Pride Home Care Watton Branch

15 High Street, Thetford IP25 6AB
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9.5 9 Reviews
  • Pride Home Care Watton Branch, Thetford
Pride Home Care Watton, established in 2019, provides home care and live-in care services across Norfolk.

Pride Home Care Watton offers a wide range of home care services including companionship, respite for carers, live-in care and rehabilitation.

Staff are available for hourly, daily and weekly visits, right through to night care and live-in care so that clients can remain in the comfort of their own home.

The care workers can also accompany the client to the hospital, dentist, doctor, hairdresser or any other appointment.

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Care Provided by Pride Home Care Watton Branch

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Daniel Burcham (Manager)

Funding & Fees Guide for Pride Home Care Watton Branch

  • Prices

  • From 30 minutes pop in visits to tailor care. For a full price guide please contact the office and speak to a dedicated Care Advisor

Pride Home Care Watton Branch Reviews (9)

9.5

Pride Home Care Watton Branch has a Review Score of 9.5 (9.516) out of 10, based on 7 reviews in the last 2 years. Over all time Pride Home Care Watton Branch has 9 reviews.

Overall Experience

  • 7
  • 2
  • 0
  • 0
  • 0

Date Published

9
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4
7
2

Review from Penny C (Daughter of Client) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad have always been really worried about having carers.
The first day they received care the carer spent time talking to them both about their lives etc. This was so good as my Mum has Dementia and gets incredibly anxious meeting new people. I cannot thank this lady enough and would like to
send my personal thanks to her.
Every carer that visits is so friendly, caring and professional.
As someone who works within the health and social care sector, I cannot speak highly enough of Pride Home Care Watton and the team that supports Thetford.
Thank you for not only my parents but my peace of mind that they are well looked after.

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Review from T K (Client) assisted by family/friend published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The service has so far been very good, and recently, the visit timings have been a lot better. We used to receive a weekly roster as to who was down to call and approximate arrival time. This was very helpful in arranging other of my daily tasks. Unfortunately, for the last three weeks, this information
has not been available to me, even after asking several times why it can't be sent.

Reply from Daniel Burcham, Director at Pride Home Care Watton Branch

Thank you very much for taking the time to leave a review on our service. It is pleasing to hear that your experience and visit times have improved. I am confident we have made the necessary improvements, taken the necessary actions and undertaken the necessary lesson learnt exercises to improve the service for all our users. I have spoken to the care coordinator regarding your not receiving a visit schedule, despite requesting one several times, and I apologise for this shortfall. We will ensure a visit schedule is sent to you regularly moving forward. I hope you are satisfied with my response, though please do not hesitate to contact me directly should you wish to discuss anything further.


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Review from Christine H (Client) published on 18 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in care for three years now and have had very good treatment and I have a lot to thank the carers for i.e. sending me to hospital when I have said I am fine don't worry and more than once I do believe they have saved my life so thank you so so much.

Reply from Daniel Burcham, Director at Pride Home Care Watton Branch

Thank you for taking time to review our service and for your lovely words. The care team are very fond of looking after you. We have captured some lovely memories and photos along the way and I know the care team look forward to their visits. I am very pleased to hear that they have all put their training into practice around Basic Life Support and I will ensure this is passed on to our Training Manager also. Thank you again for your lovely words.


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Review from C W (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pride Home Care have been really good with the care they have given my mum and also the managers have been so supportive of my mum and the family after losing a loved one who was taking care of themselves with pride.

Reply from Daniel Burcham, Director at Pride Home Care Watton Branch

Thank you very much for your review and the kind words you have left about our service. Sincere condolences and thoughts are with you and your family after the sad loss of your loved one. We have made some lovely memories of the care we provided and they will be missed by us all.


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Review from C W (Wife of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pride carers are fantastic. Very caring and considerate.
Only downfall the last few months is rota times.
I do however highly recommend Pride for their caring staff.
CEO did visit to sort the issue out with us regarding rota times. I have every confidence this will be resolved.
Highly recommend
Pride.

