East Midlands Care Agency Services Ltd

Woodlands Office Suite, Woodlands, Grimsby Road, Louth LN11 0SX
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9.9 18 Reviews
  • East Midlands Care Agency Services Ltd, Louth
EMCAS is run and managed by qualified and experienced Ambulance Service personnel who are still actively working for Ambulance Service providers today. They have seen the ups and the downs of community homecare and they pride themselves on having that inside knowledge that enables them to provide that extra special touch, the person-centred approach and the understanding of how the wider health service works.

Due to the clinical grades of the management team, EMCAS is able to send out an Ambulance Paramedic, Technician or Emergency Care Assistant if you or a loved one requires emergency assistance. By no means do they substitute an ambulance in the emergency setting, but they are able to offer basic clinical observations and triage. EMCAS can directly discuss with, or refer you to the most appropriate health care professional meaning you are far less likely to be waiting for extended periods of time to get the treatment you need.

They provide high-quality care in the homes and community of their service users, meaning that independence is maintained and the need to go into a care home is greatly reduced. They ensure everyone has a say on how their care is delivered by taking time to correctly assess and listen to every aspect of any care they provide even down to the how much sugar you like in a good old cup of tea.

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Care Provided by East Midlands Care Agency Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • East Midlands Care Agency Services Ltd
  • Person in charge
  • Sadie Harness (Registered Manager)

Funding & Fees Guide for East Midlands Care Agency Services Ltd

  • Prices

  • Personal Care from £25.50 per hour depending on locality.

  • Self funded and Direct payments from the Local Authority are accepted.
    Section 75 Local Authority fees to be discussed.

East Midlands Care Agency Services Ltd Reviews (18)

9.9

East Midlands Care Agency Services Ltd has a Review Score of 9.9 (9.863) out of 10, based on 17 reviews in the last 2 years. Over all time East Midlands Care Agency Services Ltd has 18 reviews.

Overall Experience

  • 15
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  • 0
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Date Published

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Review from S B (Client) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Whole Experience of East Midlands carers looking after my personal needs is exceptional. The carers are always polite and friendly but know when to be professional for my care. The carers have respect for my home and leave my kitchen as tidy as I like it. The hygiene standards are excellent and
when it comes to my care they treat me with dignity which means a lot to me and I really have to praise the male carers, they do not make me feel uncomfortable and they also treat me with dignity and respect. What really impressed me was I had to turn a carer away because I was being sick which I have a phobia of and nobody has to be with me. The carer made sure I was OK before he left and literally within minutes my phone rang and it was East Midlands on call carer, the carer who had been to see me had Phoned to let her know I was not well and she was phoning to make sure I was OK and if I needed them all I had to do was call. I have never felt so safe knowing they were there for me, what a brilliant company.

Reply from Sadie-Ann Harness, Registered Manager at East Midlands Care Agency Services Ltd

Thank you for this wonderful review. We are very proud of our fabulous team at EMCAS and it makes us very happy that you are being well cared for by them all.


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Review from Gail B (Daughter of Client) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

An amazing care company who really seems to care about their end users and all their staff both in the office and the carers themselves. I can't thank East Midlands Care Agency Services staff for doing their damndest to our meet mum's requirements. I can finally take a step back and relax in the knowledge
the mum is in the best possible hands and she loves her carers. I can't thank them enough after having a previous care company that was only interested in meeting targets and had no interest in the care and job satisfaction of their carers and didn't seem interested in meeting the needs and requirements of their service users. So a very big thank you again to you all at East Midlands Care Agency Services.

Reply from Sadie-Ann Harness, Registered Manager at East Midlands Care Agency Services Ltd

Thank you for this lovely review, EMCAS are only interested in providing the best care possible to your mum, and ensuring you are supported as a family. We are very proud and grateful of our wonderful care teams providing the best care!!


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Review from Alan G (Husband of Client) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A kind caring company who provides an excellent service, the teams that have been sent to us have been excellent and go above and beyond their caring remit. Highly recommended so pleased to have them looking after my wife.

Reply from Sadie-Ann Harness, Registered Manager at East Midlands Care Agency Services Ltd

Thank you for the lovely review, it is our absolute pleasure to be involved in the care of your wonderful wife, she is part of the East Midlands Care Agency Services family after all!


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Review from J B (Daughter-in-law of Client) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and care providers. If I have any issues/queries they are dealt with promptly. Highly recommend the East Midlands Care Agency and have recommended the service to other people.
Thank you for your diligent service.

Reply from Sadie-Ann Harness, Registered Manager at East Midlands Care Agency Services Ltd

Thank you very much for your kind review! We really appreciate your feedback and it makes it all worthwhile knowing we're doing a great job looking after your family member.


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Review from Lesley M (Daughter of Client) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers help mum with all sorts that she cannot manage anymore, it is so much reassurance to me that I know someone is going in each day to help, all the carers are so lovely and nothing is too much trouble. They all love Bruce the dog and make a fuss of him, would always recommend East Midlands
care Agency to family and friends.

Reply from Sadie-Ann Harness, Registered Manager at East Midlands Care Agency Services Ltd

Thank you so much for this lovely review. All of the EMCAS team love attending your mum and seeing Bruce (the dog) makes it even more special.


