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Ability Focus has a Review Score of 9.2 (9.208) out of 10, based on 4 reviews in the last 2 years. Over all time Ability Focus has 4 reviews.
Review from Ore A (Mother of Client) published on 4 July 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Anne Izedonmwen, RM at Ability Focus
Thank you for taking the time to review our service and for your kind words, we will pass on your kind words to the team and we look forward to continuing to support you as a family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ifeoma D (Mother of Client) published on 18 June 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Valentina B (Mother of Client) published on 17 July 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Anne Izedonmwen, Manager at Ability Focus
Thank you so much for the lovely review, we enjoy looking after your son and I will make sure I pass the feedback to the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Natasha F (Mother of Client) published on 21 June 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Anne Izedonmwen, Manager at Ability Focus
Thank you for your lovely review, we really love looking after your son and the progress he has made participating in our activities our the years.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.2 (9.208) out of 10 for Ability Focus is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.958 for Ability Focus is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Ability Focus is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ability Focus to verify any information. View our terms and conditions. Ability Focus has a Basic Service – more info.
