Home Instead (Bradford & West Leeds)

Victoria Road Offices, Salts Mill, Saltaire, Shipley BD18 3LA
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9.8 11 Reviews
  • Home Instead (Bradford & West Leeds), Shipley
Home Instead (Bradford & West Leeds) is a premium brand home care provider covering all areas of Bradford and West Leeds.

With the backing of a 250 branch network of UK offices and the award-winning training that Home Instead provides to all its care professionals, each office is independently franchise run which ensures that all clients and clients' family members are treated like individuals and looked after by a family business. Home Instead Bradford & West Leeds takes great pleasure in seeing how their services enhance the lives of clients and allows them to live independently at home, leading fulfilled lives in familiar surroundings where they feel most comfortable.

Home care services include household tasks, companionship, personal care, respite care, dementia care (a specialist area for Home Instead) and night care.

Also on offer is 24 hour support via Live-In Care, if required, with qualified, caring live-in staff providing a range of home care services on a permanent or a respite basis.

Contact Home Instead today, they are a friendly team that always try to say 'yes' when clients ask for help. If you would like an informal chat with no obligation about your potential care needs then just get in touch.

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Care Provided by Home Instead (Bradford & West Leeds)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Martin Waite (Owner)
  • Admission Criteria
    • Nursing

Funding & Fees Guide for Home Instead (Bradford & West Leeds)

  • Prices

  • £31.50-£33.50 per hour

  • £31.50 per hour on weekdays, £33.50 per hour on weekends, 1.5x fee on standard bank holidays and 2x fee on primary bank holidays (eg. Christmas). Clients can opt out of bank holidays. We add a surcharge for mileage which is capped at £2 per visit.

Home Instead (Bradford & West Leeds) Reviews (11)

9.8

Home Instead (Bradford & West Leeds) has a Review Score of 9.8 (9.833) out of 10, based on 10 reviews in the last 2 years. Over all time Home Instead (Bradford & West Leeds) has 11 reviews.

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Review from P B (Client) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using the services of Home Instead for over a year. The service is quite expensive but very informative.
I have the same carer every week (apart from when they are on holiday) and it's nice to see the same person each week.

Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)

Thanks, we really appreciate you taking the time to fill out a Review Card for us, we know that is not easy for you. Having just spoken to you, I now know that when you put 'worthwhile' it has been transcribed as 'informative'. It is a pleasure for our team to look after you and I am so pleased that you have formed such a strong bond between you. We will keep building that relationship even further for you.


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Review from Gill L (Client) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am absolutely delighted with the care I have received from Home Instead. Initially, someone from the office visited me to see what help I needed and this is passed on to the carers who follow that plan but are always willing to do any other tasks that crop up. Whenever possible the same girls come
regularly so you get to know them and likewise, they get to know you. If for any reason you have another carer they always shadow the regular one on a visit. so you never have someone you haven't met before. They are always bright and cheerful and I look forward to their visits. They mostly have a car and will take you for appointments which you inform the office about and clear it with them. Yes, I can recommend Home Instead 100%.

Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)

Thank you so much for taking the time to leave us a review and for your kind words about the team. Our carers see you more as a friend than a client and regularly feedback to me about how much they look forward to visiting you. Your recommendation is very much appreciated, thank you.


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Review from Symon H (Son of Client) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced a decline in the quality of care my father was receiving, we decided to move over to Home Instead. I can safely say it was the right decision. The manager and his team have delivered everything they promised from day 1, and we couldn't be more pleased.

Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)

Thank you for taking the time to leave us a review, it is much appreciated. I recall how frustrated you had become with your previous provider and I am delighted that you and your family have found it to be a very different experience with us. Long may it continue.


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Review from Jacqui D (Daughter of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was looking for high quality, professional and more than that loving and caring support for both my parents in their own home I did my research and interviewed several companies before as a family deciding that Home Instead were without a doubt the best for us. From my first meeting with one
of the staff, I had no hesitation in the first-class assistance they could provide as a team. I certainly would not have any hesitation now recommending them to many other people and already have done so. Thank you so very much, you helped all 3 of us so very much at a very difficult and challenging time.

Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)

Thank you, we really appreciate you taking the time to pass on your thoughts about our service through this review. We continue to try and be the very best and receiving such positive feedback boosts the whole team. Thanks again.


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Review from A B (Son of Client) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Can't fault the quality of service provided by Home Instead to my mother.
She's not the easiest person to please but for the most part they managed it very well.
She had illness, hospital and doctors issues in the mix and the carers took it all in their stride.
I wouldn't hesitate to recommend them.

Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)

Thank you for taking the time to give us a review, it is much appreciated. The carers became very fond of your mum, the challenges were no more than what we are used to, and we are proud to have been involved in helping your mum to stay at home and live independently for as long as possible. Your kind words are lovely to hear, though we do strive to get maximum marks across the board so if you feel that there are any areas at all where our service could improve then we would be keen to hear your thoughts and implement any improvements accordingly. Thanks again.