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Review from Neil W (Son of Client) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Please convey to everyone at East Midlands Care Agency Services our heartfelt thanks for all the love and excellent care given to mom from the start of her journey with you from early 2023 up until the last few months of her life. The support to us as a family was always gratefully received and took
a lot of the worry off our shoulders. Everyone dad and I dealt with from senior management, and back office staff through to the dedicated care team were outstanding. Mom was very grateful to everyone who spent time with her, helping her stay in her own home as she wanted. We were so pleased to have found East Midlands Care Agency Services and we would highly recommend them.

Reply from Sadie-Ann Harness, Registered Manager at East Midlands Care Agency Services Ltd

Thank you for your kind words. It was an honour and a privilege to support your mom, dad and your family during the difficult time you all faced. Maintaining dignity and independence is paramount to us and I'm pleased we were able to do this for her. Your mom was such a kind, lovely lady and will be sadly missed by all the EMCAS team.


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Review from R S (Husband of Client) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a new user of East Midlands Care Agency Services, I can only say that my experience so far has been totally positive. All the carers sent to me have been very nice, and skilled in their handling of my wife who has severe dementia.

Reply from Sadie-Ann Harness, Registered Manager at East Midlands Care Agency Services Ltd

Thank you for the lovely review, we are so pleased that our wonderful staff are having a positive impact with your wife.


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Review from Georgina K (Daughter of Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely reluctant to use a care agency to enable mum to remain living in her own home and continue to be as independent as possible, but we got to a point where we could not continue to care for mum ourselves. All aspects of the service have been exceptional, from the assessment process to the
excellent care and support that the team provide for mum. All the care staff are kind, respectful and patient with mum, ensuring that all of her needs are met. Mum has said on a number of occasions how much she loves the ladies that visit her. The additional and prompt support of the management team when mum has been unwell has been amazing and so reassuring that they are just at the end of the phone. We as a family are so pleased that we chose East Midlands Care Agency they certainly are a premium service and we would highly recommend them.

Reply from Sadie-Ann Harness, Registered Manager at East Midlands Care Agency Services Ltd

Thank you so much for your heartfelt review. We are thrilled to hear that you are pleased with the service provided by our team at East Midlands Care Agency Services. Ensuring that our clients receive personalised, professional, and compassionate care is our top priority, and it's incredibly rewarding to know that we met your expectations. We understand how important consistency and familiarity are, especially in making our clients feel comfortable and secure. We're glad to hear that your mum is building a positive relationship with the care staff. Our carers take pride in their work, and it's wonderful to hear that their kindness, respect, and patience have been recognised. Your recommendation means a lot to us. Thank you for entrusting us with your mum's care and for taking the time to share your positive experience. Warm regards.


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Review from H F (Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

East Midlands Care Agency Services took over my care in the middle of April.
The staff were very reassuring and soon set aside any worries I had.
All the staff are so friendly.
They go above and beyond.
The transition went so smoothly.
Thank you so much.

Reply from Sadie-Ann Harness, Registered Manager at East Midlands Care Agency Services Ltd

We really appreciate you taking the time to leave such a lovely review. We are pleased you have settled in with EMCAS and the transition went well. Thank you for putting your trust in EMCAS and our fabulous team will continue to deliver your care above your expectations.


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Review from David D (Son of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has used East Midlands Care Agency Services for approximately five months now. She has got on well with all the carers who have helped her during a difficult period with her health. They have all been supportive, friendly, and helpful and the management has also been ready to step in and give
extra support when this was needed. This was necessary last November when Mum was particularly unwell.
Both my Mother and I would not hesitate to recommend East Midlands Care Agency Services to other potential users and would like to thank them for all their help and support.

Reply from Sadie-Ann Harness, Registered Manager at East Midlands Care Agency Services Ltd

We appreciate you taking the time to leave such lovely feedback on our service and the recommendation of our services. It is our pleasure to support your Mum and thank you for putting your trust in EMCAS, our team all thoroughly enjoy visiting your Mum and supporting her with her care.


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Review from Y C (Daughter of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I knew from the moment I found East Midlands Care Agency Services that it was the right care company for my mum and dad. The company ethos of independence at home but with care was perfect for my parents. And the range of professional care services offered including emergency ambulance, and paramedic-trained
fall/emergency response went further than others.
When I made my initial enquiry ENCAS was highly professional and so caring. I was dealing with a highly charged emotional situation and needed fast and effective solutions. EMCAS provided advice and support to me through organising the social care requirements which were complicated and very bureaucratic and came out personally to meet my mum to discuss her care needs with her and talk through all that they can offer. Mum felt very confident with them and instantly trusted them. EMCAS was there for Dad too. The care packages were in place quickly. The care team is wonderful. Kind, caring.
I could not have set it all up without EMCAS. I 100% recommend EMCAS.

Reply from Kieron Knight, Director at East Midlands Care Agency Services Ltd

We really appreciate your review. Reading comments like this makes everything we do worthwhile. We want to change the way care is delivered across the sector and hope we can lead by example.


