CareYourWay Hertfordshire

Luton LU1 2PL
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9.8 34 Reviews
  • CareYourWay Hertfordshire, Luton
CareYourWay Hertfordshire truly believes in the provision of an outstanding care service, providing tailored, bespoke and person-centred services for individuals at home all across the Hertfordshire area.

Dedicated to providing a service that allows an individual to be at the centre of all decision-making, the service is entirely centred around how you would like to live your life. The company truly believes in empowering quality of life and independence at home, supporting people to live life to their fullest potential, whilst retaining control over their care plans and the life they'd like to live. Entirely bespoke to how you'd like to live your life, care really is your way, taking all of your likes, dislikes, hobbies and passions into account when planning your care. With CareYourWay Hertfordshire, you can live life by your own rules, in your own environment, alongside your friends and family.

CareYourWay thoroughly trains their care teams to a high-quality level, ensuring they're the right fit for your loved ones' care. When matching caregivers to individuals at home, the company takes everything into account before carefully selecting a carer for a client, providing peace of mind and reassurance to family members that their loved one is receiving the highest quality care, from the highest quality caregivers. Care teams are placed through an intensive induction and training course, with certified accolades and achievements. CareYourWay will continue to provide a care service that sets the new industry standard, where clients smile every time their carer walks through their front door.

Show CareYourWay Hertfordshire on the Map

Care Provided by CareYourWay Hertfordshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sobia Farooq (Managing Director & Registered Manager)

Funding & Fees Guide for CareYourWay Hertfordshire

  • Prices

  • CareYourWay Hertfordshire adopts a dependency fee guide, as a method of better supporting accessibility to care. Clients will be on a price per hour basis.

CareYourWay Hertfordshire Reviews (34)

Total of 34, showing 1-20
9.8

CareYourWay Hertfordshire has a Review Score of 9.8 (9.845) out of 10, based on 28 reviews in the last 2 years. Over all time CareYourWay Hertfordshire has 34 reviews.

Overall Experience

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  • 6
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6

Review from Sharon S (Daughter of Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been looked after by care your way for almost 2 years. She has always been cared for in the best possible way & this gives me peace of mind. All the staff are very caring & professional. The office staff are always very helpful & always make sure that the carers they provide are very well
suited to my mums needs. I would highly recommend them.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Hertfordshire

Thank you for your wonderful review. It's our pleasure to provide the care that we do.


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Review from John S (Client) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant, easy to understand, able to communicate.

Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you for taking the time to leave us a review. We appreciate your feedback.


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Review from K M (Husband of Client) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The change in the rota can be confusing. When the evening carer arrives one hour early it makes P.M food time difficult. I would like access to the schedule online.

Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you for taking the time to leave a review. We are always looking to improve Customer experience and satisfaction and will look into amending your access to the schedule. We are delighted to see your "overall experience" is 5 stars!


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Review from Diane R (Daughter of Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

CareYourWay has been a great asset to Mum's care (she has dementia). All staff are very friendly and professional. It means I don't have to worry about her so much. Would not hesitate to recommend.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Hertfordshire

Thank you so much for the wonderful review. We are so pleased to provide the care we do.


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Review from D L (Client) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service I am having. Your carers are my friends.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Hertfordshire

Thank you so much. Our carers will be over the moon to hear your wonderful words. We'll be sure to share this with the team. Thank you so much, and it's our pleasure.


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Review from S W (Daughter of Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been receiving companionship care for 3 months now and is delighted with it. The carers treat him with respect and are very friendly.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Hertfordshire

Thank you so much for the lovely kind words! Our team in Hertfordshire is delighted to provide the care that we do.


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Review from J W (Client) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with this company for over a year and have a good experience of care.
One small downside is that they employ foreign students from universities. These girls and very pleasant and caring but their bedmaking and shower screen cleaning are not always up to standard.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Hertfordshire

Thank you so much for the wonderful review. It's our pleasure.


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Review from B (Client) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied, lovely people.

Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you for leaving us a review, we appreciate you.


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Review from G M (Husband of Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers that attended to my wife were very attentive to her needs and carried out their tasks with compassion and a friendly smile. This type of care is very important when one is feeling down. Were prompt and on time.

Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you for your kind words, and for taking the time to fill out a review.


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Review from J L (Niece of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for your help and support. My aunt enjoys seeing her carers every day having a laugh and a joke with them and it’s lovely to see that if she needs anything done, she will ask the carers, and for myself, it’s been lovely to meet you all.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Hertfordshire

Thank you so much for your wonderful feedback. It's our pleasure to care for your aunt.


