review Score of 9.1 (9.133) out of 10, based on 5 reviews in the last 2 years. Over all time Ardent Care Connect Services has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
0
3
5
0
Overall Experience  Overall Experience 5.0 out of 5

I wanted to say that Ardent services are all about care, support, dignity and kindness. All the staff are helpful and hardworking.
The leadership is values-driven with integrity and excellent communication skills.
The service is reliable which greatly aids our family and the certainty that helps
with caring for a loved family member.
Their service and support is invaluable.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

This is the first experience of a care service so we are unable to compare with anybody else's workings. Wea re very happy with the overall care. They are reliable and methodical.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Very good service given.
I would highly recommend this care service.
Very helpful, reliable carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The care I have received has been excellent and my carer is very attentive and kind.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I am a service user. Since my discharge from hospital late April/March I have been cared for by Ardent Care Connect Services. They are supportive, encouraging, friendly and very encouraging in my recovery. We have a very good, happy relationship but with firmness, I look forward to my visits from them.

Reply from Jumai Gukas, Registered Manager at Ardent Care Connect Services

Thank you for your review. It is our pleasure to support and care for you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.1 (9.133)

Overview of Review Score

The Review Score of 9.1 (9.133) out of 10 for Ardent Care Connect Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.633 for Ardent Care Connect Services is calculated as follows: ( (20 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 30 Ratings = 4.633

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ardent Care Connect Services is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jul 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading...

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Ardent Care Connect Services

What Type of Services does Ardent Care Connect Services offer?

Ardent Care Connect Services offers Home Care.

How many Carers does Ardent Care Connect Services employ?

Ardent Care Connect Services employs 6 carers.