Anglo Support and Housing Ltd

Castlemead, Lower Castle Street, Bristol BS1 3AG
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9.6 17 Reviews
  • Anglo Support and Housing Ltd, Bristol
Anglo Supported Living Services' flexible, highly skilled staff support you to reach your full potential and enjoy a fulfilling home life.

Anglo Supported Living Services will support you to live as independently as possible while you are in the comfort of your home. By getting to know you and understanding your interests, likes/dislikes and goals for the future, they will support you in coming up with a support plan that is personal and involve their Service Users in any decisions affecting support services received from them.

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Care Provided by Anglo Support and Housing Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Moses Chirwa (Manager)

Funding & Fees Guide for Anglo Support and Housing Ltd

  • Prices

  • Homecare fees guide
    £25-£28.80 per hour weekdays
    £28.80-£30 per hour weekends
    Live in care
    £1250.00-£1500 per week but can be up to £2000 depending on needs.

  • 2024/2025 Financial Year Fees

Anglo Support and Housing Ltd Reviews (17)

9.6

Anglo Support and Housing Ltd has a Review Score of 9.6 (9.609) out of 10, based on 12 reviews in the last 2 years. Over all time Anglo Support and Housing Ltd has 17 reviews.

Overall Experience

  • 10
  • 6
  • 1
  • 0
  • 0

Date Published

17
0
6
12
5

Review from C R (Wife of Client) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of your staff is very good. They are patient and do a very good job.

Reply from Ratidzai Mujakachi, Care Coordinator at Anglo Support and Housing Ltd

Thank you so much, and we will continue to do our best to keep the standard you have experienced. Thank you so much for taking the time to review us.


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Review from Linda B (Daughter of Client) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Times you come "or call" we need to talk about.
Mum's care is good, as far as I see.
When it gets warmer she needs to spend time in the garden.

Reply from Makanyara Lucia Chimbama, Manager at Anglo Support and Housing Ltd

Thank you very much for taking the time to give us a review. We will get in touch to review the visit times with you.


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Review from Helen S (Daughter of Client) published on 27 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is extremely happy with the care received. He is disabled and the carers are fantastic. Nothing is too much trouble and the help they are providing is making a real difference.

Reply from Makanyara Lucia Chimbama, Manager at Anglo Support and Housing Ltd

Thank you so much for the feedback. We appreciate the great review and look forward to continuing working with you.


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Review from L W (Wife of Client) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient, thorough and compassionate.

Reply from Makanyara Lucia Chimbama, Manager at Anglo Support and Housing Ltd

Thank you so much for your reveiw, we will do our best to keep it up!


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Review from Derek C (Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

There have been 3 occasions recently when no one has turned up for the 1st visit of the day.
I have been asking for some time for my morning and evening times to be changed to 8am and 8pm but nothing has been done.

Reply from Makanyara Lucia Chimbama, Manager at Anglo Support and Housing Ltd

Good day, I express my gratitude for your valuable feedback. As previously agreed upon in your package, a morning call at 7am was scheduled. However, you have expressed your desire to modify this schedule as you stated that it was too early for you. We also did let you know that we did not have the capacity to give you an 8am call as you had requested, but should one come up, you were our priority. This was achieved within less than 4 weeks of your initial request, and you have had these now and we have not had any feedback from you that you were not happy with the 8am call you requested. An investigation was launched into the days you said a morning call was never attended, and it was. On these days, you requested a lay-in and communicated this with us. Therefore, the changes were made appropriately. Otherwise, no modifications would be implemented. Both of your calls are occurring at the times you requested and have been for a while.


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Review from A L (Daughter of Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the ladies are very helpful and polite.

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Review from L R (Daughter of Client) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mum receives has been exceptional. Each carer who came out to us was kind, patient and friendly and gave my mum the best possible care when she needed it the most, and the family are very thankful.

Reply from Makanyara Lucia Chimbama, Manager at Anglo Support and Housing Ltd

Thank you so much for taking the time to leave us a 5-star rating; it's much appreciated.


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Review from Jennie H (Daughter of Client) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderfully caring, respectful and professional team looked after my mother and she said herself that she couldn't have wished for better over her last months. Not only were the carers kind and hardworking but they ensured that mum retained as much of her dignity as was possible. Highly recommended.

