Helping Hands Home Care (Gateshead)

Office 2 Biz Space Gateshead, William Street, Gateshead NE10 0JP
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9.5 6 Reviews
  • Helping Hands Home Care (Gateshead), Gateshead
Helping Hands Home Care (Gateshead) prides themselves on delivering high quality and reliable home care services. Always placing the people they work with at the heart of their practice, they offer flexible and entirely bespoke support that enables people to continue living in their own homes and retain their independence and quality of life.

All care professionals are carefully selected, with strict background checks carried out before they begin. They are also provided thorough and consistent training, giving clients the peace of mind that they are receiving the best care and support from only the most capable of care givers.

The team offer care around Gateshead, Dunston, Felling Shore, Bensham, High Fell, Windy Nook, Wrekenton, Springwell, Concord, Washington, Birtley and the surrounding areas. Whether you are looking for companionship, help around the home, personal care, medication support or more complex support, they can create a bespoke care plan just for you.

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Care Provided by Helping Hands Home Care (Gateshead)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Deborah Burns (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Gateshead)

  • Prices

  • Domiciliary Care From £32.40 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Gateshead) Reviews (6)

9.5

Helping Hands Home Care (Gateshead) has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Helping Hands Home Care (Gateshead) has 6 reviews.

Overall Experience

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Date Published

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2
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Review from S J (Daughter of Client) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been delighted with the care received by my mother and support to my father. The care had been delivered well, professionally and in a caring compassionate way. The team are responsive and communicates well.

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Review from Zoe L (Partner of Client) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are supported by a great team at Helping Hands.
From our initial phone call with the manager, we felt welcome and that our needs were listened to.
When the manager came out to visit us at home we felt reassured that the care we received would meet our individual requirements.
The care and attention
taken to ensure the details that are important to us were/are included in the care provided again by a brilliant team of care workers has given us the confidence and support to help us through a really difficult time.
As a partner of someone with Dementia, I feel grateful and lucky to be involved by such a caring and professional team.

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Review from Claire D (Daughter of Client) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly cannot rate Helping Hands (Gateshead) highly enough. I live away from my mum and have needed help over the past few months to provide her with support and companionship. Every person I have dealt with has been caring, reliable, efficient and keen to ensure that my mum's needs are taken care
of. They are extremely thoughtful and the main carer who visits my mum is nothing short of an angel! They have a lovely bond and the team tries their best to enable her to visit when possible.
With me living away it has been a very stressful time for me, to ensure that Mum has regular and reliable support and care. I have found that no request is too small or large for the team which puts my mind at ease. They treat Mum with the utmost respect, care and dignity and she looks forward to their visits and little trips out!
Helping Hands are my eyes on the ground and they have spotted things and fixed them before they became big issues. The office support is amazing too.
Thanks so much!

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Review from Ian T (Son of Client) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used HH Gateshead for nearly 2 years and have been impressed by the level of service. Inevitably things don’t always gone to plan but the way in which situations were rectified has been whats important.
Our requests are always met with the same enthusiastic response, and then carried out by
diligent & caring staff.
Even out of hours complex requests handled with aplomb.
‘Above & beyond’ is what springs to mind.
On behalf of our Dad, thanks a million.

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Review from Rachel S (Daughter of Client) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely happy with care received. The carer does a great job and my Mum feels very comfortable and relaxed with her. They've never let us down and I know that they will always come when they say

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Review from C W (Daughter of Client) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has dementia and we used Helping Hands for home care and also extra support when our mum moved into assisted living. All I can say is they were absolutely amazing! They supported me and my sister throughout the whole time we used them, they were always there to advise and help us on the phone
and direct us to places we could find more help/information when needed. My mum loved all the carers, they spent so much time getting to know her and we always knew she was in safe hands. We would highly recommend the whole team at Helping Hands!

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Helping Hands Home Care (Gateshead) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Helping Hands Home Care (Gateshead) is calculated as follows: ( (29 Excellents x 5) ) ÷ 29 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Gateshead) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Helping Hands Home Care (Gateshead)

What Type of Services does Helping Hands Home Care (Gateshead) offer?

Helping Hands Home Care (Gateshead) offers Home Care.

How many Carers does Helping Hands Home Care (Gateshead) employ?

Helping Hands Home Care (Gateshead) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Gateshead) to verify any information. View our terms and conditions. Helping Hands Home Care (Gateshead) has a Platinum Service – more info.