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Review from Karen H (Daughter of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, it’s so lovely to see the bond my mother has with her carers especially as they do all the intimate care for her.
Staff always update me on any issues fast and point me in the right direction whether it be medical advice and which department I need to contact or offer advice from their
collective experience to ease the stress that comes with supporting loved ones.

Reply from Kieron Knight, Director at East Midlands Care Agency Services Ltd

Thanks for your lovely words. We know that family support is just as important as looking after each individual client. Home is where the heart is and we know that family is equally as important.


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Review from Jane L (Daughter of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very kind and caring towards my mother. All tasks are completed professionally. The only thing my mum struggles with is if the carers arrive before 8 o'clock. Carers will collect my mum's paper on a Saturday morning and will do any shopping she asks for. We have introduced washing and tumble
drying on a weekly basis now, and if they have finished before their time, they will sit and have a chat with her.

Reply from Kieron Knight, Director at East Midlands Care Agency Services Ltd

Thank you for your kind words. We allocate a minimum of 30 minutes of call time for all of our clients so our carers have time to sit and interact with people. This helps with the fight against loneliness.


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Review from Barrie S (Client) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

East Midlands Care Agency Services cared for my late wife for a long time before I decided to receive care from them as well. The carers have always delivered a high standard of care. They have looked after me and are available 24/7 to call for help. They made a big difference to my wife’s well-being
and helped promote her independence. The management has always done their best to support me to continue living in my home now that I live alone. Thank you

Reply from Kieron Knight, Manager at East Midlands Care Agency Services Ltd

We really appreciate hearing positive feedback! Thank you so much for your kind words


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Review from Clare S (Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would highly recommend East Midlands Care Agency Services Ltd, since they have been providing my care, I have to say what a refreshing change it is to be looked after by a company that truly understands and cares about your care needs, along with caring about the carers that work for them, and this
reflects in the high quality of care received by the carers, they have made a big difference and a positive impact in my general wellbeing, thank you for everything you do.

Reply from Kieron Knight, Manager at East Midlands Care Agency Services Ltd

Thank you for your review. We hope we will continue to meet your expectations. Our care workers love their job and building strong working relationships with people who they support.


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Review from Stephen R (Brother of Client) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable service that goes just that bit further to care for their clients. They are always accessible 24 hours a day for assistance. And my brother is first priority and his needs are met daily. My elderly mother is always involved and has a good relationship with all of the caregivers. Given my mother’s
reluctance to pass over care, the team handled it very well indeed

Reply from Kieron Knight, Manager at East Midlands Care Agency Services Ltd

Thank you for your supporting words! It means a lot to us here at East Midlands Care Agency Services Ltd to see such good feedback.


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Review from Deborah G (Daughter of Client) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending East Midlands Care Agency Services. We have never looked back since we started using this brilliant care service. My father age 87 wished to return home after respite in a care home following a fall, he has mobility issues and Parkinson's. Management put together
a care plan to enable Dad to do that. The staff are caring, courteous professional, reliable, friendly, respectful and upbeat. A team you can really trust who really looks after dad. The staff have really got to know dad and what his interests are.


When a staff member has visited dad, a service report is emailed giving the opportunity to rate the service received and make comments. It's a great service with a good ' Falls Service' too which was invaluable when dad had another fall recently giving us peace of mind and dad his independence. Without East Midlands Care Agency Services dad could not remain living at home. They take the stress and strain away and take the reins. We are very happy for dad to continue receiving care with East Midlands Care Agency Services


Reply from Kieron Knight, Manager at East Midlands Care Agency Services Ltd

Thank you so much for your kind words. Here at East Midlands Care Agency Services Ltd we strive to provide the best possible service for all of our clients and give the families and friends the peace of mind that they often desperately need.


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Review from Elizabeth D (Granddaughter of Client) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When choosing a care company for our nana we were very thoroughly looking for a company that would offer the best care and we definitely did that.
EMCAS have been fantastic they are thorough, professional, kind and so helpful to both the service user and the family as a whole. Management is 'on it'
whenever something needs doing or an issue has arisen and they sort it out straight away with no hesitation.
I worried about my nana having carers in the house at first but there was no need she absolutely loves them. All of the carers are lovely, professional and very knowledgeable in all areas of care. I could not ask for more than the care they give my nana and would recommend them to anyone.

Reply from Kieron Knight, Manager at East Midlands Care Agency Services Ltd

Hi Elizabeth,
Thank you for your kind words, comments like this make it all worthwhile for us!


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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for East Midlands Care Agency Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for East Midlands Care Agency Services Ltd is calculated as follows: ( (88 Excellents x 5) + (14 Goods x 4) ) ÷ 102 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for East Midlands Care Agency Services Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about East Midlands Care Agency Services Ltd

What Type of Services does East Midlands Care Agency Services Ltd offer?

East Midlands Care Agency Services Ltd offers Home Care.

How many Carers does East Midlands Care Agency Services Ltd employ?

East Midlands Care Agency Services Ltd employs 52 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact East Midlands Care Agency Services Ltd to verify any information. View our terms and conditions. East Midlands Care Agency Services Ltd has a Platinum Service – more info.