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Review from Steve C (Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Home Instead for six months now after switching from another service provider. I experienced a stroke/bleed on the brain in 2016 which left me weak on the left-hand side of my body. Consequently, I require assistance with washing, dressing, and preparing food. I have been very impressed
with Home Instead. They began by putting together a detailed care plan which is sensitive to my dignity and needs. They have also ensured that I have a regular carer who is absolutely brilliant and is more than happy to take on extra household tasks that I am incapable of doing myself. When my regular carer takes her holidays, they ensure that I meet any substitute carer beforehand and that the temporary carer is very familiar with my care plan, thus reducing any anxiety. Home Instead responds exceptionally quickly to any queries and are very flexible in regard to changes in my schedule. I, therefore, have no hesitation in recommending their thoroughly professional service to others.

Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)

Many thanks for taking the time and trouble to review our services and help enlighten others as to what we are trying to do here in making a difference and ensuring that not all care companies are the same. It's been a pleasure dealing with you from the very first meeting and we will continue to strive to provide a great service for you moving forward.


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Review from G S (Daughter of Client) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have been providing visits to my mum for a year now, the carers are always on time, helpful and provide Mum with the help and companionship she needs due to her anxiety and frailty. I would recommend them without hesitation.

Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)

Thankyou so much for taking the time to review our service. It continues to be a pleasure for us to look after your mum, her carers are very fond of her. Your positive feedback is lovely to hear.


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Review from A H (Daughter of Client) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have used Home Instead for over six months and I would recommend them without reservation. The care professionals are sensitive to their needs and complete a range of tasks in their home whilst respecting their independence. The Home Instead care professionals have given them an improved
quality of life and allowed them to stay independent for longer.

Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)

Thank you for your kind words about our service. Your parents continue to be so lovely to deal with. We are very proud of our team of carers and they are always thrilled to read the positive feedback about their work.


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Review from Paula U (Daughter of Client) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first contacted the Bradford Home Instead office they were so friendly & helpful! My dad had fallen in the house and obviously needed some sort of home help but was very reluctant to accept this - after a friendly meeting with the management team at his home we convinced him that we would trial
it first and see how it goes. Within days of making contact with Home Instead, my dad had a carer coming in once a day for an hour - all the carers are great - happy to do anything for my dad and he says he loves them coming now! They take him for a walk, tidy up, prepare meals or food shopping- nothing is too much trouble! I think what he loves most is the company and having a coffee whilst sitting and chatting. I would definitely recommend this company to anyone who wants a carer for their loved ones that actually care about them!

Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)

Thank you so much for choosing to leave a review for us, Paula, it is much appreciated. Your dad has been a joy to deal with since day one, our carers love visiting him. It is very satisfying to know that he feels the same way. Thanks again.


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Review from Anne A (Daughter of Client) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's carers are lovely people always happy to help with anything mum needs, even watering her tomato plants. They help Mum to get the experience of the wider world as she no longer gets out of the house much.

Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)

Hi, thanks for taking the trouble to leave a review of our service, I'm very grateful. We are thoroughly enjoying looking after your mum, she is a delight, and we've seen some real progress in recent months which is the most important thing. Thanks again.


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Review from Vickie J (Daughter of Client) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Bradford Home Instead team are wonderful. They have been looking after my mum, who lives alone and has Alzheimer's, for a few months now. The carers are amazing, they are so patient and considerate with her staff are fantastic in their communication and organisation. They have bent over backwards
to help us and support us through this experience. Could not recommend more highly.

Reply from Martin Waite, Owner at Home Instead (Bradford & West Leeds)

Many thanks for this feedback, it is much appreciated. We have a wonderful team of carers here but it is still very rewarding to hear such comments from our clients and their families. We are delighted to have found such good matches for your mum with our carers and they enjoy looking after her so much. Thanks again.


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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Home Instead (Bradford & West Leeds) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Home Instead (Bradford & West Leeds) is calculated as follows: ( (51 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bradford & West Leeds) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Martin

Martin Waite

Job Title: Owner

Home Instead Bradford & West Leeds


Karina

Karina Towriss

Job Title: Care Manager

Home Instead Bradford & West Leeds.


Frequently Asked Questions about Home Instead (Bradford & West Leeds)

What Type of Services does Home Instead (Bradford & West Leeds) offer?

Home Instead (Bradford & West Leeds) offers Home Care.

How many Carers does Home Instead (Bradford & West Leeds) employ?

Home Instead (Bradford & West Leeds) employs 22 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Bradford & West Leeds) to verify any information. View our terms and conditions. Home Instead (Bradford & West Leeds) has a Platinum Service – more info.