Reply from Daniel Burcham, Director at Pride Home Care Watton Branch

Thank you very much for taking time to leave a review on our service. I am confident and satisfied that the changes I have recently made have resolved the issues around the timings of your visits and now you have seen an improvement. Thank you for your recommendation and 5 + review. I will be sure to pass this on to the team.


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Review from Kevin F (Husband of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers that arrive are all great, their attention to detail is noticeable and always with confidence they go above and beyond in their caring role. My wife is very happy with the service provided by these special carers and so am I. Well done to one and all.

Reply from Daniel Burcham, Director at Pride Home Care Watton Branch

Thank you very much for taking the time to review our service. We are delighted to have received such a glowing review about the care staff who look after your wife. I will be sure to pass this on to the team.


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Review from Raymond B (Husband of Client) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service we receive and have no complaints they are mostly on time and cheerful when they arrive nothing to much trouble. Before we transferred to Pride we were with another company which was not as accommodating as Pride all in all we are very pleased.

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Review from M D (Husband of Client) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided by Pride. Carers go above and beyond to make sure you are well cared for and have everything you need to enhance your life and well-being.

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Review from Rachel D (Daughter of Client) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently received homecare for my father from the team in Pride Home Care Watton Branch, the ladies who visited four times a day couldn't have been nicer, they were always punctual, helpful and very kind to our dad who was very poorly and in his last days of life. Special thanks go to two members
of staff, in particular, who really did help us during a very difficult time.

Reply from Daniel Burcham, Director at Pride Home Care Watton Branch

Thank you very much for your feedback and kind words Rachel. Please accept our sincere condolences for the loss of your dad. We have personally thanked Dad's two main carers and recognised the care they gave to your dad.
We always extend our care and compassion to our service users' families as well as our service users, especially at such difficult times and feel this is equally important. Our thoughts and love to you and your family and thank you again for your support and kind words.


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Current Review Score: 9.5 (9.516)

Overview of Review Score

The Review Score of 9.5 (9.516) out of 10 for Pride Home Care Watton Branch is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.816 for Pride Home Care Watton Branch is calculated as follows: ( (31 Excellents x 5) + (7 Goods x 4) ) ÷ 38 Ratings = 4.816

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pride Home Care Watton Branch is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Pride Home Care Watton Branch

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Meet the Team (31)

Daniel

Daniel Burcham

Job Title: Managing Director/ Nominated Individual and Registered Manager

Joined: 2019

" I am a dedicated and highly motivated social care professional and businessman and I am able to demonstrate a proven track record across varied roles including Registered Management, Contracts & Compliance, Quality Assurance and Business Development. My Grandad sadly passed away in 2012 and I provided his EOL care. My Grandad is my inspiration in life and the reason I opened and established Pride Home Care.


I recruited branch staff and management staff for two branches in Norfolk. Our first branch in Attleborough, Norfolk was successfully opened and registered with the CQC in August 2019 and June 2022 saw the opening of our second branch in Watton, Norfolk. I am ambitious in business planning and project to expand further with the potential of opening a third branch in Thetford, Norfolk with further potential to expand to Suffolk."


Paul

Paul Burcham

Job Title: Managing Director

Joined: 2019

Managing Director of Pride Home Care.


Abigail

Abigail McKay

Job Title: Business and Quality Manager

Joined: 2019

Abi has been with the company since the company first opened in 2019 and is the backbone of the company. Abi works alongside company Directors Daniel and Paul as Business and Quality Manager.


Sally

Sally Galloway

Job Title: Regional Care Manager

Joined: 2020

Regional Care Manager


Samantha

Samantha Argent

Job Title: Deputy Manager

Joined: 2022

Sam joined the company in 2022 as a Branch Administrator and progressed through various roles to Deputy Manager including payroll.


Stuart

Stuart Clark

Job Title: Care Coordinator - Watton

Joined: 2024

Stuart is the Care Coordinator for the Watton area.


Beata

Beata Santos

Job Title: Care Coordinator (Thetford) and Medication Lead

Joined: 2021

Beata is our Medication Lead and Care Coordinator for the Thetford area.


