Trusted Care South West

Florence House, Brannam Crescent, Roundswell Business Park, Barnstaple EX31 3TD
Submit a Review
8.0 2 Reviews
  • Trusted Care South West, Barnstaple
Other Home Care Providers you may be interested in:
Member Logo
Home Care Providers belonging to CareYourWay Devon
CareYourWay Devon
9.7
Show Trusted Care South West on the Map

Care Provided by Trusted Care South West

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Trusted Care South West Ltd
  • Person in charge
  • Sharon Angell (Manager)

Funding & Fees Guide for Trusted Care South West

  • Prices

  • £25.00 per hour urban
    £26.00 Rural
Are you the Owner/Manager of Trusted Care South West? View your Advertising Options

Trusted Care South West Reviews (2)

8.0

Trusted Care South West has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Trusted Care South West has 2 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 0

Date Published

2
0
1
1
1

Review from Caroline D (Daughter of Client) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trusted Carers have been looking after my mother in her home for more years than I can remember, it must be 5 or so by now and their service has been outstanding. The manager and her team go out of their way to make sure my mum is the best she can be as she has gradually been deteriorating over the
years with Vascular Dementia. She is not the easiest to look after as she is very demanding around the house, but apparently not the worst. Just last night about 10pm the manager received a call to say she had fallen and she stayed with her till 4.30 this morning when she texted me to let me know the ambulance had arrived and taken her to hospital. She also organised for someone to be at her house for when she came back later this morning. I don't believe there are many organisations in many industries that would be that diligent. It is a 3 to 4 hour journey for me to go and it's always a discussion as to whether I would get there before the ambulance.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris B (Son of Client) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've only given them an excellent review because there was no option for exceptional. Trusted Care came to us to help care for my mother during her last month, although we didn't know that at the time. They were appointed by the local council, and I had no chance to research anything about them. I need
not have worried. What a professional, efficient, kind and generally tremendous bunch of human beings and what a difference they made not just to Mum's life but to ours as we tried to care for her. Their staff are very well trained, their discipline and diligence with the care file was impressive and their kindness to a dying elderly lady was amazing. The management routinely checked we were happy, and equally importantly that the carers were okay with us too. There isn't space here to cover all I'd like to, suffice to say we're so grateful to these wonderful people and their outstanding service. Should you need carers, I couldn't recommend them highly enough. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Trusted Care South West is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Trusted Care South West is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trusted Care South West is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Trusted Care South West

What Type of Services does Trusted Care South West offer?

Trusted Care South West offers Home Care.

How many Carers does Trusted Care South West employ?

Trusted Care South West employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trusted Care South West to verify any information. View our terms and conditions. Trusted Care South West has a Basic Service – more info.