The Willows Home Care North East

The Willows Care Home, 117 Rothesay Terrace, Bedlington NE22 5PX
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3.4 1 Review
  • The Willows Home Care North East, Bedlington
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Care Provided by The Willows Home Care North East

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Anderson Nursing Ltd
  • Person in charge
  • Mark Anderson (Manager)
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The Willows Home Care North East Reviews (1)

3.4

The Willows Home Care North East has a Review Score of 3.4 (3.400) out of 10, based on 1 reviews in the last 2 years. Over all time The Willows Home Care North East has 1 review.

Overall Experience

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Date Published

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Review from Brenda c (Partner of Client) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I would not recommend this business to anyone! We were given a care package in March and last week were informed by Adult Social Care that in 2 days the package would cease. There was nothing from the owner and at the time the carer who came wasn’t aware. My partner's care manager was on leave, so Social
Services suggested a care home as an emergency. I refused as he had waited in hospital for 8 weeks for a package. If you want “care” this is not the company you need. They don’t care! I have given the ratings below based on the carers who looked after him, not the management!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 3.4 (3.400)

Overview of Review Score

The Review Score of 3.4 (3.400) out of 10 for The Willows Home Care North East is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.4 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.400 for The Willows Home Care North East is calculated as follows: ( (3 Excellents x 5) + (2 Very Poors x 1) ) ÷ 5 Ratings = 3.4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Willows Home Care North East is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about The Willows Home Care North East

What Type of Services does The Willows Home Care North East offer?

The Willows Home Care North East offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Willows Home Care North East to verify any information. View our terms and conditions. The Willows Home Care North East has a Basic Service – more info.