Linda

Linda Gray

Job Title: Head of Care (Thetford)

Joined: 2021

Linda is our Head of Care for the Thetford area.


Luci

Luci Stone

Job Title: Field Care Supervisor

Joined: 2022

Luci is our Field Care Supervisor for the Hingham and Watton areas.


Catherine

Catherine Abram

Job Title: Care Worker

Joined: 2024

Catherine is one of Pride Home Care's dedicated Care Workers.


Agnes

Agnes Malkiewicz

Job Title: Care Worker

Joined: 2022

Agnes is one of Pride Home Care's dedicated Care Workers.


Clare

Clare Asmane

Job Title: Care Worker

Joined: 2023

Claire is one of Pride Home Care's dedicated Care Workers.


Caroline

Caroline Bailey

Job Title: Care Worker

Joined: 2023

Caroline is one of Pride Home Care's dedicated Care Workers.


Janice

Janice Brown

Job Title: Care Worker

Joined: 2021

Jan is one of Pride Home Care's dedicated Care Workers.


Emma- Jane

Emma- Jane Cockman

Job Title: Care Worker

Joined: 2023

Emma is one of Pride Home Care's dedicated Care Workers.


Anna

Anna Domanska

Job Title: Care Worker

Joined: 2022

Anna is one of Pride Home Care's dedicated Care Workers.


Linda

Linda Hall

Job Title: Care Worker

Joined: 2023

Linda is one of Pride Home Care's dedicated Care Workers.


Marzena

Marzena Huber

Job Title: Care Worker

Joined: 2022

Marzena is one of Pride Home Care's dedicated Care Workers.


Sigita

Sigita Jakaite

Job Title: Care Worker

Joined: 2024

Sigita is one of Pride Home Care's dedicated Care Workers.


Karolina

Karolina Janaszczyk

Job Title: Care Worker

Joined: 2022

Karolina is one of Pride Home Care's dedicated Care Workers.


Kamila

Kamila Jeziorska

Job Title: Care Worker

Joined: 2022

Kamila is one of Pride Home Care's dedicated Care Workers.


Agnieszka

Agnieszka Kolak

Job Title: Care Worker

Joined: 2022

Agnies is one of Pride Home Care's dedicated Care Workers.


Marzena

Marzena Malkiewicz

Job Title: Care Worker

Joined: 2023

Marzena is one of Pride Home Care's dedicated Care Workers.


Tracey

Tracey May

Job Title: Care Worker

Joined: 2024

Tracey is one of Pride Home Care's dedicated Care Workers.


Kamila

Kamila Oleksyn

Job Title: Care Worker

Joined: 2021

Kamila is one of Pride Home Care's dedicated Care Workers.


Julie

Julie Preston

Job Title: Care Worker

Joined: 2021

Julie is one of Pride Home Care's dedicated Care Workers.


Sarah

Sarah Vincent

Job Title: Care Worker

Joined: 2021

Sarah is one of Pride Home Care's dedicated Care Workers.


Amanda

Amanda Wakelin

Job Title: Care Worker

Joined: 2023

Amanda is one of Pride Home Care's dedicated Care Workers.


Sharon

Sharon Westwood

Job Title: Care Worker

Joined: 2023

Sharon is one of Pride Home Care's dedicated Care Workers.


Charlotte

Charlotte White

Job Title: Care Worker

Joined: 2023

Charlotte is one of Pride Home Care's dedicated Care Workers.


Aleksandra

Aleksandra Grzegolec

Job Title: Care Worker

Joined: 2024

Alex is one of our dedicated care workers.


Frequently Asked Questions about Pride Home Care Watton Branch

What Type of Services does Pride Home Care Watton Branch offer?

Pride Home Care Watton Branch offers Home Care.

How many Carers does Pride Home Care Watton Branch employ?

Pride Home Care Watton Branch employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pride Home Care Watton Branch to verify any information. View our terms and conditions. Pride Home Care Watton Branch has a Platinum Service – more info.