Reply from Makanyara Lucia Chimbama, Manager at Anglo Support and Housing Ltd

Thank you so much for your kind words and taking the time to write this review.


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Review from D S (Client) assisted by family/friend published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers that come in to help me with my disability have always been beyond respectful, kind and helpful. They always get their jobs done very quickly and thoroughly whilst making me feel comfortable with laughs and conversation.

Reply from Makanyara Lucia Chimbama, Manager at Anglo Support and Housing Ltd

Thank you for your feedback, it is appreciated. We hope to continue to strive to provide you with the best care to meet your needs.


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Review from Tina J (Daughter of Client) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been very pleased with the care and support that he has received.

Reply from Moses Chirwa, Owner at Anglo Support and Housing Ltd

Hi Tina, this will motivate us and all our team.
We at Anglo feel humbled to receive such feedback for you and will continue to provide care and support to our best.


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Review from Janet M (Wife of Client) published on 23 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is severely disabled and can do nothing for himself. He also has vascular dementia and various health problems. The carers are excellent with him, and very caring, even when he gives them agro.

Reply from Makanyara Lucia Chimbama, Manager at Anglo Support and Housing Ltd

Thank you for the 5-star review, thank you for trusting us with your husband's care.


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Review from J S (Client) published on 23 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really have to say, "out of all the caring packages I've had ", this is the best package that I have ever experienced. The staff are very friendly, caring and excellent at their jobs. I'm made to feel excellently cared for, clean and confident, safe and happy. I couldn't ask for a better, honest,
kind, friendly carer and package.

Reply from Makanyara Lucia Chimbama, Manager at Anglo Support and Housing Ltd

Thank you for taking the time to give us a review. These are the stories that keep us motivated to continue doing what we are doing. We have passed your kind words to the team. Thank you for your confidence in us.


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Review from Jeremy B (Client) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Your staff arrive on time each night. I have 2 carers (staff) they are very pleasant and do a great job.

Reply from Makanyara Lucia Chimbama, Manager at Anglo Support and Housing Ltd

Thank you for sharing your review with us and the community. We appreciate you taking your time to share your experience.


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Review from C E (Wife of Client) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a newly arrived care company to this area and they started caring for my husband in early December. It took a little while to get organised but now it has settled down and is good. I like the fact that we mostly get the same carer who has got to know my husband's needs and can relate to him.

Reply from Makanyara Lucia Chimbama, Manager at Anglo Support and Housing Ltd

Thank you for taking the time to share your experience with us.


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Review from T B (Husband of Client) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When your staff started they were not introduced by your local management team. When your staff started they were not familiar with the slings and hoists that we use. However, they soon learned and are now excellent at what is necessary and very pleasant. It is important that Anglo are inspected by
CQC.

Reply from Makanyara Lucia Chimbama, Manager at Anglo Support and Housing Ltd

Thank you so much for taking the time to leave us feedback, your concerns have been taken on board.


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Review from S K (Client) assisted by family/friend published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the care I receive so far but we have some barriers in communication due to native languages. I am happy with the service as a whole.

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Review from Amanda S (Client) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Anglo Support and Housing Ltd has been extremely positive. The team are very dedicated and committed in ensuring they meet the service user's needs. They are good timekeepers. Always well dressed. They are friendly and supportive. They have fantastic communication skills. They create
a relaxing and caring environment. They are very professional in the service they provide. They all have individual skills and bring them together well as a team. An outstanding agency. Thank you.

Reply from Moses Chirwa, Owner at Anglo Support and Housing Ltd

Thank you, Amanda. It's feedback which you give all the time that makes us thrive to provide Quality service and improve the service.


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Current Review Score: 9.6 (9.609)

Overview of Review Score

The Review Score of 9.6 (9.609) out of 10 for Anglo Support and Housing Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.609 for Anglo Support and Housing Ltd is calculated as follows: ( (48 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 69 Ratings = 4.609

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Anglo Support and Housing Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Anglo Support and Housing Ltd

What Type of Services does Anglo Support and Housing Ltd offer?

Anglo Support and Housing Ltd offers Home Care.

How many Carers does Anglo Support and Housing Ltd employ?

Anglo Support and Housing Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Anglo Support and Housing Ltd to verify any information. View our terms and conditions. Anglo Support and Housing Ltd has a Platinum Service – more info.