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Review from Margaret G (Client) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the carers that come to me, they ask me for anything I need.

Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you for the lovely feedback, we thoroughly enjoy visiting you!


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Review from Alan T (Husband of Client) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the carers we have had to be very kind, helpful and knowledgeable. They have made my days much easier. I look forward to their visits, and they brighten my days. My wife always seems brighter when they have been.
I am very grateful to the manager for all she has done for us in arranging
my wife's care and my respite period.

Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you so much for the lovely feedback; we absolutely love visiting you both!


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Review from G H (Client) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are helpful.

Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thankyou for the lovely feedback, we all enjoy visiting you!


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Review from J C (Sister of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend and thank CareYourWay for providing 24 hour palliative home care for my sister, who lives alone in a retirement apartment. The carers are outstanding, friendly, skilled, trustworthy and respectful. They go well beyond the call of duty in responding to my sister’s every wish and need.
The
management team are knowledgeable and approachable. They have a good working relationship with other healthcare professionals, who can provide medical expertise, advice on the adaptation of the home and the provision of aids and equipment as needed. Advice on entitlement to financial allowances is also available.
The wonderful care my sister is receiving enables her to relax at home, in a peaceful, loving environment, and for me, living at a distance, to have confidence in her well being and security.

Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you for your kind words. We thoroughly enjoy providing care for your loved one and thank you for allowing us to be part of the journey.


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Review from T A (Client) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is very, very good.

Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you for the lovely feedback. We thoroughly enjoy caring for you.


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Review from Gwendoline O (Client) assisted by family/friend published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are lovely, very friendly and reliable.

Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

It has been a pleasure to care for you. Thank you for the lovely feedback.


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Review from J R (Client) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care I have received.

Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you for the lovely feedback, we thoroughly enjoy being part of your journey.


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Review from Philip H (Client) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was most impressed by the standard of personal care I received from 'CareYourWay' over the months of May and June 2023. The carers generally arrived on time and all of them were pleasant and friendly people who helped me get into and out of bed and also with washing. They did other things like taking
out the recycling and emptying my dishwasher.
I had to deal with the office staff once or twice and they too were efficient and courteous.
One thing I would suggest is making sure that every carer gives the client their name when entering the house or flat - 'hello, it's...' - since the client may not always remember the carer's name and would have to ask.

Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you for the lovely feedback, we have thoroughly enjoyed caring for you and are delighted that, as a result of our service, you no longer require care and are managing independently. I have taken note of your feedback and will make the relevant changes.


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Review from Marion P (Client) published on 14 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice to see so many friendly faces and helpful.

Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you for the lovely feedback, we thoroughly enjoy visiting you!


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Review from Maureen W (Client) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have all been very good. They show initiative and are courteous and respectful. Nothing is too much trouble.

Reply from Sobia Farooq, Manager at CareYourWay Hertfordshire

Thank you so much for your feedback, we appreciate you.


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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for CareYourWay Hertfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.845 for CareYourWay Hertfordshire is calculated as follows: ( (142 Excellents x 5) + (26 Goods x 4) ) ÷ 168 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CareYourWay Hertfordshire is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Sobia

Sobia Farooq

Job Title: Managing Director & Registered Manager

Joined: 2022

With over 10 years of nursing and care experience within her field, Sobia has had a life-long commitment to providing the highest standard of service in care. Dedicated to providing an outstanding quality of life for those living at home, and empowering those within the local community, Sobia's passion, dedication and commitment to setting industry standards have informed the quality of service provided in the Hertfordshire & Harpenden area.


Recognising the importance of working with its local community, Sobia's desire to work with local businesses to combat loneliness and isolation, whilst greatly improving local care standards, has forged her path in care. In 2022, Sobia is launching events across Hertfordshire & Harpenden, focused on growing local inclusivity. As a key member of the Hertfordshire care community, Sobia aims to raise the bar within the national standards of outstanding care at home.


Frequently Asked Questions about CareYourWay Hertfordshire

What Type of Services does CareYourWay Hertfordshire offer?

CareYourWay Hertfordshire offers Home Care.

How many Carers does CareYourWay Hertfordshire employ?

CareYourWay Hertfordshire employs 2 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CareYourWay Hertfordshire to verify any information. View our terms and conditions. CareYourWay Hertfordshire has a Platinum Service – more info.