Little Angels Home Care Services

920 Bradford Road, Birstall, Batley WF17 9PH
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8.5 3 Reviews
  • Little Angels Home Care Services, Batley
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Care Provided by Little Angels Home Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Little Angels Home Care Services Ltd
  • Person in charge
  • Suzanne Gelsthorpe (Manager)

Funding & Fees Guide for Little Angels Home Care Services

  • Prices

  • £23.00 per hour
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Little Angels Home Care Services Reviews (3)

8.5

Little Angels Home Care Services has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Little Angels Home Care Services has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
0
0
2
1

Review from Mary W (Sister of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Little Angels to help us to look after my sister who has Motor Neurone disease. I can't thank this company enough. The carers are so nice, my sister enjoys having them help her. I can't rate this company enough

Reply from Suzanne Gelsthorpe, Registered Manager at Little Angels Home Care Services

Thanks so much for your lovely review we all love supporting your sister.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mark W (Grandson of Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just started using Little Angels Home Care Services to help my grandad at his home, the ladies that have visited so far are lovely they stay the full call time and my grandad is really happy to see them everyday. As a family we all feel that this has lifted my grandads spirits loads as he was
becoming very lonely and now looks forward to his pink ladies visiting, Pink ladies is what he calls them as they wear pink uniforms. Anyone thinking about home care I would definitely say give this company a call

Reply from Suzanne Gelsthorpe, Registered Manager at Little Angels Home Care Services

Thanks so much for your kind review we are glad that you are happy with our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rachel T (Daughter of Client) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing team of care staff who looked after my dad and went above and beyond. I couldn't recommend enough, he always had regular care staff and if they had to change we were always informed. We have used other care companies in the past and have felt like we are just a source of income to them this
company is not like that they definitely go the extra mile. My dad has now gone into a care home and we were very sad to have to leave this care company.

Reply from Suzanne Gelsthorpe, Registered Manager at Little Angels Home Care Services

Thank you so much for your lovely review we very much appreciate it


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Little Angels Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Little Angels Home Care Services is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Little Angels Home Care Services is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Apr 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Little Angels Home Care Services

What Type of Services does Little Angels Home Care Services offer?

Little Angels Home Care Services offers Home Care.

How many Carers does Little Angels Home Care Services employ?

Little Angels Home Care Services employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Little Angels Home Care Services to verify any information. View our terms and conditions. Little Angels Home Care Services has a Basic Service – more info.