Vitality Plus Care Ltd

Unit 5, Kestrel House, 7 Mill Street, Trowbridge BA14 8BE
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8.5 2 Reviews
  • Vitality Plus Care Ltd, Trowbridge
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Care Provided by Vitality Plus Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Vitality Plus Care Ltd
  • Person in charge
  • Sharon Chipungu (Manager)
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Vitality Plus Care Ltd Reviews (2)

8.5

Vitality Plus Care Ltd has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Vitality Plus Care Ltd has 2 reviews.

Overall Experience

  • 2
  • 0
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Date Published

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Review from T M (Husband of Client) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Best of many over the last few years. All girls are of a high standard. Am happy with how they look after my wife, never had issues with the team. Very reliable and respectful. Enjoy having them around and my wife loves them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H C (Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had a poor experience with another provider, we were not sure what to expect but Vitality Plus Care has been exceptional. From the top down, the managers are drivers of any business and in this instance, they have been very professional and thorough in assessing the needs of my husband who needs
specialist care and sending carers who meet his needs. The carers are very kind, competent and compassionate. They are always looking for ways to help and as they spend so many hours a day with us it has been important to our family who is in the home and we think they are lovely individuals who we would highly recommend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Vitality Plus Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Vitality Plus Care Ltd is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Vitality Plus Care Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Vitality Plus Care Ltd

What Type of Services does Vitality Plus Care Ltd offer?

Vitality Plus Care Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Vitality Plus Care Ltd to verify any information. View our terms and conditions. Vitality Plus Care Ltd has a Basic Service – more info.